NOTES

INTRODUCTION

1. From this point forward, the word coach refers to anyone using the skills and abilities described in this book, whether you are a professional coach, you are an internal coach or leader in a company, or you use a coaching approach to your conversations. The word client refers to the person being coached. Clients include people who don’t pay for coaching such as employees and peers.

PART I

1. International Coaching Federation, “Core Competencies,” accessed December 13, 2019, http://coachfederation.org/core-competencies.

2. Alfred Adler, Social Interest: Adler’s Key to the Meaning of Life (Oxford: Oneworld, 1998), v.

3. Adler, Social Interest.

4. John Dewey, How We Think (Boston: D. C. Heath, 1910), 51.

5. Dewey, How We Think, 9.

CHAPTER 1

1. International Coach Federation, “Global Consumer Awareness Study,” 2017, https://coachfederation.org/research/consumer-awareness-study.

2. Lesley Fair, “Business ‘Coaches’ Ejected from the Game—for Life,” Consumer Information, Federal Trade Commission, Division of Consumer and Business Education, February 14, 2019.

3. Daniel Kahneman, Thinking, Fast and Slow (New York: Farrar, Straus and Giroux, 2011). Kahneman describes our lazy brains and what happens when thinking is disrupted externally on pages 24, 33, 51, 89, 174.

4. Maria Popova, “How We Think: John Dewey on the Art of Reflection and Fruitful Curiosity in an Age of Instant Opinions and Information Overload,” Brain Pickings, https://www.brainpickings.org/2014/08/18/how-we-think-john-dewey/.

5. Hal Gregersen, “Bursting the CEO Bubble,” Harvard Business Review, March–April 2017, 76–83.

6. Michael Gazzaniga, Who’s in Charge? Free Will and the Science of the Brain (New York: Ecco, 2011), 43.

7. Sheila Heen and Douglas Stone, “Find the Coaching in Criticism,” Harvard Business Review, January–February 2014, https://hbr.org/2014/01/find-the-coaching-in-criticism.

8. Marcia Reynolds, The Discomfort Zone: How Leaders Turn Difficult Conversations into Breakthroughs (San Francisco: Berrett-Koehler, 2014), 3–4.

9. Monika Hamori, Jie Cao, and Burak Koyuncu, “Why Top Young Managers Are in a Nonstop Job Hunt,” Harvard Business Review, July–August 2012, http://hbr.org/2012/07/why-top-young-managers-are-in-a-nonstop-job-hunt/.

CHAPTER 2

1. Richard Boyatzis, Melvin Smith, and Ellen Van Oosten, Helping People Change: Coaching with Compassion for Lifelong Learning and Growth (Boston: Harvard Business Review Press, 2019).

PART II

1. Michael S. Gazzaniga, Who’s in Charge? Free Will and the Science of the Brain (New York: Ecco, 2011), 136.

CHAPTER 3

1. Paul Murray, The Mark and the Void (New York: Farrar, Straus and Giroux, 2015), 365.

CHAPTER 4

1. Richard J. Davidson and Sharon Begley, The Emotional Life of Your Brain: How Its Unique Patterns Affect the Way You Think, Feel, and Live—and How You Can Change Them (New York: Penguin, 2012), 60.

2. Agata Blaszczak-Boxe, “Too Much Emotional Intelligence Is a Bad Thing,” Scientific American Mind, March 1, 2017, 83.

3. Ron Carucci, “4 Ways to Get Honest, Critical Feedback from Your Employees,” Harvard Business Review, November 23, 2017, https://hbr.org/2017/11/4-ways-to-get-honest-critical-feedback-from-your-employees.

CHAPTER 5

1. Hannah Arendt, The Life of the Mind (New York: Harcourt Brace Jovanovich, 1978), 15.

2. Jonathan Gottschall, “Storytelling Animals: 10 Surprising Ways That Story Dominates Our Lives,” The Blog, HuffPost, updated June 21, 2012, https://www.huffpost.com/entry/humans-story-telling_b_1440917.

3. Bertram Gawronski, “Six Lessons for a Cogent Science of Implicit Bias and Its Criticism,” Perspectives on Psychological Science 14, no. 4 (2019): 574–595.

4. Eli Saslow, “The White Flight of Derek Black,” Washington Post, October 15, 2016.

5. Warren Berger, A More Beautiful Question: The Power of Inquiry to Spark Breakthrough Ideas (New York: Bloomsbury, 2014), 58.

6. John Dewey, How We Think (Boston: D.C. Heath, 1910), 11.

7. Marcia Reynolds, Outsmart Your Brain: How to Master Your Mind When Emotions Take the Wheel, 2nd ed. (Phoenix: Covisioning, 2017), 80–81.

8. A. H. Almaas, The Unfolding Now: Realizing Your True Nature through the Practice of Presence (Boston: Shambhala, 2008), 187.

CHAPTER 6

1. Siyuan Liu et al., “Neural Correlates of Lyrical Improvisation: An fMRI Study of Freestyle Rap,” Scientific Reports 2, no. 834 (2012).

2. Dori Meinert, “Brené Brown: Drop the Armor, Dare to Lead,” SHRM, June 24, 2019, https://www.shrm.org/hr-today/news/hr-news/Pages/Brene-Brown-Drop-the-Armor-Dare-to-Lead.aspx.

CHAPTER 7

1. John Renesch, “A Mature Approach to Commitment,” Mini-Keynote Editorials (blog), June 2019, http://renesch.com/2019/a-mature-approach-to-commitment/.

PART III

1. Doug Silsbee, Presence-Based Coaching (San Francisco: Jossey-Bass, 2008), 2.

2. Rollin McCraty, The Energetic Heart: Bioelectromagnetic Interactions within and between People (Boulder Creek, CA: HeartMath Institute, 2003).

3. Carl Jung, Modern Man in Search of a Soul, trans. W. S. Dell and Cary F. Baynes (London: Routledge Press, 2001), 49.

4. Daniel Goleman, Social Intelligence: The New Science of Human Relationships (New York: Bantam, 2006), 275.

5. William A. Kahn, “Psychological Conditions of Personal Engagement and Disengagement at Work,” Academy of Management Journal 33, no. 4 (2017): 708.

6. Marcia Reynolds, The Discomfort Zone: How Leaders Turn Difficult Conversations into Breakthroughs (San Francisco: Berrett-Koehler, 2014), 27.

7. Shari M. Gellar and Stephen W. Porges, “Therapeutic Presence: Neurophysiological Mechanisms Mediating Feeling Safe in Therapeutic Relationships,” Journal of Psychotherapy Integration 24, no. 3 (2014): 178–192.

CHAPTER 8

1. Kenneth Nowack, “Facilitating Successful Behavioral Change: Beyond Goal Setting to Goal Flourishing,” Consulting Psychology Journal 69, no. 3 (2017): 153–171.

2. Michael Murphy and Rhea White, In the Zone: Transcendent Experience in Sports (New York: Penguin, 1995).

3. Mihaly Csikszentmihalyi, Flow: The Psychology of Optimal Experience (New York: Harper and Row, 1990), 24.

4. Marcia Reynolds, Outsmart Your Brain: How to Master Your Mind When Emotions Take the Wheel (Phoenix: Covisioning, 2017), 44–54.

5. Johann Hari, “Everything You Think You Know about Addiction Is Wrong,” TEDGlobalLondon, June 2015, https://www.ted.com/talks/johann_hari_everything_you_think_you_know_about_addiction_is_wrong.

CHAPTER 9

1. Julian Treasure, “5 Ways to Listen Better,” TEDGlobal, July 2011, https://www.ted.com/talks/julian_treasure_5_ways_to_listen_better.

2. Alice Park, “Emotions May Not Be So Universal After All,” Time, March 6, 2014, https://time.com/14478/emotions-may-not-be-so-universal-after-all/.

3. Grant Soosalu and Marvin Oka, “Neuroscience and the Three Brains of Leadership,” mBraining, 2012, https://www.mbraining.com/mbit-and-Leadership.

4. Shaun Gallagher et al., The Neurophenomenology of Awe and Wonder: Towards a Non-reductionist Cognitive Science (Basingstoke, UK: Palgrave Macmillan, 2015), 22–23.

5. Daniel J. Siegel, The Developing Mind: How Relationships and the Brain Interact to Shape Who We Are, 2nd ed. (New York: Guilford Press, 2012).

6. A. H. Almaas, Spacecruiser Inquiry: True Guidance for the Inner Journey (Boston: Shambhala, 2002), 321.

CHAPTER 10

1. Paul Rozin and Edward B. Royzman, “Negativity Bias, Negativity Dominance, and Contagion,” Personality and Social Psychology Review 5, no. 4 (2001): 296–320.

2. Howard J. Ross, Everyday Bias: Identifying and Navigating Unconscious Judgments in Our Daily Lives (Lanham, MD: Rowman & Littlefield, 2014).

3. Margaret S. Clark, Rebecca L. Dyer, and John A. Bargh. “Revealed: Why We Cry When We Are Happy,” Yale University Study, Biospace.com, November 13, 2014, https://www.biospace.com/article/revealed-why-we-cry-when-we-are-happy-yale-university-study-/.

4. Will Sharon, “Hesitation on the Hero’s Journey,” YouTube video, July 22, 2019, https://www.youtube.com/watch?v=P-pAwqzymqE&.

WRAP-UP

1. Herminia Ibarra, Working Identity: Unconventional Strategies for Reinventing Your Career (Boston: Harvard Business School Press, 2003), xi.

2. Joel A. DiGirolamo and J. Thomas Tkach, “An Exploration of Managers and Leaders Using Coaching Skills,” Consulting Psychology Journal 71, no. 3 (2019), https://psycnet.apa.org/record/2019-23918-001.

3. Jenna Filipkowski, Building a Coaching Culture, Human Capital Institute, October 1, 2014, http://www.hci.org/hr-research/building-coaching-culture.

4. Jenna Filipkowski, Mark Ruth, and Abby Heverin, Building a Coaching Culture for Change Management, Human Capital Institute and International Coaching Federation, September 25, 2018, http://www.hci.org/hr-research/building-coaching-culture-change-management.

5. Margaret J. Wheatley, Who Do We Choose to Be? Facing Reality, Claiming Leadership, Restoring Sanity (Oakland: Berrett-Koehler, 2017), 253–266.