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Working with Microsoft Dynamics® CRM 2011
Author Jim Steger Mike Snyder and Kristie Reid
Configure, adapt, and extend Microsoft Dynamics CRM 2011—guided by two of the leading implementation specialists in the field. Whether you’re an IT professional, a developer, or a power user, you’ll get pragmatic, hands-on insights for customizing CRM in your organi....
Release Date 2011/04 -
Inside Microsoft Dynamics® AX 2012
Author The Microsoft Dynamics AX Team and Margaret Sherman
Dig into the architecture and internals of Microsoft Dynamics AX 2012—with firsthand insights from the team that designed and developed it. Targeted for solution developers and system implementers, this guide focuses on programming and customization capabilities—inc....
Release Date 2012/10 -
IBM Content Manager OnDemand Guide
Author Hassan A. Shazly
This IBM® Redbooks® publication provides a practical guide to the design, installation, configuration, and maintenance of IBM Content Manager OnDemand Version 9.5.Content Manager OnDemand manages the high-volume storage and retrieval of electronic statements and pr....
Release Date 2015/10 -
Author Tim Williams
EMC for Product Designers: Meeting the European EMC Directives is a six-chapter text that considers the by-product of the co-existence of all kinds of radio services, called electromagnetic compatibility (EMC). This book discusses the solution to the damaging ....
Release Date 2014/06 -
EMC at Component and PCB Level
Author Martin O 'Hara
This book provides the knowledge and good design practice for the design or test engineer to take the necessary measures to improve EMC performance and therefore the chance of achieving compliance, early on in the design process. There are many advantages for ....
Release Date 1998/04 -
Advertising in Tourism and Leisure
Author Annette Pritchard , Nigel Morgan
'Advertising in Leisure and Tourism' brings together the current thinking in this area, via extensive international case studies, to provide a critical appraisal of the potential of advertising in leisure and tourism. Arranged in three parts, the book introduces t....
Release Date 2013/06 -
Author David Ballantyne , Adrian Payne , Martin Christopher
Relationship Marketing: Creating Stakeholder Value extends the analysis of the change in the marketing rationale from a crude concern for increased market share to a strategy aimed at creating long-term profitable relationships with targeted customers.Offering a cut....
Release Date 2013/06 -
Structural Dynamics and Vibration in Practice
Author Douglas Thor
This straightforward text, primer and reference introduces the theoretical, testing and control aspects of structural dynamics and vibration, as practised in industry today. Written by an expert engineer of over 40 years experience, the book comprehensively opens up....
Release Date 2008/01 -
EMC for Product Designers, 4th Edition
Author Tim Williams
Widely regarded as the standard text on EMC, Tim Williams’ book provides all the key information needed to meet the requirements of the latest EMC Directive. Most importantly, it shows how to incorporate EMC principles into the product design process, avoiding cost ....
Release Date 2011/04 -
Microsoft Dynamics CRM 4.0 Unleashed
Author Damian Sinay , Marc J. Wolenik
Microsoft® Dynamics CRM 4.0 Unleashed presents start-to-finish guidance for planning, customizing, deploying, integrating, and managing Dynamics CRM in your unique business and technical environment. Authored by two leading Microsoft Dynamics implementers, this book....
Release Date 2008/03 -
Do the Right Thing: How Dedicated Employees Create Loyal Customers and Large Profits
Author James F. Parker
People matter most. Everyone knows that. But most companies would rather slash costs, cut headcount, replace well-paid employees with lower-paid employees or outsourced workers, and reduce customer service. No wonder so many fail and how others focused on doing the ....
Release Date 2007/11 -
Managing Customers for Profit: Strategies to Increase Profits and Build Loyalty
Author V. Kumar
“This is a milestone book in marketing. Most companies claim they are focused on customers, but even those who are, probably do not take a scientific approach to customer management. Professor V. Kumar is the acknowledged expert on the science of customer management....
Release Date 2008/01 -
Author Michael Miller
To any businessperson or marketing professional, YouTube’s 20 million viewers are a tempting target. How can you tap into the potential of YouTube to promote your business and sell your products or services?The answers in YouTube for Business show you how to make Yo....
Release Date 2008/08 -
Facebook Marketing: Leverage Social Media to Grow Your Business
Author Steven Holzner
Profit from Facebook!High-Impact, Low-Cost Social Marketing That Works!With more than 80,000,000 affluent, savvy members, Facebook is today’s fastest-growing marketing opportunity! But traditional marketing methods won’t work here. In Facebook Marketing, best-sellin....
Release Date 2008/08 -
The Truth About Pay-Per-Click Search Advertising
Author Kevin Lee
Everything you must know to optimize your search ads, increase your profits, and help customers find exactly what they’re searching for• The truth about the search tax• The truth about competitive and network click fraud• The truth about testing and expansi....
Release Date 2009/03 -
Microsoft Dynamics CRM 4 Integration Unleashed
Author Rajya Vardhan Bhaiya , Marc J. Wolenik
In Microsoft® Dynamics CRM 4 Integration Unleashed, two leading experts present proven techniques, best practices, and example code for going far beyond the out-of-the-box capabilities of Dynamics CRM 4. Using these solutions and sample applications, you will enhanc....
Release Date 2009/10 -
Author Anne Stanton
In just 24 sessions of one hour or less, you will be up and running with Dynamics CRM 4. Using a straightforward, step-by-step approach, this book offers a quick way for you to get started with Dynamics CRM by leveraging real business examples, practice exercises, a....
Release Date 2009/10 -
All a Twitter: A Personal and Professional Guide to Social Networking with Twitter
Author Tee Morris
Make Twitter work for you–right now!Twitter! Everyone’s talking about it. Its membership grew over 700% in just one year! Now, learn how to make the most of Twitter–in your personal life, your business, everywhere!All a Twitter delivers quick, smart answers to the q....
Release Date 2009/07 -
Social Media Marketing: Strategies for Engaging in Facebook, Twitter & Other Social Media
Author Liana Evans
ProfitBigfrom Social Media: Strategies and Solutions That Work!Using new social media marketing techniques, you can deepen relationships with your most passionate, profitable customers--and create more of them than ever before! In this 100% practical book, world-ren....
Release Date 2010/06 -
101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques
Author Ukens , Lorraine L. , Team-ing with Success , Glen Arm , Maryland
101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your p....
Release Date 2007/02 -
Training From the Back of the Room!: 65 Ways to Step Aside and Let Them Learn
Author Sharon L. Bowman
From Sharon L. Bowman, the author of the best-selling Ten-Minute Trainer, comes the dynamic new book, Training from the BACK of the Room! This innovative resource introduces 65 training strategies that are guaranteed to deliver outstanding training results no matter....
Release Date 2008/12 -
Author Michael Miller
VIEW. UPLOAD. SHARE. That's what YouTube is all about–viewing, uploading, and sharing your favorite videos. And the book you hold in your hands will help you get the most out of this hot website. You'll learn how to find the latest viral videos, share your favorit....
Release Date 2007/04 -
The First-Time Homeowner's Survival Guide
Author Sid Davis
A stress-free guide to caring for your biggest investment. For many new homeowners, the euphoria that comes with buying the perfect new house can soon turn into total panic. First-time buyers often feel overwhelmed by the amount of maintenance their new home requi....
Release Date 2007/07 -
Successful Local Broadcast Sales
Author Paul Weyland
For the right person, a career in media sales can be glamorous, rewarding, and lucrative. But without the right guidance, it can also be challenging. Author Paul Weyland has decades of experience working with local direct clients. Now, in Successful Local Broadcas....
Release Date 2007/09 -
Great Customer Service on the Telephone
Author Kristen Anderson
First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to sec....
Release Date 1992/11 -
Customer Service Training 101, 2nd Edition
Author Renee Evenson
Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated....
Release Date 2010/10 -
Customer Service Management Training 101
Author Renee EVENSON
Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skill....
Release Date 2011/09 -
Delivering Knock Your Socks Off Service, 5th Edition
Author John BUSH , PERFORMANCE RESEARCH ASSOCIATES
Who would’ve thought that a practical, fun, easy-to-read customer service book would capture the hearts of hundreds of thousands of readers? Now, celebrating its 20th anniversary, Delivering Knock Your Socks Off Service has been completely revised and is ....
Release Date 2011/10