- Cover image
- Title page
- Table of Contents
- Copyright
- Dedication
- Foreword to fourth edition by Michael Rosemann
- Foreword to third edition by Thomas Davenport
- Preface to the fourth edition
- Introduction
- Chapter 1: Business process change
- Abstract
- Organizations as Systems
- Systems and Value Chains
- The Six Sigma Movement
- Business Process Change in the 1990s
- Lean and the Toyota Production System
- Other Process Change Work in the 1990s
- A Quick Summary
- Business Process Change in the New Millennium
- What Drives Business Process Change?
- Notes and References
- Part I: Organization-wide concerns
- Introduction
- Chapter 2: Strategy, value chains, business initiatives, and competitive advantage
- Abstract
- Defining a Strategy
- Porter’s Model of Competition
- Industries, Products, and Value Propositions
- Strategies for Competing
- Porter’s Theory of Competitive Advantage
- Porter’s Strategic Themes
- Treacy and Wiersema’s Positioning Strategies
- The Balanced Scorecard Approach to Strategy
- Business Models
- Business Initiatives
- Summary
- Notes and References
- Chapter 3: Understanding your organization
- Abstract
- A Comprehensive Business Process Method
- Strategy and Enterprise BPM
- Understand the Enterprise
- The Traditional View of an Organization’s Structure
- A Case Study of Organization Transformation
- The Systems View of an Organization
- Models and Diagrams
- Organization Diagrams
- Organizations and Value Chains
- Systems and Processes
- Notes and References
- Chapter 4: Business architecture
- Abstract
- The Supply Chain Council’s Supply Chain Operations Reference Framework
- Business Architecture: The IT Approach
- Business Process Architecture
- Defining an Architecture Using a Framework
- The Supply Chain Council’s SCOR Framework
- Developing a Supply Chain Architecture With a SCOR
- The Extension of a SCOR
- Another Approach
- Summary
- Notes and References
- Chapter 5: Measuring process performance
- Chapter 6: Process management
- Chapter 7: An executive-level business process management group
- Abstract
- What Does a BPM Group Do?
- Create and Maintain the Enterprise Business Process Architecture
- Identify, Prioritize, and Scope Business Process Change Projects
- Help Create, Maintain, and Manage the Process Performance System
- Help Create and Support the Process Manager System
- Recruit, Train, and Manage Business Process Change Professionals
- Manage Risk/Compliance Reporting and Documentation
- A Case Study: Boeing’s GMS Division
- Summary
- The BPM Group
- Notes and References
- Part II: Process-level concerns
- Introduction
- Chapter 8: Understanding and scoping process problems
- Chapter 9: Modeling business processes
- Chapter 10: Modeling activities
- Abstract
- Analyzing a Specific Activity
- Analyzing Human Performance
- Managing the Performance of Activities
- Automating the Enter Expense Reports Activity
- Empowering Employees
- Analyzing a Completely Automated Activity
- Decision Management
- Knowledge Workers, Cognitive Maps, and Decision Management
- Notes and References
- Chapter 11: Managing and measuring a specific business process
- Chapter 12: Incremental improvement with Lean and Six Sigma
- Chapter 13: A comprehensive redesign methodology
- Abstract
- Why Have a Methodology?
- How Does It All Begin?
- What Happens?
- Who Makes It All Happen?
- Phase 1: Understanding the Project
- Phase 2: Analyze Business Process
- Phase 3: Redesign Business Process
- Phase 4: Implement Redesigned Process
- Phase 5: Roll Out the Redesigned Process
- Summary
- Notes and References
- Chapter 14: Rental Cars-R-Us case study
- Part III: Implementation-level concerns
- Introduction
- Chapter 15: Software tools for business process work
- Abstract
- Why Use Business Process Software?
- Variety of Business Process Tools
- Professional BP Modeling Tools
- Modeling and Management Screens
- Business Process Management Suites
- Process Diagrams and BPMS Engines
- What Features Might a BPM Suite Include?
- BPMS, SOA, and the Cloud
- Choosing a BPMS Product
- Some Leading BPMS Vendors
- Creating a BPMS Application
- Notes and References
- Chapter 16: Enterprise resource planning–driven redesign
- Chapter 17: AI-driven process change
- Chapter 18: The future of business process management
- Appendix 1: Business problem analysis checklist
- Appendix 2: Core business process modeling notation
- Overview of a BPMN Diagram Used for Business Process Analysis and Redesign
- An Activity
- An Event
- A Gateway
- A Sequence Flow
- A Message Flow
- A Data Object
- An Association
- A Pool With Swimlanes
- A Few Extensions of the Activity Rectangle
- A Few Extensions of the Event Circle
- A Few Extensions of the Gateway Diamond
- Some Other Notations That We Occasionally Use
- BPTrends Special Notation
- Appendix 3: Business process standards
- Appendix 4: Processes and capabilities
- Appendix 5: Process analysis diagrams used in this book
- Index
Business Process Change
A Business Process Management Guide for Managers and Process Professionals
Fourth Edition
Paul Harmon
Executive Editor, www.BPTrends.com, Senior Consultant, AI Technology, Cutter Consortium
Forewords by Michael Rosemann and Thomas Davenport
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