The end user perspective

  • What do I do with three different reports from each of these services?
    • Imagine getting one report that says Hey, you are not right here. Then think about getting another two reports that say the same thing. As an end user, I would rather have a single report explaining to me what things I need to fix, why, and how we can do it.
  • Where do I even begin? What do I fix first?
    • Another thing that gets under my nerves is that when given a report, there is absolutely no guidance on what I need to fix first
    • Integrating information should include at least a starting point:
      • For example—fix your crown jewel systems first perhaps? Platinum, gold, silver, then copper, and so on
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