Chapter 15: Mock Exam
This chapter consists of 25 exam questions that are designed to be as close as possible to the actual test. All of the questions are multiple-choice, and there may be more than one correct answer for each question; you will need to select all of them for each question in order to get the question correct. Some of the questions that follow will be in the form of a case study.
Case study (five questions)
You are the Teams administrator for an organization called Contoso. Here is your current situation:
Offices, group SIPs, and current coexistence modes
- Chicago
150 users
Uses Skype for Business Online only (SfBOnly)
- London
350 users
Uses Teams only (TeamsOnly)
- New York City
500 users
Uses Skype for Business Online for chats/calls and Teams for collaboration and meetings (SfBWithTeamsCollabAndMeetings)
Devices
All locations are using Windows 10 devices.
The Chicago and New York City locations use iOS mobile devices.
The London office uses Android devices.
Voice project
Contoso plans to assign all users in all locations new phone numbers, discarding their current on-premises solution and existing numbers, and use Microsoft 365's Phone System instead.
In addition to making sure each user will have their own number, each geographic location will need a number assigned to a resource account to be used with an auto attendant to assist in call routing.
There are two help desks: one based in New York for both US locations and one for the UK. Each help desk will also need a unique number to be used with a call queue.
Policies and settings
All policies are the Global (Org-wide default) option. Settings and policies that have been customized are listed and configured as follows:
Messaging policy
Figure 15.1 – A messaging policy configuration in the Microsoft Teams admin center
Meeting settings
Figure 15.2 – Participants section of Meeting settings
Case study questions
- You need to set the Microsoft Teams upgrade policy for your Chicago users so that they only use Skype for chats/calls/meetings but will use Teams for collaboration (channels). You have a CSV of the Chicago users you'll be importing. Which two values would complete the following PowerShell script and grant all users in the CSV the correct upgrade policy?
import-csv ChicagoUsers.csv{___________________ -PolicyName ________________ -Identity $_.upn}
a. Grant-CsTeamsUpgradePolicy, SfBWithTeamsCollabAndMeetings
b. Grant-CsTeamsUpgradePolicy, SfBWithTeamsCollab
c. Set-CsTeamsUpgradePolicy, SfBOnly
d. Set-CsTeamsUpgradePolicy, UpgradeToTeams
- You've been asked if users from other companies will be able to join meetings created and sent from your organization. Based on the provided information in the case study, how should you respond?
a. Yes, users from other companies are able to join our meetings.
b. No, users from other companies are restricted from joining our meetings.
- How many phone numbers and licenses (at a minimum) will you need to complete the voice project?
a. 1 calling plan license, 5 Phone System – Virtual User licenses, 1,000 phone numbers
b. 1,000 calling plan licenses, 5 Phone System – Virtual User licenses, 1,005 phone numbers
c. 1,000 calling plan license, 5 Phone System – Virtual User licenses, 1,000 phone numbers
d. 1,005 calling plan licenses, 5 Phone System – Virtual User licenses, 1,005 phone numbers
- You need to ensure that Microsoft Teams is deployed to all Windows devices in the London office. What is the best way to achieve this?
a. Go to the Teams admin center, choose the option to download the Teams app in the background for Skype for Business users, and set it to Off.
b. Go to the Teams admin center and under Org-wide settings | Teams upgrade, choose the option to download the Teams app in the background for Skype for Business users and set it to On.
c. Create an App setup policy in the Teams admin center.
d. Use Set-CSTeamsAppSetupPolicy in PowerShell.
- The New York office would like to start using Teams Rooms devices. In order to simplify the configuration of the new Teams Rooms devices, you plan to set up a configuration profile for Teams Rooms devices in the Teams admin center. Does this meet the goal?
a. Yes
b. No
Multiple-choice questions (20 questions)
- What can you use to investigate call quality issues?
a. Network Planner
b. Teams client debug logs
c. Teams usage reports
d. Call Analytics Dashboard
- As a Teams admin for your organization, you've been asked to create a hotline that would reach any available help desk associate. How can this be accomplished?
a. Create a call queue.
b. Create an auto attendant.
c. Create a resource account.
d. Create a conference bridge.
- As a Teams admin for your organization, you've been asked to help automate some of the work done by the organization's phone operator to reduce their call volume and wait times. You'll need to give callers the ability to press a number corresponding to their request type to make sure they're routed to the right individual or call queue. They should still have the option to speak to the operator if they wish. What should you create to accomplish this?
a. A call queue
b. An auto attendant
c. A call park policy
d. A conference bridge
- You want to create a regular, monthly meeting where every member of a team is invited to share best practices and ideas related to your shared goals. What type of meeting should you create?
a. Private meeting
b. Channel meeting
c. Outlook meeting
d. Live event
- You want to restrict users from using GIFs in chats and conversations. What should you create?
a. Calling policy
b. Teams policy
c. Meeting policy
d. Messaging policy
- Users have been primarily using Dropbox instead of M365 solutions such as OneDrive or SharePoint for their teams' file tabs. You need to modify Microsoft Teams as an administrator to disable third-party storage solution providers including Dropbox to encourage M365 usage. What should you configure to accomplish this?
a. App permission policy
b. Teams policy
c. App setup policy
d. Teams settings
- You need to pin a custom app to the left navigation menu for all HR members, but not for any other users in the organization. How can you accomplish this from the Teams admin center?
a. App setup policy
b. Teams policy
c. App permission policy
d. Messaging policy
- Your organization wants to use Microsoft 365 for a voice pilot project and you're the Teams administrator. What two actions should you perform?
a. Deploy a Session Border Controller (SBC).
b. Purchase a calling plan for each user.
c. Purchase a calling plan for the organization.
d. Create a dial plan for the organization.
e. Assign an additional license and phone number for each user.
f. Purchase a third-party encoder.
- Your organization uses Microsoft Teams and has a group named SharePoint Champions. You need to remove inactive users from SharePoint Champions by having the group owner (User1) validate membership on a monthly basis. What two things do you need to accomplish this?
a. Assign User1 an Azure Active Directory Premium P1 license.
b. Assign User1 and Azure Active Directory Premium P2 license.
c. Create an access review in the Azure Active Directory admin center.
d. Create a usage report in the Microsoft Teams admin center.
e. Create an eDiscovery case in the Security & Compliance admin center.
- You've been asked to limit which apps sales department users can install in Teams. You'll need to block all third-party and custom apps and only allow a handful of Microsoft apps. The solution should only affect users in the sales department. What should you configure to accomplish this?
a. App permission policy
b. App setup policy
c. Teams settings
d. Teams policies
- As a Teams administrator, you have been asked to grant permissions to a user so they may troubleshoot communications issues using basic tools. Which administrative role should you assign to the user (applying the principle of least privilege)?
a. Teams Service Administrator
b. Teams Communications Support Engineer
c. Teams Device Administrator
d. Teams Communications Support Specialist
- You have been asked to enable the users in your organization to use Skype for Business to receive chats and calls but use Microsoft Teams for group collaboration and meeting scheduling. From the Microsoft Teams admin center, you navigate to Org-wide settings | Teams upgrade and set Coexistence mode to Skype for Business with Teams collaboration. Does this meet the goal?
a. Yes.
b. No.
- You have been asked to ensure that only a designated set of users in your organization have the permissions to create teams within Microsoft Teams. What is the first step you need to take to achieve this?
a. Create a Microsoft 365 group and add the required users to the group.
b. Create a new distribution group and add the required users as members.
c. Create a new security group and add the required users to the group.
d. Create a new dynamic distribution group and add the required users as members.
- You need to configure your Teams and Skype for Business users to be able to communicate with users outside of your organization. You go to the Teams admin center and navigate to Org-wide settings | Guest access and set the option for Allow guest access to Teams to On. Does this meet the goal?
a. Yes.
b. No.
- You have been asked to create retention policies for all workloads within your Microsoft 365 environment, including Teams. What is the minimum number of retention policies that you will need to create in the Microsoft Compliance center to achieve this?
a. 1
b. 2
c. 3
d. 4
- You have a group naming policy in place to ensure that when a team is created, a suffix is added to the team name. You note that some new teams that are being created are not created with the required suffix. What could be a possible reason for this?
a. The group naming policy is set up with a fixed string instead of a user attribute.
b. You have not added any custom blocked words to your group naming policy.
c. The user who created the team is a Global Administrator.
d. The user who created the team is a Teams Service Administrator.
- You have been asked to ensure that an administrator is notified whenever a new team is created. You create an alert policy in the Security & Compliance Center. Does this meet the goal?
a. Yes.
b. No.
- You need to assign a user the ability to view the Teams user activity report with the principle of least privilege applied. Which role should you assign to this user?
a. Teams Service Administrator
b. Teams Communications Support Specialist
c. Teams Communications Support Engineer
d. Reports reader
- You need to ensure that users in the London office do not have the ability to record Teams meetings. You create a new custom meeting policy with the setting of Allow cloud recording set to Off. You assign this policy to the London office users and leave the Chicago and New York City office users assigned to the Global (Org-wide default) meeting policy. Does this achieve the objective?
a. Yes.
b. No.
- A user deletes a team that she is an owner of. 2 months later, she asks you if the team can be restored. Is this possible?
a. Yes.
b. No.