Contents

INTRODUCTION

1 WHERE DO WE START?

The Learner’s Journey

Where’s the Gap?

Identifying and Bridging Gaps

Examples

Why This Is Important

Summary

2 WHO ARE YOUR LEARNERS?

What Do Your Learners Want?

What Is Their Current Skill Level?

How Are Your Learners Different from You?

Learning Styles

Methods for Learning About Your Learners

Summary

3 WHAT’S THE GOAL?

Determine Goals

Identify the Problem

Set the Destination

Communicating Learning Objectives

Determine the Gap

How Long Is the Trip?

Summary

4 HOW DO WE REMEMBER?

Memory In & Out

Types of Memory

Repetition and Memory

Summary

5 HOW DO YOU GET THEIR ATTENTION?

If They’re Not Paying Attention...

Talk To the Elephant

Ways To Engage the Elephant

Summary

6 DESIGN FOR KNOWLEDGE

Will They Remember?

Helping Your Learners Understand

How Much Guidance?

A Process To Follow

Summary

7 DESIGN FOR SKILLS

Developing Skills

Practice

Feedback

Design for Accomplishments

Summary

8 DESIGN FOR MOTIVATION

Motivation To Do

Designing for Behavior

Summary

9 DESIGN FOR HABITS

What Is a Habit?

Identifying Habit Gaps

Designing for Habit

Applying To Learning Design

Summary

10 SOCIAL AND INFORMAL LEARNING

What Does Learning Look Like In Your Organization?

Balancing Formal and Informal

Hiro’s Journey

Summary

11 DESIGN FOR ENVIRONMENT

Environment Gaps

Knowledge In the World

Putting Resources In the World

Putting Prompts/Triggers In the World

Putting Behaviors In the World

Clearing the Path

Summary

12 DESIGNING EVALUATION

The Challenge Of Doing Good Evaluation

Does It Work?

Are They Learning?

Can the Learners Actually Do the Right Things?

Are the Learners Actually Doing the Right Things?

Summary

CONCLUSION

INDEX

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