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Managing Customer Service, 5th Edition
Author Institute of Leadership & Institute of Leadership & Management
Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely a....
Release Date 2013/06 -
Financial Management Revised Edition
Author Elearn
Stuck for ideas, inspiration or just want to work differently? Management Extra brings all the best management thinking together in one package. The books are practical and well structured to provide an in depth treatment of these management topics. Titles in the ....
Release Date 2010/05 -
Tire and Vehicle Dynamics, 3rd Edition
Author Hans Pacejka
The definitive book on tire mechanics by the acknowledged world expertCovers everything you need to know about pneumatic tires and their impact on vehicle performance, including mathematic modeling and its practical applicationWritten by the acknowledged world autho....
Release Date 2012/04 -
Essentials of Vehicle Dynamics
Author Joop Pauwelussen
Essentials of Vehicle Dynamics explains the essential mathematical basis of vehicle dynamics in a concise and clear way, providing engineers and students with the qualitative understanding of vehicle handling performance needed to underpin chassis-related research a....
Release Date 2014/10 -
Social Network Sites for Scientists
Author Jose Luis Ortega
Social Network Sites for Scientists: A Quantitative Survey explores the newest social network sites (for example, ResearchGate and Academia.edu) and web bibliographic platforms (Mendeley, Zotero) that have recently emerged for the scholarly community to use in the....
Release Date 2016/07 -
EMC for Product Designers, 5th Edition
Author Tim Williams
EMC for Product Designers, Fifth Edition, provides all the key information needed to meet the requirements of the EMC compliance standards. More importantly, it shows how to incorporate EMC principles into the product design process, avoiding cost and performance p....
Release Date 2016/10 -
Social Media in the Marketing Context
Author Emma L. Slade , Yogesh K. Dwivedi , Cherniece J. Plume
Social media has provided endless opportunities for marketers, fuelling their desire to learn more about their consumers through this dynamic online environment. Yet many organisations are finding it difficult to create effective marketing strategies, making decisi....
Release Date 2016/09 -
Author Stephan Hagemann , Gottfried Vossen
The emergence of Web 2.0 is provoking challenging questions for developers: What products and services can our company provide to customers and employees using Rich Internet Applications, mash-ups, Web feeds or Ajax? Which business models are appropriate and how do ....
Release Date 2010/07 -
Author Michael Miller
Using Google Advanced Search is the one book you shouldn’t be without if you regularly search the Web. And who doesn’t search the Web with Google or one of its competitors at least once a day? And if you’re a scholar, researcher or teacher, learning how to comb mill....
Release Date 2011/11 -
Author Karen Otazo
This Element is an excerpt from The Truth About Being a Leader (9780131873384) by Karen Otazo. Available in print and digital formats.The right ways to motivate—and how to avoid counterproductive “demotivational” techniques.Great sports coaches know you can push ath....
Release Date 2010/06 -
Author Dr. Reshma Shah , Jamie Turner
This is an authoritative, up-to-the-minute resource, written by real experts who have made social media marketing work for many of the world's largest companies. This in-the-trenches guide brings together both practical strategies and proven execution techniques fo....
Release Date 2010/09 -
Author James F. Parker
This Element is an excerpt from Do the Right Thing: How Dedicated Employees Create Loyal Customers and Large Profits (9780132343343) by James F. Parker. Available in print and digital formats.How to get employees to think like owners (stock helps, but it’s just part....
Release Date 2010/06 -
Author James F. Parker
This Element is an excerpt from Do the Right Thing: How Dedicated Employees Create Loyal Customers and Large Profits (9780132343343) by James F. Parker. Available in print and digital formats.How to make hard work fun and reap the benefits, throughout your organizat....
Release Date 2010/07 -
Buying and Selling by Investment Trends
Author Tom Lydon
This Element is an excerpt from The ETF Trend Following Playbook: Profiting from Trends in Bull or Bear Markets with Exchange Traded Funds (ISBN: 9780137029013) by Tom Lydon. Available in print and digital formats.Simple ways to avoid investment bubbles, capture pro....
Release Date 2010/02 -
Walking the Walk: Having Your Customers Love You
Author Stewart Emery , Robert Brunner , Russ Hall
This Element is an excerpt from Do You Matter?: How Great Design Will Make People Love Your Company (ISBN: 9780137142446) by Robert Brunner and Stewart Emery. Available in print and digital formats.A process, not an event: achieving total commitment to building a de....
Release Date 2010/02 -
Shifting from YouTube to Ustream and Beyond
Author Michael Tasner
This Element is an excerpt from Marketing in the Moment: The Practical Guide to Using Web 3.0 Marketing to Reach Your Customers First (9780137081097), by Michael Tasner. Available in print and digital formats.Go beyond YouTube: use Ustream.TV to deepen user interact....
Release Date 2010/07 -
Powerful Social Media, Branding, PR Practices (Collection)
Author FT Press Delivers
Next-generation social media, marketing, and PR from the pioneers: insider techniques that build brands, buzz, innovation, sales, and profits!How to leverage the latest tools and techniques to create and launch great new products...build or revitalize virtually any ....
Release Date 2010/07 -
Facebook Era, The: Tapping Online Social Networks to Market, Sell, and Innovate, 2/e
Author Clara Shih
“Clara’s book is a fun read and can be useful to anyone who wants to learn more about this powerful new era we’re in of social business.”–Tony Hsieh, CEO, ZapposNEW Best Practices and Techniques for Growing Your Business with Facebook, Twitter, and LinkedIn! Complet....
Release Date 2010/07 -
Clout: The Art and Science of Influential Web Content
Author Colleen Jones
Results. Everyone wants them, whether to sell more products, spread good ideas, or win more funding. In our busy digital world, the way to results is influencing people on the web. But how? An ad campaign won't cut it. A Twitter account doesn't guarantee it. M....
Release Date 2010/12 -
2011 Social Media Directory: The Ultimate Guide to Facebook, Twitter, and LinkedIn Resources
Author Jeffery A. Riley
Quick access to today's top Facebook, Twitter, and LinkedIn resources - on business, entertainment, politics, health, sports, and much more!A single, up-to-the-minute source for all the best new resources on today's top social networksMore than 3,000 entries on pa....
Release Date 2010/08 -
Establishing Your Major Social Media Objectives and Key Strategies
Author Dr. Reshma Shah , Jamie Turner
This Element is an excerpt from How to Make Money with Social Media: An Insider's Guide on Using New and Emerging Media to Grow Your Business (9780132100564) by Jamie Turner and Dr. Reshma Shah. Available in print and digital formats.How to set clear objectives for....
Release Date 2010/09 -
How to Integrate Social Media into Your Marketing Plan
Author Dr. Reshma Shah , Jamie Turner
This Element is an excerpt from How to Make Money with Social Media: An Insider's Guide on Using New and Emerging Media to Grow Your Business (9780132100564) by Jamie Turner and Dr. Reshma Shah. Available in print and digital formats.Make sure your social media ini....
Release Date 2010/09 -
Social Media Is More Than Just YouTube, LinkedIn, Facebook, and Twitter
Author Dr. Reshma Shah , Jamie Turner
This Element is an excerpt from How to Make Money with Social Media: An Insider's Guide on Using New and Emerging Media to Grow Your Business (9780132100564) by Jamie Turner and Dr. Reshma Shah. Available in print and digital formats.Understand the broad range of s....
Release Date 2010/09 -
How to Make Money with Mobile Media
Author Jamie Turner
Why mobile media is right for your business--and quick, easy, low-cost ways to get started right now!Mobile media is right for your business if you want to attract new customers...drive existing customers to come back more frequently...distribute coupons inexpensive....
Release Date 2010/10 -
Get Bold: Using Social Media to Create a New Type of Social Business
Author Sandy Carter
Using social media is a requirement in today’s business climate, so as a social business you are probably leveraging social media as much as possible. But are you truly maximizing this competitive advantage in today’s marketplace?Get Bold offers a systematic approac....
Release Date 2011/09 -
Sams Teach Yourself Google AdWords™ in 10 Minutes
Author Bud E. Smith
A clear, super quick, easy-to-understand guide for new Google AdWords usersFast access to instructions for every common task, plus reliable, concise answers to the most widely asked questionsOrganized into lessons that distill the most crucial information on each Go....
Release Date 2011/01 -
Author Simon Salt
The first book on social location marketing: how to build communities of customer advocates to promote any service, product, or venueFocused coverage of social location marketing that can't be found anywhere elseCompares leading platforms, and helps marketers choos....
Release Date 2011/01 -
Social Media ROI: Managing and Measuring Social Media Efforts in Your Organization
Author Olivier Blanchard
Discover exactly how to manage and measure your social media efforts, understand your true ROI - and maximize itThe first book about social media written by a business executive for executivesConnects the dots between program development, integration, management, an....
Release Date 2011/02 -
Outsmarting Google®: SEO Secrets to Winning New Business
Author Bradley Bailyn , Evan Bailyn
Never-before-revealed tactics for optimizing your web site for Google, from one of the world's most remarkable Google search expertsBy a legendary SEO expert who attracted nearly 70,000,000 visitors to his own web properties last year, using only SEO and related or....
Release Date 2011/03