ABOUT THE AUTHOR

Renée Evenson is a small business consultant and writer specializing in organizational psychology in the workplace—the roles defining customers, employees, and management and the relationships among them. During her fifteen-year management career at BellSouth Telecommunications, her responsibilities included customer service for the small business market; sales and marketing staff management; staff training and development; training material development; team leadership development; and strategic planning.

After leaving BellSouth, Renée translated her expertise and experience into a writing career. She is the author of Customer Service 101: Basic Lessons to Be Your Best, Customer Service 201: Managing Your People to Be Their Best, Customer Service Training (2nd edition), Award-Winning Customer Service, Customer Service Training 101, and Powerful Phrases for Effective Customer Service.

Renée has written numerous magazine articles on customer, employee, and management relations, and she has been interviewed and featured in several print and radio media. Renée has lived in Chicago, Florida, and New Jersey, but she and her family now enjoy life on Saint Simons Island, Georgia.