I. Understanding Goal-Directed Design
by David Cronin, Robert Reimann, Alan Cooper
About Face 3: The Essentials of Interaction Design
- Copyright
- About the Authors
- Credits
- Foreword: The Postindustrial World
- Acknowledgments
- Introduction to the Third Edition
- I. Understanding Goal-Directed Design
- 1. Goal-Directed Design
- Digital Products Need Better Design Methods
- The Evolution of Design in Manufacturing
- Planning and Designing Behavior
- Recognizing User Goals
- The Goal-Directed Design Process
- 2. Implementation Models and Mental Models
- 3. Beginners, Experts, and Intermediates
- 4. Understanding Users: Qualitative Research
- Qualitative versus Quantitative Research
- Ethnographic Interviews: Interviewing and Observing Users
- Other Types of Research
- Notes
- 5. Modeling Users: Personas and Goals
- Why Model?
- Personas
- Strengths of personas as a design tool
- Personas are based on research
- Personas are represented as individual people
- Personas represent groups of users
- Personas explore ranges of behavior
- Personas must have motivations
- Personas can also represent nonusers
- Personas and other user models
- When rigorous personas aren’t possible: Provisional personas
- Goals
- Constructing Personas
- Step 1: Identify behavioral variables
- Step 2: Map interview subjects to behavioral variables
- Step 3: Identify significant behavior patterns
- Step 4: Synthesize characteristics and relevant goals
- Step 5: Check for completeness and redundancy
- Step 6: Expand description of attributes and behaviors
- Step 7: Designate persona types
- Other Models
- Notes
- 6. The Foundations of Design: Scenarios and Requirements
- 7. From Requirements to Design: The Framework and Refinement
- The Design Framework
- Defining the interaction framework
- Defining the visual design framework
- Defining the industrial design framework
- Refining the Form and Behavior
- Design Validation and Usability Testing
- Notes
- The Design Framework
- 1. Goal-Directed Design
- II. Designing Behavior and Form
- 8. Synthesizing Good Design: Principles and Patterns
- 9. Platform and Posture
- 10. Orchestration and Flow
- 11. Eliminating Excise
- 12. Designing Good Behavior
- Designing Considerate Products
- Considerate products take an interest
- Considerate products are deferential
- Considerate products are forthcoming
- Considerate products use common sense
- Considerate products anticipate human needs
- Considerate products are conscientious
- Considerate products don’t burden you with their personal problems
- Considerate products keep us informed
- Considerate products are perceptive
- Considerate products are self-confident
- Considerate products don’t ask a lot of questions
- Considerate products fail gracefully
- Considerate products know when to bend the rules
- Considerate products take responsibility
- Designing Smart Products
- Designing Considerate Products
- 13. Metaphors, Idioms, and Affordances
- 14. Visual Interface Design
- Art, Visual Interface Design, and Other Design Disciplines
- The Building Blocks of Visual Interface Design
- Principles of Visual Interface Design
- Use visual properties to group elements and provide clear hierarchy
- Provide visual structure and flow at each level of organization
- Use cohesive, consistent, and contextually appropriate imagery
- Integrate style and function comprehensively and purposefully
- Avoid visual noise and clutter
- Keep it simple
- Text in visual interfaces
- Color in visual interfaces
- Visual interface design for handhelds and other devices
- Principles of Visual Information Design
- Consistency and Standards
- III. Designing Interaction Details
- 15. Searching and Finding: Improving Data Retrieval
- 16. Understanding Undo
- 17. Rethinking Files and Save
- 18. Improving Data Entry
- 19. Pointing, Selecting, and Direct Manipulation
- 20. Window Behaviors
- 21. Controls
- 22. Menus
- 23. Toolbars
- 24. Dialogs
- 25. Errors, Alerts, and Confirmation
- 26. Designing for Different Needs
- Afterword: On Collaboration
- A. Design Principles
- B. Bibliography
-
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