Index
A
absorption, 256
Accept response (risk), 164
accepted deliverables, 246
accounting concepts for initiating process, 94-95
accumulated depreciation, 95
accuracy, 138
Achievement theory, 196
acquire project team process, 190-191
acquisition, 191
action
activity durations, estimating, 123-124
activity planning
define activities process, 117
develop schedule process, 124-125
critical path, 125
resource allocation, 127
resource leveling, 127
what-if scenarios, 127
estimate activity durations process, 123-124
estimate activity resources process, 121-123
network diagrams, 118
precedence diagramming method (PDM), 119-120
project task information, 120-121
plan schedule management process, 116
progressive elaboration, 117
rolling wave planning, 117
sequence activities process, 117-118
activity resources, estimating, 121-123
actual cost of work performed (ACWP), 227-228
ACWP (actual cost of work performed), 227-228
addition, 256
adjourning phase (project teams), 193, 197
allocating resources, 127
alternative analysis, 122
analogous estimating, 123, 132
analytical techniques, 207
decision tree analysis, 162-163
qualitative risk analysis, 161-163
stakeholder management planning, 175-176
aspirational standards, 56
for fairness, 67
for honesty, 74
for responsibility, 59
assets, organizational process assets, 35
assigning project managers, 80
audits
procurement audit, 250
quality audits, 187
Avoid response (risk), 164
B
BAC (budget at completion), 227-228
Baldrige, Howard Malcolm, 140
bankruptcy, 251
baselines (scope), 221
BCR (benefit cost ratio), 94
BCWP (budgeted cost of work performed), 228
BCWS (budgeted cost of work scheduled), 227-228
benchmarking, 188
benefit cost ratio (BCR), 94
benefit measurement methods, 86
bidder conference, 207
Blanchard, Ken, 196
bottom-up estimating, 122, 132
boundaries (project), 80
budget, 43
budget at completion (BAC), 227-228
budgeted cost of work performed (BCWP), 228
budgeted cost of work scheduled (BCWS), 227-228
business risks, 239
C
Calculating communication channels, 153
capability maturity model (CMM), 140
cause-and-effect diagrams, 143
change
change control boards, 219
factors that cause project change, 216-217
gold plating, 218
perform integrated change control process, 218-219
change control boards, 219
channels (communication), 153
charters (project)
definition of, 81
develop project charter process, 84-86
charts. See also diagrams
flowcharts, 144
histograms, 144
Pareto charts, 231
checksheets, 144
close project process flow, 245
closing process group, 243
close project process flow, 245
closing projects or phase criteria, 250-252
Cram Saver questions, 244
ending procurements or projects, 254-256
final review meetings, 257
inputs, tools and techniques, 246-247
knowledge areas, 47
CMM (capability maturity model), 140
coercive power, 194
collapse, 256
collapsed mode, 256
collect requirements process, 108
collective agreement, 254
colocation, 193
communication channels, 153
communication methods, 202
communication models, 202
communication technology, 201
communications management
communication channels, 153
communication methods, 202
communication models, 202
communication technology, 201
control communications process, 235-237
Cram Quizzes, 154, 204, 241-242
Cram Saver questions, 151, 200, 234-235
identifying and analyzing communications requirements, 152-153
information management systems, 203
manage communications process, 201
performance reporting, 203
plan communications management process, 152-153
conduct procurements process, 206
conduct procurements tools, 207-208
Contingency theory, 196
continuous improvement, 140-141, 186
contract statement of work (SOW), 170
contracts
collective agreement, 254
contract statement of work (SOW), 170
early contract termination, 249
successful completion, 254
control communications process, 235-237
control costs process, 226-227
control procurements process, 239-240
control quality process, 229-230
control risks process, 237-239
control schedule process, 225-226
control scope process, 221-222
control stakeholder engagement process, 240-241
controlling PMOs (project management offices), 25
controlling process group. See monitoring and controlling process group
COQ (cost of quality), 141-142
core values (PMI Code of Ethics and Professional Conduct), 55-56
cost management
control costs process, 226-227
earned value analysis, 228-229
cost performance index (CPI), 227-229
cost plus award fee (CPAF), 171
cost plus fixed fee (CPFF), 171
cost plus incentive fee (CPIF), 171
cost of quality (COQ), 141-142
cost-reimbursement contracts, 171
cost variance, 227
costs. See also accounting concepts
ACWP (actual cost of work performed), 227-228
BCR (benefit cost ratio), 94
BCWP (budgeted cost of work performed), 228
BCWS (budgeted cost of work scheduled), 227-228
COQ (cost of quality), 141-142
cost performance index, 227
cost-reimbursement contracts, 171
cost variance, 227
CPAF (cost plus award fee), 171
CPFF (cost plus fixed fee), 171
CPI (cost performance index), 229
CPIF (cost plus incentive fee), 171
determine budget process, 132-133
direct costs, 95
earned value analysis, 228-229
estimate cost process, 131-132
fixed costs, 95
indirect costs, 95
life cycle costing, 95
opportunity cost, 94
project cost estimating factors
Cram Saver questions, 130
determine budget process, 132-133
estimate cost process, 131-132
sunk costs, 95
variable costs, 95
CPAF (cost plus award fee), 171
CPFF (cost plus fixed fee), 171
CPI (cost performance index), 227-229
CPIF (cost plus incentive fee), 171
critical chain method, 125
critical path, 125
customer requirements, 250
customer satisfaction, 141
customers, 41
D
decision tree analysis, 162-163
define activities process, 117
define scope process, 109
Deming, W. Edwards, 140
depreciation, 95
deterioration, 256
determine budget process, 132-133
develop project charter process, 84-86
develop project management plan process, 103-104
develop project team process, 192-194
develop schedule process, 124-125
critical path, 125
resource allocation, 127
resource leveling, 127
what-if scenarios, 127
diagrams. See also charts
cause-and-effect diagrams, 143
Ishikawa diagram, 230
network diagrams, 118
precedence diagramming method (PDM), 119-120
project task information, 120-121
Pareto diagrams, 144
scatter diagrams, 144
direct and manage project work process, 181
direct costs, 95
directive PMOs (project management offices), 25
downloading
PMI Code of Ethics and Professional Conduct, 55
PMI Practice Standard for Work Breakdown Structures, 110
duration of activity, estimating, 123-124
E
early contract termination, 249
earned value analysis, 228-229
elaboration, progressive, 117
ending procurements or projects, 254-256
engagement (stakeholder), 211, 240-241
Enhance response (risk), 164
enterprise culture, 251
enterprise environmental factors, 34-35
estimate activity durations process, 123-124
estimate activity resources process, 121-123
estimate at completion, 227
estimate cost process, 131-132
estimated to completion, 227
ethics
complaints, 60
PMI Code of Ethics and Professional Conduct
aspirational and mandatory conduct, 56
Cram Saver questions, 54
downloading, 55
ethics complaints, 60
responsible conduct, 60
EV (earned value), 228
executing process group
communications management
communication methods, 202
communication models, 202
communication technology, 201
Cram Quiz, 204
Cram Saver questions, 200
information management systems, 203
manage communications process, 201
performance reporting, 203
human resource management
acquire project team process, 190-191
develop project team process, 192-194
human resources acquisitions tools, 191
manage project team process, 194-195
Tuckman’s model of team formation, 196-197
types of power, 194
integration management
Cram Saver questions, 180
direct and manage project work process, 181
impact of monitoring/controlling activities on project execution, 181-182
knowledge areas, 47
procurement management
conduct procurements process, 206
conduct procurements tools, 207-208
Cram Quiz, 209
Cram Saver questions, 205
quality management
Cram Saver questions, 185
perform quality assurance process, 186
process analysis, 187
quality audits, 187
quality control measurements, 186
quality metrics, 186
stakeholder management
Cram Quiz, 212
Cram Saver questions, 210
manage stakeholder engagement process, 211
expectancy, 196
Expectancy theory, 196
expert power, 194
Exploit response (risk), 164
external risk, 158
extinction, 256
F
facilitation techniques, 88
factor theory, 195
fairness
aspirational standards, 67
Cram Saver questions, 66
mandatory standards, 67
feedback, project feedback loop, 219-220
FFP (firm fixed price) contracts, 171
Fiedler, Fred, 196
final review meetings, 257
finish-to-finish dependency, 120
finish-to-start dependency, 120
firm fixed price (FFP) contracts, 171
fishbone diagrams, 143
fixed costs, 95
fixed price incentive fee (FPIF) contracts, 171
fixed price with economic price adjustment (FP-EPA), 171
flowcharts, 144
formal acceptance, 252
forming phase (project teams), 193, 197
FP-EPA (fixed price with economic price adjustment), 171
FPIF (fixed price incentive fee) contracts, 171
frameworks
organizational frameworks
Cram Saver questions, 31
enterprise environmental factors, 34-35
functional organizational structure, 33
matrix organizational structure, 33-34
organizational politics and influences, 32
organizational process assets, 35
projectized organizational structure, 33-34
Project Management framework
Cram Saver questions, 22
PMO (project management office), 24-25
portfolios, 24
programs, 24
project characteristics, 23
functional organizational structure, 33
G
goals (project), 23
gold plating, 218
grade versus quality, 138
ground rules, 193
groups, project management process groups, 47-48
H
Herzberg, Fredrick, 195
hierarchy of needs, 195
high grade, 138
high quality, 138
histograms, 144
history of PMI (Project Management Institute), 21
human resource management
acquire project team process, 190-191
Cram Saver questions, 146, 189-190
develop project team process, 192-194
human resource planning tools, 148-149
human resources acquisitions tools, 191
manage project team process, 194-195
plan human resource management process, 147-148
project manager responsibilities, 147
responsibility assignment (RACI) matrix, 148-149
staffing management plans, 149
Tuckman’s model of team formation, 196-197
types of power, 194
human resource planning tools, 148-149
human resources acquisitions tools, 191
I
identifying
communications requirements, 152-153
risks, 160
identify risks process, 160
identify stakeholders process, 89-90
Imai, Masaaki, 140
impact
risk, 159
inclusion, 256
independent estimates, 207
indirect costs, 95
influencers, 42
information management systems, 203
initiating process group
Cram Saver questions, 78
integration management
Cram Quiz, 88
Cram Saver questions, 84
develop project charter process, 84-86
expert judgment, 87
facilitation techniques, 88
project management information system (PMIS), 87
project management methodology, 87
project selection methods, 86
project charters, 81
project manager assignment, 80
purpose of initiating projects, 79-80
stakeholder management
Cram Quiz, 91
Cram Saver questions, 89
identify stakeholders process, 89-90
what the project manager needs to know
Cram Saver questions, 92
management by objectives (MBO), 93-94
inputs
acquire project team process, 191
close procurements, 248
closing process group, 246-247
collect requirements process, 108
conduct procurements process, 206
control communications process, 236
control costs process, 226
control procurements process, 240
control quality process, 229
control risks process, 237
control schedule process, 225
control scope process, 221
control stakeholder engagement process, 241
create WBS process, 109
define scope process, 109
determine budget process, 133
develop project team process, 192
develop schedule process, 124
direct and manage project work process, 181
estimate activity duration process, 123
estimate activity resources process, 122
estimate cost process, 131
identify risks process, 160
manage communications process, 201
manage project team process, 195
manage stakeholder engagement process, 211
monitor and control project work process, 217
perform integrated change control process, 218
perform qualitative risk analysis process, 161
perform quality assurance process, 186
perform quantitative risk analysis process, 162
plan communications management process, 152
plan cost management process, 131
plan procurement management process, 169
plan quality management process, 138
plan risk management process, 158
plan risk responses process, 163
plan schedule management process, 116-117
plan scope management process, 108
plan stakeholder management process, 175
project management plan process, 104
sequence activities process, 118
validate scope process, 220
inspection, 141
instrumentality, 196
insufficient resources, 250
integration management, 256
control scope process, 221-222
Cram Quizzes, 88, 105, 183-184, 222-223
Cram Saver questions, 84, 103, 180, 214-215
develop project charter process, 84-86
develop project management plan process, 103-104
direct and manage project work process, 181
expert judgment, 87
facilitation techniques, 88
factors that cause project change, 216-217
impact of monitoring/controlling activities on project execution, 181-182
monitor and control project work, 217-218
perform integrated change control process, 218-219
project feedback loop, 219-220
project management information system (PMIS), 87
project management methodology, 87
project selection methods, 86
validate scope process, 220
internal rate of return (IRR), 94
interpersonal skills, 193
IRR (internal rate of return), 94
J-K
kaizen, 140
kickback, 69
knowledge areas (project management), 27-29
L
leading level of stakeholder engagement, 175
legitimate power, 194
life cycles (project)
closing process group, 243
close project process flow, 245
closing projects or phase criteria, 250-252
Cram Saver questions, 244
ending procurements or projects, 254-256
final review meetings, 257
inputs, tools and techniques, 246-247
knowledge areas, 47
Cram Saver questions, 38
executing process group
communications management, 200-204
human resource management, 189-199
integration management, 180-184
knowledge areas, 47
procurement management, 205-209
stakeholder management, 210-212
initiating process group
Cram Saver questions, 78
knowledge areas, 47
project charters, 81
project manager assignment, 80
purpose of initiating projects, 79-80
what the project manager needs to know, 92-96
life cycle costing, 95
monitoring and controlling process group, 47
communications management, 235-237
integration management, 216-219
integration and scope management, 215
procurement management, 239-240
stakeholder management, 240-241
time, cost, and quality management, 233
planning. See planning process group
planning process group
explained, 44
knowledge areas, 47
process interaction customization, 49
project management process relationships, 45
low grade, 138
low quality, 138
lump sum contracts, 171
M
make-or-buy decision, 169
Malcolm Baldrige Award, 140
manage communications process, 201
manage project team process, 194-196
Tuckman’s model of team formation, 196-197
manage stakeholder engagement process, 211
management by objectives (MBO), 93
management (project). See Project Management framework
mandatory standards, 56
for fairness, 67
for honesty, 74
for respect, 63
market conditions, 250
Maslow, Abraham, 195
mathematical models, 86
matrix organizational structure, 33-34
MBO (management by objectives), 93
McClelland, David, 196
McGregor, Douglas, 196
measuring quality, 186
meetings, final review meetings, 257
metrics, 186
milestones, 217
Mitigate response (risk), 164
Models (communication), 202
monitor and control project work process, 217-218
monitoring and controlling communications group
procurement management
control procurements process, 239-240
quality management
control communications process, 235-237
stakeholder management
control stakeholder engagement process, 240-241
monitoring and controlling process group, 47
communications management
control communications process, 235-237
cost management
control costs process, 226-227
earned value analysis, 228-229
integration management
control scope process, 221-222
factors that cause project change, 216-217
monitor and control project work, 217-218
perform integrated change control process, 218-219
project feedback loop, 219-220
validate scope process, 220
procurement management
control procurements process, 239-240
quality management
control quality process, 229-230
diagrams/charts to measure quality control, 230-231
risk management
control risks process, 237-239
scope management
control scope process, 221-222
factors that cause project change, 216-217
monitor and control project work, 217-218
perform integrated change control process, 218-219
project feedback loop, 219-220
validate scope process, 220
stakeholder management
control stakeholder engagement process, 240-241
time management
control schedule process, 225-226
Most likely (tM) estimates, 124, 132
Motivation-hygiene theory, 195
multi-criteria decision analysis, 191
mutual consent termination, 254
N
needs, hierarchy of, 195
negotiation
human resources negotiation, 191
procurement negotiation, 207
net present value (NPV), 94
network diagrams, 118
precedence diagramming method (PDM), 119-120
project task information, 120-121
neutral level of stakeholder engagement, 175
norming phase (project teams), 193, 197
NPV (net present value), 94
O
objectives, management by, 93
OBS (organizational breakdown structure), 148
operations versus projects, 23
OPM3 (Organizational Project Management Maturity Model), 140
opportunity cost, 94
Optimistic (tO) estimates, 124, 132
organization risk, 158
organizational breakdown structure (OBS), 148
organizational frameworks
Cram Saver questions, 31
enterprise environmental factors, 34-35
functional organizational structure, 33
matrix organizational structure, 33-34
organizational politics and influences, 32
organizational process assets, 35
projectized organizational structure, 33-34
organizational politics and influences, 32
organizational process assets, 35, 246
Organizational Project Management Maturity Model (OPM3), 140
Ouchi, William, 196
acquire project team process, 191
collect requirements process, 108
conduct procurements process, 206
control communications process, 236
control costs process, 226
control procurements process, 240
control quality process, 229
control risks process, 237
control schedule process, 225
control scope process, 221
control stakeholder engagement process, 241
create WBS process, 109
define activities process, 117
define scope process, 109
determine budget process, 133
develop project team process, 192
develop schedule process, 124
estimate activity duration process, 123
estimate activity resources process, 122
estimate cost process, 131
identify risks process, 160
manage communications process, 201
manage project team process, 195
manage stakeholder engagement process, 211
monitor and control project work process, 217
perform integrated change control process, 218
perform qualitative risk analysis process, 161
perform quality assurance process, 186
perform quantitative risk analysis process, 162
plan communications management process, 152
plan cost management process, 131
plan procurement management process, 169
plan quality management process, 138
plan risk management process, 158
plan risk responses process, 163
plan schedule management process, 116
plan scope management process, 108
plan stakeholder management process, 175
project management plan process, 104
sequence activities process, 118
validate scope process, 220
P
parametric estimating, 123, 132
Pareto, Vilfredo, 231
Pareto charts, 231
Pareto diagrams, 144
payback period, 94
PDCA (Plan–Do–Check–Act) cycle, 140-141
PDM (precedence diagramming method), 119-120
perform integrated change control process, 218-219
perform qualitative risk analysis process, 161-162
perform quality assurance process, 186
performance reporting, 203
performing phase (project teams), 193, 197
personnel assessment tools, 194
PERT (Program Evaluation and Review Technique), 124
Pessimistic (tP) estimates, 124, 132
phase criteria, closing, 250-252
plan communications management process, 152-153
Plan–Do–Check–Act (PDCA) cycle, 140-141
plan human resource management process, 147-148
plan procurement management process, 169
plan quality management process, 138-139
plan risk management process, 158
plan risk responses process, 163-164
plan schedule management process, 116
plan scope management process, 107-108
plan stakeholder management process, 175
activity planning
define activities process, 117
develop schedule process, 124-127
estimate activity durations process, 123-124
estimate activity resources process, 121-123
network diagrams, 118
plan schedule management process, 116
precedence diagramming method (PDM), 119-120
progressive elaboration, 117
project task information, 120-121
rolling wave planning, 117
sequence activities process, 117-118
communications management
communication channels, 153
Cram Quiz, 154
Cram Saver questions, 151
identifying and analyzing communications requirements, 152-153
plan communications management process, 152-153
Cram Quiz, 102
Cram Saver questions, 98
human resource management
Cram Quiz, 150
Cram Saver questions, 146
human resource planning tools, 148-149
plan human resource management process, 147-148
project manager responsibilities, 147
responsibility assignment (RACI) matrix, 148-149
staffing management plans, 149
integration management
Cram Quiz, 105
Cram Saver questions, 103
develop project management plan process, 103-104
knowledge areas, 47
procurement management
contract statement of work (SOW), 170
Cram Quiz, 173
Cram Saver questions, 168
make-or-buy decision, 169
plan procurement management process, 169
procurement management plan, 172
project cost estimating factors
Cram Saver questions, 130
determine budget process, 132-133
estimate cost process, 131-132
quality management
cost of quality (COQ), 141-142
Cram Quiz, 145
Cram Saver questions, 137
definition of quality, 139
Plan–Do–Check–Act (PDCA) cycle, 140-141
plan quality management process, 138-139
precision versus accuracy, 138
principles, 141
quality versus grade, 138
summary of quality management processes, 142
risk management
decision tree analysis, 162-163
external risk, 158
identify risks process, 160
organization risk, 158
plan risk management process, 158
plan risk responses process, 163-164
PMI’s risk management philosophy, 156-157
project management risk, 158
qualitative risk analysis, 161-163
qualitative versus quantitative evaluation, 159
responses to positive and negative risk, 163-164
risk breakdown structure (RBS), 158
risk impact, 159
risk management methodology, 157
risk management plans, 157-158
risk monitoring and controlling, 165
risk probability, 158
risk register, 160
risk response planning, 157-158
risk triggers, 165
technical risk, 158
scope management
collect requirements process, 108
define scope process, 109
plan scope management process, 107-108
work breakdown structure (WBS), 109-111
stakeholder management
analytical techniques, 175-176
Cram Quiz, 177
Cram Saver questions, 174
plan stakeholder management process, 175
stakeholder management plans, 176
plans
procurement management plans, 172
risk management plans, 157-158
risk response planning, 157-158
staffing management plans, 149
stakeholder management plans, 176
PMBOK Guide, Fifth Edition, 25-27
PMI (Project Management Institute), 21
PMI Code of Ethics and Professional Conduct
aspirational standards, 56
Cram Saver questions, 54
downloading, 55
fairness
aspirational standards, 67
Cram Saver questions, 66
mandatory standards, 67
honesty
aspirational standards, 74
Cram Quiz, 75
Cram Saver questions, 73
mandatory standards, 74
qualifications, experience, and performance, 74
mandatory standards, 56
respect
Cram Saver questions, 62
mandatory standards, 63
responsibility
aspirational standards, 59
Cram Quiz, 61
ethics complaints, 60
responsible conduct, 60
PMI Practice Standard for Work Breakdown Structures, 110
PMIS (project management information system), 87
PMOs (project management offices), 24-25, 42
politics (organizational), 32
portfolios, 24
position descriptions, 148
power, types of, 194
pre-assignment, 191
precedence diagramming method (PDM), 119-120
precision, 138
present value, 94
prevention, 141
principles of quality management, 141
probability (risk), 158
process analysis, 187
process groups, 44, 47-48. See also individual processes (for example, validate scope process)
closing process group, 243
close project process flow, 245
closing projects or phase criteria, 250-252
Cram Saver questions, 244
ending procurements or projects, 254-256
final review meetings, 257
inputs, tools and techniques, 246-247
knowledge areas, 47
executing process group
communications management, 200-204
human resource management, 189-199
integration management, 180-184
knowledge areas, 47
procurement management, 205-209
stakeholder management, 210-212
initiating process group
Cram Saver questions, 78
knowledge areas, 47
project charters, 81
project manager assignment, 80
purpose of initiating projects, 79-80
what the project manager needs to know, 92-96
monitoring and controlling process group, 47
communications management, 235-237
integration management, 216-219
procurement management, 239-240
stakeholder management, 240-241
time, cost, and quality management, 233
planning. See planning process group
process interaction customization, 49
procurement audits, 250
procurement documents, 248
procurement management
conduct procurements process, 206
conduct procurements tools, 207-208
contract statement of work (SOW), 170
control procurements process, 239-240
Cram Quizzes, 173, 209, 241-242
Cram Saver questions, 168, 205, 234-235
ending procurements or projects, 254-256
make-or-buy decision, 169
plan procurement management process, 169
procurement management plan, 172
procurement negotiation, 207
procurement management plan, 172
procurement negotiation, 207
professional responsibility, 53
fairness
aspirational standards, 67
Cram Saver questions, 66
mandatory standards, 67
honesty
aspirational standards, 74
Cram Quiz, 75
Cram Saver questions, 73
mandatory standards, 74
qualifications, experience, and performance, 74
PMI Code of Ethics and Professional Conduct
aspirational and mandatory conduct, 56
Cram Saver questions, 54
downloading, 55
respect
Cram Saver questions, 62
mandatory standards, 63
taking responsibility
aspirational standards, 59
Cram Quiz, 61
ethics complaints, 60
responsible conduct, 60
Program Evaluation and Review Technique (PERT), 124
programs, 24
progressive elaboration, 117
project boundaries, 80
project charters
definition of, 81
develop project charter process, 84-86
Project Communications Management, 28
project conclusion states, 256
project cost estimating factors
Cram Saver questions, 130
determine budget process, 132-133
estimate cost process, 131-132
Project Cost Management, 28
project feedback loop, 219-220
project goals, 23
Project Human Resource Management, 28
Project Integration Management, 28
project life cycles
closing process group, 47, 243
close project process flow, 245
closing projects or phase criteria, 250-252
Cram Saver questions, 244
ending procurements or projects, 254-256
final review meetings, 257
inputs, tools and techniques, 246-247
Cram Saver questions, 38
executing process group
communications management, 200-204
human resource management, 189-199
integration management, 180-184
knowledge areas, 47
procurement management, 205-209
stakeholder management, 210-212
Cram Saver questions, 78
knowledge areas, 47
project charters, 81
project manager assignment, 80
purpose of initiating projects, 79-80
what the project manager needs to know, 92-96
monitoring and controlling process group, 47
communications management, 235-237
integration management, 216-219
procurement management, 239-240
stakeholder management, 240-241
time, cost, and quality management, 233
planning. See planning process group
process interaction customization, 49
project management process relationships, 45
Cram Quiz, 30
Cram Saver questions, 22
definition of project management, 25
PMBOK Guide, Fifth Edition, 25-27
PMO (project management office), 24-25
portfolios, 24
programs, 24
project characteristics, 23
project management knowledge areas, 27-29
programs, 24
project management information system (PMIS), 87
Project Management Institute (PMI), 21
project management methodology, 87
project management offices (PMOs), 24-25, 42
project management plans, 246-248
develop project management plan process, 103-104
project management process groups, 47-48
project management process relationships, 45, 49
project management risk, 158
project management teams, 41
assigning, 80
what the project manager needs to know
accounting concepts for initiating process, 94-95
Cram Quiz, 96
Cram Saver questions, 92
management by objectives (MBO), 93
project planning. See planning process group
Project Procurement Management, 28
Project Quality Management, 28
Project Risk Management, 28
Project Scope Management, 28
accounting concepts, 94
benefit measurement methods, 86
mathematical models, 86
project sponsors, 251
Project Stakeholder Management, 28
project stakeholders
customers, 41
definition of, 41
influencers, 42
performing organization, 41
PMOs (project management offices), 42
project management teams, 41
project team members, 41
sponsors, 41
stakeholder management
analytical techniques, 175-176
control stakeholder engagement process, 240-241
Cram Quizzes, 91, 177, 212, 241-242
Cram Saver questions, 89, 174, 210, 234-235
identify stakeholders process, 89-90
manage stakeholder engagement process, 211
plan stakeholder management process, 175
stakeholder management plans, 176
what the project manager needs to know, 92-95
users, 41
project task information, 120-121
project teams, 41
acquire project team process, 190-191
develop project team process, 192-194
manage project team process, 194-197
Tuckman’s model of team formation, 196-197
types of power, 194
virtual teams, 191
Project Time Management, 28
projects versus operations, 23
projectized organizational structure, 33-34
proposal evaluation techniques, 207-208
purchase orders, 171
pure risks, 239
Q
qualitative evaluation, 159
qualitative risk analysis, 161-163
quality assurance team, 252
quality management, 43
control quality process, 229-230
cost of quality (COQ), 141-142
Cram Quiz, 145, 187-188, 232-233
Cram Saver questions, 137, 185, 224-225
definition of quality, 139
diagrams/charts to measure quality control, 230-231
perform quality assurance process, 186
Plan–Do–Check–Act (PDCA) cycle, 140-141
plan quality management process, 138-139
precision versus accuracy, 138
principles, 141
process analysis, 187
quality audits, 187
quality control measurements, 186
quality metrics, 186
cause-and-effect diagrams, 143
checksheets, 144
control charts, 144
flowcharts, 144
histograms, 144
Pareto diagrams, 144
scatter diagrams, 144
quality versus grade, 138
summary of quality management processes, 142
quantitative evaluation, 159
R
RACI (responsibility assignment) matrix, 148-149
RAM (responsibility assignment matrix), 148
RBS (resource breakdown structure), 148
RBS (risk breakdown structure), 158
recognition, 193
referent power, 194
relationships, project management process relationships, 45
resistant level of stakeholder engagement, 175
resource allocation, 127
resource breakdown structure (RBS), 148
resource leveling, 127
resources, 43
respect
Cram Saver questions, 62
mandatory standards, 63
responses to positive and negative risk, 163-164
responsibility, 53
fairness
aspirational standards, 67
Cram Saver questions, 66
mandatory standards, 67
honesty
aspirational standards, 74
Cram Quiz, 75
Cram Saver questions, 73
mandatory standards, 74
qualifications, experience, and performance, 74
PMI Code of Ethics and Professional Conduct
aspirational and mandatory conduct, 56
Cram Saver questions, 54
downloading, 55
respect
Cram Saver questions, 62
mandatory standards, 63
taking responsibility
aspirational standards, 59
Cram Quiz, 61
ethics complaints, 60
responsible conduct, 60
responsibility assignment matrix (RAM), 148
responsibility assignment (RACI) matrix, 148-149
responsible conduct, 60
review meetings, 257
reward power, 194
rewards, 193
risk breakdown structure (RBS), 158
risk management, 43
business risks, 239
control risks process, 237-239
Cram Saver questions, 155-156, 234-235
decision tree analysis, 162-163
external risk, 158
identify risks process, 160
negative risk, 238
organization risk, 158
plan risk management process, 158
plan risk responses process, 163-164
PMI’s risk management philosophy, 156-157
positive risk, 238
project management risk, 158
pure risks, 239
qualitative risk analysis, 161-163
qualitative versus quantitative evaluation, 159
responses to positive and negative risk, 163-164
risk breakdown structure (RBS), 158
risk impact, 159
risk management methodology, 157
risk management plans, 157-158
risk monitoring and controlling, 165
risk probability, 158
risk register, 160
risk response planning, 157-158, 163-164
risk symptoms, 165
risk triggers, 165
technical risk, 158
rolling wave planning, 117
S
scatter diagrams, 144
schedule performance index (SPI), 229
scheduled performance index, 227
scheduled variance, 227
schedules, 43
develop schedule process, 124-125
critical path, 125
resource allocation, 127
resource leveling, 127
what-if scenarios, 127
schedule performance index (SPI), 229
scope baseline, 221
scope management, 43
baselines, 221
collect requirements process, 108
control scope process, 221-222
Cram Saver questions, 106-107, 214-215
define scope process, 109
factors that cause project change, 216-217
monitor and control project work, 217-218
perform integrated change control process, 218-219
plan scope management process, 107-108
project feedback loop, 219-220
validate scope process, 220
work breakdown structure (WBS), 109-111
SEI (Software Engineering Institute), 140
selecting projects
accounting concepts, 94
benefit measurement methods, 86
mathematical models, 86
sequence activities process, 117-118
service-level agreements (SLAs), 239-240
Share response (risk), 164
situational leadership, 196
Six Sigma, 140
SLAs (service-level agreements), 239-240
social responsibility, 53
fairness
aspirational standards, 67
Cram Saver questions, 66
mandatory standards, 67
honesty
aspirational standards, 74
Cram Quiz, 75
Cram Saver questions, 73
mandatory standards, 74
qualifications, experience, and performance, 74
PMI Code of Ethics and Professional Conduct
aspirational and mandatory conduct, 56
Cram Saver questions, 54
downloading, 55
respect
Cram Saver questions, 62
mandatory standards, 63
taking responsibility
aspirational standards, 59
Cram Quiz, 61
ethics complaints, 60
responsible conduct, 60
Software Engineering Institute (SEI), 140
SOW (statement of work), 170
SPI (schedule performance index), 229
sponsors, 41
staffing management plans, 149
analytical techniques, 175-176
control stakeholder engagement process, 240-241
Cram Quizzes, 91, 177, 212, 241-242
Cram Saver questions, 89, 174, 210, 234-235
identify stakeholders process, 89-90
manage stakeholder engagement process, 211
plan stakeholder management process, 175
stakeholder management plans, 176
what the project manager needs to know
accounting concepts for initiating process, 94-95
Cram Quiz, 96
Cram Saver questions, 92
management by objectives (MBO), 93
stakeholder management plans, 176
stakeholders
customers, 41
definition of, 41
influencers, 42
manage stakeholder engagement process, 211
performing organization, 41
PMOs (project management offices), 42
project management teams, 41
project team members, 41
sponsors, 41
stakeholder management
analytical techniques, 175-176
control stakeholder engagement process, 240-241
Cram Quizzes, 91, 177, 212, 241-242
Cram Saver questions, 89, 174, 210, 234-235
identify stakeholders process, 89-90
manage stakeholder engagement process, 211
plan stakeholder management process, 175
stakeholder management plans, 176
what the project manager needs to know, 92-96
users, 41
start-to-finish dependency, 120
start-to-start dependency, 120
starvation, 256
statement of work (SOW), 170
storming phase (project teams), 193, 197
straight-line depreciation, 95
structures
functional organizational structure, 33
matrix organizational structure, 33-34
projectized organizational structure, 33-34
subsidiary project management plans, 104
successful contract completion, 254
sunk costs, 95
supportive level of stakeholder engagement, 175
supportive PMOs (project management offices), 25
T
Taylor, F. W., 140
team-building activities, 193
team members, 252
teams (project)
acquire project team process, 190-191
develop project team process, 192-194
manage project team process, 194-197
Tuckman’s model of team formation, 196-197
types of power, 194
virtual teams, 191
technical problems, 250
technical risk, 158
techniques
acquire project team process, 191
analytical techniques, 207
close procurements, 248
closing process group, 246-247
collect requirements process, 108
conduct procurements process, 206
control communications process, 236
control costs process, 226
control procurements process, 240
control quality process, 229
control risks process, 237
control schedule process, 225
control scope process, 221
control stakeholder engagement process, 241
create WBS process, 109
define activities process, 117
define scope process, 109
determine budget process, 133
develop project team process, 192
develop schedule process, 124
direct and manage project work process, 181
estimate activity duration process, 123
estimate activity resources process, 122
estimate cost process, 131
identify risks process, 160
manage communications process, 201
manage project team process, 195
manage stakeholder engagement process, 211
monitor and control project work process, 217
perform integrated change control process, 218
perform qualitative risk analysis process, 161
perform quality assurance process, 186
perform quantitative risk analysis process, 162
plan communications management process, 152
plan cost management process, 131
plan procurement management process, 169
plan quality management process, 138
plan risk management process, 158
plan risk responses process, 163
plan schedule management process, 116
plan scope management process, 108
plan stakeholder management process, 175
project management plan process, 104
sequence activities process, 118
validate scope process, 220
technology (communication), 201
temporary nature of projects, 23
Theory X, 196
Theory Y, 196
Theory Z, 196
three-point estimating, 124, 132
time and material (T&M) contracts, 171
time management
control schedule process, 225-226
T&M (time and material) contracts, 171
tools
acquire project team process, 191
close procurements, 248
closing process group, 246-247
collect requirements process, 108
conduct procurements process, 206-207
control communications process, 236
control costs process, 226
control procurements process, 240
control quality process, 229
control risks process, 237
control schedule process, 225
control scope process, 221
control stakeholder engagement process, 241
create WBS process, 109
define activities process, 117
define scope process, 109
determine budget process, 133
develop project team process, 192
develop schedule process, 124
direct and manage project work process, 181
estimate activity duration process, 123
estimate activity resources process, 122
estimate cost process, 131
human resource planning tools, 148-149
identify risks process, 160
manage communications process, 201
manage project team process, 195
manage stakeholder engagement process, 211
monitor and control project work process, 217
perform integrated change control process, 218
perform qualitative risk analysis process, 161
perform quality assurance process, 186
perform quantitative risk analysis process, 162
plan communications management process, 152
plan cost management process, 131
plan procurement management process, 169
plan quality management process, 138
plan risk management process, 158
plan risk responses process, 163
plan schedule management process, 116
plan scope management process, 108
plan stakeholder management process, 175
project management plan process, 104
sequence activities process, 118
validate scope process, 220
total quality management (TQM), 140
TQM (total quality management), 140
training, 193
Transfer response (risk), 164
triangular distribution, 124
Tuckman, Bruce, 196
Tuckman’s model of team formation, 196-197
U-V
unaware level of stakeholder engagement, 175
users, 41
valence, 196
validate scope process, 220
values
IRR (internal rate of return), 94
NPV (net present value), 94
present value, 94
variable costs, 95
variance
at completion, 227
identifying with earned value analysis, 228-229
vendor replacement plan, 249
virtual teams, 191
Vroom, Victor, 196
W-X-Y-Z
war room, 193
warning signs, 165
WBS (work breakdown structure), 109-111, 221-222, 246
what-if scenarios, 127
work breakdown structure (WBS), 109-111, 221-222, 246
work packages, 110, 221-222, 246
working capital, 95