Chapter 16: Mock Exam Answers

In this chapter, we will review the mock exam from the previous chapter and provide the answers and explanations for each question.

Answers and explanations

1. B. Grant-CsTeamsUpgradePolicy, SfBWithTeamsCollab

   Explanation: Grant-CsTeamsUpgradePolicy is used for Skype for Business Online users, while Set-CsTeamsUpgradePolicy is specifically for Skype for Business 2019 (on-premises) deployments. SfBWithTeamsCollab co-existence mode will allow users to continue using Skype for calls, meetings, and chats but will allow channel collaboration in Teams.

   Reference: https://docs.microsoft.com/en-us/powershell/module/skype/grant-csteamsupgradepolicy?view=skype-ps and https://docs.microsoft.com/en-us/microsoftteams/migration-interop-guidance-for-teams-with-skype#detailed-mode-descriptions

2. A. Yes, users from other companies are able to join our meetings.

   Explanation: Based on the information given, we can assume that users from other organizations are able to join our meetings as the meeting settings currently allow anonymous participants. We do not have information about blocked domains, and even if there were, users from those domains could still join meetings as anonymous individuals (they just wouldn't be able to collaborate in our teams and channels).

   Reference: https://docs.microsoft.com/en-us/microsoftteams/meeting-settings-in-teams#allow-anonymous-users-to-join-meetings

3. B. 1,000 calling plan licenses, 5 Phone System – Virtual User licenses, 1,005 phone numbers

   Explanation: Bots don't need calling plan licenses, as you use the free Phone System – Virtual User license for each of them instead. So, we only need 1,000 calling plan licenses for our human users and 5 of the free virtual user licenses. Each virtual bot (5 total queues and attendants) as well as each human user (1,000) will need a unique number, so we need 1,005 phone numbers.

   Reference: https://docs.microsoft.com/en-us/microsoftteams/plan-auto-attendant-call-queue and https://docs.microsoft.com/en-us/microsoftteams/setting-up-your-phone-system#step-2-buy-and-assign-phone-system-and-calling-plan-licenses

4. B. Go to the Teams admin center, and under Org-wide settings | Teams upgrade, choose the option to download the Teams app in the background for Skype for Business users and set it to On.

   Explanation: You should go to the Teams admin center, and under Org-wide settings | Teams upgrade, choose the option to download the Teams app in the background for Skype for Business users and set it to On. This will achieve the goal if the coexistence setting for the user is set to Teams only.

   Reference: https://docs.microsoft.com/en-us/microsoftteams/setting-your-coexistence-and-upgrade-settings

5. B. No, configuration profiles may not be used with Teams Rooms devices.

   Explanation: Configuration profiles may only be used with IP phones, collaboration bars, and Teams displays.

   Reference: https://docs.microsoft.com/en-us/microsoftteams/devices/device-management#use-configuration-profiles-in-teams

6. D. Call analytics dashboard

   Explanation: Call analytics can be used to troubleshoot poor call quality and grant the Teams communications support specialist role to those needing tier 1 support abilities (limited) and the Teams communications support engineer role to those needing tier 2 (full access) support abilities to per-user call analytics.

   Reference: https://docs.microsoft.com/en-us/microsoftteams/use-call-analytics-to-troubleshoot-poor-call-quality

7. A. Create a call queue.

   Explanation: Call queues can ring any available user in the queue, or all users simultaneously depending on the configuration.

   Reference: https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue

8. B. Create an auto attendant.

   Explanation: Auto attendants can be configured to provide choices to callers and route calls based on callers' responses.

   Reference: https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-auto-attendant

9. B. Channel meeting

   Explanation: Channel meetings automatically invite all team members, and discussions and/or recordings are saved to the channel, making any shared resources or chats available to team members as well.

   Reference: https://docs.microsoft.com/en-us/MicrosoftTeams/tutorial-meetings-in-teams?tutorial-step=2

10. D. Messaging policy

    Explanation: Chat and channel messaging features, such as GIF usage, can be limited via messaging policies.

    Reference: https://docs.microsoft.com/en-us/microsoftteams/messaging-policies-in-teams

11. D. Teams settings

    Explanation: You can find the Teams settings under Org-wide settings in the Teams admin center. There is a section for files in which you can enable or disable certain cloud storage providers, such as Dropbox.

    Reference: https://docs.microsoft.com/en-us/microsoftteams/enable-features-office-365#files

12. A. App setup policy

    Explanation: App setup policies determine which apps appear in users' left-side navigation menus and in what order. They can be assigned to specific users and groups.

    Reference: https://docs.microsoft.com/en-us/MicrosoftTeams/teams-app-setup-policies

13. B and E. Purchase a calling plan for each user and assign the license to each along with a phone number.

    Explanation: A calling plan license and phone number will be required for each user in the voice pilot project.

    Reference: https://docs.microsoft.com/en-us/microsoftteams/set-up-calling-plans#step-2-buy-and-assign-licenses

14. B and C. Create an access review in the Azure Active Directory admin center and assign User1 a P2 license.

    Explanation: Any user performing an access review, User1 in this case, needs an Azure Active Directory Premium P2 license. Access reviews allow users to review group membership regularly and can be done by members themselves (if licensed appropriately) or by designated individuals (group owners or static chosen individuals).

    Reference: https://docs.microsoft.com/en-us/azure/active-directory/governance/access-reviews-overview

15. A. App permission policy

    Explanation: App permission policies control which apps (Microsoft, third-party, or custom) users are able to install. As with other policy types, you can assign these to specific individuals and groups. If a custom policy isn't assigned to a user, the global (org-wide default) policy will apply to them.

    Reference: https://docs.microsoft.com/en-us/microsoftteams/teams-app-permission-policies

16. D. Teams communications support specialist

    Explanation: Teams communications support specialist is the most appropriate role for the user. The Teams communications support engineer role would grant the user advanced troubleshooting tools. The Teams device administrator role would allow the user to manage devices configured for use in Teams, and the Teams service administrator role grants access to all areas and features within the Teams admin center.

    Reference: https://docs.microsoft.com/en-us/microsoftteams/using-admin-roles

17. B. No

    Explanation: The Skype for Business with Teams collaboration mode will not provide the meeting scheduling option. You should set the coexistence mode to Skype for Business with Teams collaboration and meetings.

    Reference: https://docs.microsoft.com/en-us/microsoftteams/setting-your-coexistence-and-upgrade-settings

18. C. Create a new security group and add the required users to the group.

    Explanation: You need to create a new security group and add the required users. Then, you will use PowerShell to ensure that no one in your organization can create teams apart from members of this security group. Microsoft 365 groups, distribution groups, and dynamic distribution groups may not be used to configure these settings.

    Reference: https://docs.microsoft.com/en-us/microsoft-365/solutions/manage-creation-of-groups?view=o365-worldwide

19. B. No

    Explanation: Guest access settings control whether people outside of your organization can be invited into your teams and channels. They do not control the ability to communicate with external users. You should instead navigate to Org-wide settings | External access.

    Reference: https://docs.microsoft.com/en-us/microsoftteams/manage-external-access

20. B. 2

    Explanation: 2 is the correct answer as Microsoft Teams retention policies must be created in a separate retention policy. All other Microsoft 365 workloads may coexist in a single policy, but Teams must be separate.

    Reference: https://docs.microsoft.com/en-us/microsoftteams/retention-policies

21. C. The user who created the team is a global administrator.

    Explanation: Global administrators are exempt from group naming policies, as are user administrators and partner support (tiers 1 and 2).

    Reference: https://docs.microsoft.com/en-us/microsoft-365/solutions/groups-naming-policy?view=o365-worldwide#admin-override

22. A. Yes

    Explanation: An alert policy allows you to select an administrator who can be notified of the new team creation.

    Reference: https://docs.microsoft.com/en-us/microsoft-365/compliance/alert-policies?view=o365-worldwide

23. D. Reports reader

    Explanation: The reports reader will provide the required access.

    Reference: https://docs.microsoft.com/en-us/microsoftteams/teams-activity-reports

24. A. Yes

    Explanation: The global (org-wide default) meeting policy will apply to all Teams users by default until you explicitly assign specific users to another policy.

    Reference: https://docs.microsoft.com/en-us/microsoftteams/meeting-policies-in-teams

25. B. No

    Explanation: Teams can only be restored for a 30-day period after they have been deleted. This is known as a soft delete.

    Reference: https://docs.microsoft.com/en-us/microsoftteams/archive-or-delete-a-team#restore-a-deleted-team