Reviews for Behind Human Error, Second Edition
PART I AN INTRODUCTION TO THE SECOND STORY
1 The Problem with “Human Error”
PART II COMPLEX SYSTEMS FAILURE
3. Linear and Latent Failure Models
4 Complexity, Control and Sociological Models
PART III OPERATING AT THE SHARP END
6 Bringing knowledge to bear in context
PART IV HOW DESIGN CAN INDUCE ERROR
10 How computer-based artifacts shape cognition and collaboration
11 Mode error in supervisory control
12 How practitioners adapt to clumsy technology
15 Balancing accountability and learning
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