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Earned Value Management: A Global and Cross-Industry Perspective on Current EVM Practice
Author Lingguang Song
Funded by a research grant from Project Management Institute (PMI) and PMI’s College of Performance Management (CPM), this study’s aim is to help project managers better comprehend and gauge the current level of EVM practice and its user base. A key ele....
Release Date 2010/04 -
Author Christian Terwiesch , Nicolaj Siggelkow
Business Models for Transforming Customer RelationshipsWhat if there were a way to turn occasional, sporadic transactions with customers into long-term, continuous relationships--while simultaneously driving dramatic improvements in operational efficiency? What if ....
Release Date 2019/04 -
The Truth About Finding and Using Customer Momentum and the Wisdom of Crowds
Author Michael R. Solomon
This Element is an excerpt from The Truth About What Customers Want (9780137142262), by Michael R. Solomon. Available in print and digital formats.How you and your customers are influenced by others (from celebrities to experts to groups)…and what that means for mar....
Release Date 2010/08 -
Author Susanne Pejstrup , Vibeke Fladkjaer Nielsen
Responding to a recent surge in interest, this is the first book to comprehensively address how Lean thinking and tools can be implemented in agriculture. This handbook breaks down barriers, clearly showing how techniques originally developed for use in factories wo....
Release Date 2018/10 -
Author Dantar P. OOSTERWAL
2017 Shingo Prize for Literature. Some things never change. Harley-Davidson is still the great, iconic American motorcycle. But like many storied companies, Harley has had to evolve to stay on top, even to stay in existence. From near-extinction in the early eightie....
Release Date 2010/01 -
Customer Analytics For Dummies
Author Jeff Sauro
The easy way to grasp customer analyticsEnsuring your customers are having positive experiences with your company at all levels, including initial brand awareness and loyalty, is crucial to the success of your business. Customer Analytics For Dummies shows you how t....
Release Date 2015/02 -
Designing for Product Strategy
Author O'Reilly Media , Inc.
How do you create a truly unique digital product that has potential to disrupt the market? Or one that serves as a much better alternative to current solutions? This collection of chapters from several published and forthcoming books in the O’Reilly Design Library ....
Release Date 2016/05 -
Author Rick Freedman
Today’s digital revolution is disrupting the way established companies do business, causing a great deal of anxiety among corporate CEOs. But disruption, while demanding, can be a positive force in your company. Many enterprises have responded by adopting Agile sof....
Release Date 2017/12 -
Author Joe Willmore
A Simple, Effective Approach to Attaining Learning and Performance ResultsJob aids are often the most practical way to get quick performance improvement, particularly in time-pressured, resource-constrained situations. Not sure where to begin, or even if a job aid i....
Release Date 2018/09 -
Author Doug Rose
Leading Agile Teams is a practical and engaging guide to help your organization embrace a more agile mindset. Most organizations work in large groups when trying to find solutions for big problems. Agile teams are different. They get more done by having a small s....
Release Date 2015/10 -
Create Your Successful Agile Project
Author Johanna Rothman
You think agile techniques might be for you, but your projects and organization are unique. An "out-of-the-box" agile approach won't work. Instead, unite agile and lean principles for your project. See how to design a custom approach, reap the benefits of collabor....
Release Date 2017/10 -
Author AXELOS
A practical guide for managers who are currently working in an Agile environment or have plans to adopt an Agile methodology within their organization. This guide describes what Agile means, its benefits and pitfalls, and the difference between Agile and the more traditio....
Release Date 2016/09 -
Professional Scrum Development with Microsoft® Visual Studio® 2012
Author Richard Hundhausen
Discover how to turn requirements into working software increments—faster and more efficiently—using Visual Studio 2012 in combination with Scrum and Agile engineering practices. Designed for software development teams, this guide delivers pragmatic, role-based guid....
Release Date 2012/10 -
Author Rachel Alt-Simmons
Achieve greater success by increasing the agility of analytics lifecycle managementAgile by Design offers the insight you need to improve analytic lifecycle management while integrating the right analytics projects into different frameworks within your business. Yo....
Release Date 2015/10 -
Author Kerry Patterson , Matthew Wride , Tracy Maylett
Ever notice how companies with the best service also have the happiest employees? That’s no accident. Do you want to build a strong, successful organization? Start by ignoring your customers. Really. Instead, focus first on creating a better employee experience, or....
Release Date 2017/01 -
The Nordstrom Way to Customer Experience Excellence, 3rd Edition
Author breAnne O. Reeves , Robert Spector
The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer serviceIn this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary ....
Release Date 2017/09 -
Adaptive Code: Agile coding with design patterns and SOLID principles, Second Edition
Author Gary McLean Hall
Write code that can adapt to changes.By applying this book’s principles, you can create code that accommodates new requirements and unforeseen scenarios without significant rewrites. Gary McLean Hall describes Agile best practices, principles, and patterns for desi....
Release Date 2017/04 -
Learning Agility: Unlock the Lessons of Experience
Author George Hallenbeck
Experience is vital for a leader's success, but merely having an experience (such as a challenging new job, a stretch assignment, or an unexpected hardship) isn't enough. The best leaders know not just how to seek out developmental experiences, but how to extract....
Release Date 2016/05 -
Author Jonathan Rasmusson
Today's tech unicorns develop software differently. They've developed a way of working that lets them scale like an enterprise while working like a startup. These techniques can be learned. This book takes you behind the scenes and shows you how companies like Google, F....
Release Date 2020/03 -
Customer Culture: How FedEx® and Other Great Companies Put the Customer First Every Day
Author Michael D. Basch
Everyone talks about creating a "customer-centered culture." In CustomerCulture: How FedEx and Other Great Companies Put Their Customer First Every Day, the executive who pioneered FedExÕs legendary customer culture shows exactly how to go beyond talk and make it ha....
Release Date 2002/06 -
Who Stole My Customer??: Winning Strategies for Creating and Sustaining Customer Loyalty
Author Harvey Thompson
Who's stealing your customers? Why is it happening? How can you stop it? These are the toughest questions facing virtually every enterprise. Who Stole My Customer?? is your complete guide to planning and implementing customer loyalty processes that really work-beca....
Release Date 2004/02 -
Author David Shiers , Miles Keeping
An inside view of how one of the world's leading architecture and engineering practice does businessSustainable Built Environments: Principles and Practice offers detailed, environmentally sound design solutions to a wide range of building engineering challenges. ....
Release Date 2017/12 -
The Best Political Cartoons of the Year, 2008 Edition
Author Brian Fairrington , Daryl Cagle
The Best Political Cartoons of the Year, 2008 EditionThe Best of the Year in Editorial CartoonsAll of the top political cartoonists in the world contributed to this collection of the best cartoons of 2007, from Daryl Cagle's Professional Cartoonists Index website, ....
Release Date 2007/11 -
Author Taiichi Ohno
In this classic text, Taiichi Ohno--inventor of the Toyota Production System and Lean manufacturing--shares the genius that sets him apart as one of the most disciplined and creative thinkers of our time. Combining his candid insights with a rigorous analysis....
Release Date 2019/12 -
Electrical Calculations and Guidelines for Generating Station and Industrial Plants
Author Thomas E. Baker
"This is really a practical, hands-on book for the working engineer."—Phillip Wheeler, former Southern California Edison supervising electrical apparatus engineer and regional IEEE PES/IAS leaderA very helpful tool for solving circuit protection problems, Electrical....
Release Date 2017/12 -
Mastering Collaboration in a Product Team: 70 Techniques to Help Teams Build Better Products
Author Natasha Hampshire , Glaudia Califano , David Spinks
The nature of product development is changing. The most successful innovations are those that come from teams of people who are exploring problems together. Teams that build meaningful releases of their products iteratively and incrementally are opening the door for early feedback so that decisions ....
Release Date 2022/08 -
Author James Kalbach
Customers who have inconsistent, broken experiences with products and services are understandably frustrated. But it’s worse when people inside these companies can’t pinpoint the problem because they’re too focused on business processes. In this lesson, product and....
Release Date 2018/01 -
More About Software Requirements: Thorny Issues and Practical Advice
Author Karl E Wiegers
Have you ever delivered software that satisfied all of the project specifications, but failed to meet any of the customers' expectations? Without formal, verifiable requirements--and a system for managing them--the result is often a gap between what developers thin....
Release Date 2010/11 -
Author Barbara Thomas
Today, engaging customer advocates is one of the most powerful marketing strategies available to you. Advocates provide third-party validation and positive relevance; build and protect brands, and create exceptionally effective content to influence buyer decisions.....
Release Date 2016/03 -
Scenario-based e-Learning: Evidence-Based Guidelines for Online Workforce Learning
Author Ruth Colvin Clark
Scenario-Based Learning offers a wealth of ideas for improving critical thinking skills, problem solving, and includes suggestions for promoting opportunities for practicing scenario-based learning on the job. The book contains a wealth of kick-off alternative resea....
Release Date 2012/12