A-3 format, problem-solving tools, 158
Ad valorem tax, 111
Affinity diagrams, 163
Aggregated forecasts, 56
Alibaba, 135
Alipay, 137
Assemble-to-order manufacturing, 67
Association of Southeast Asian Nations (ASEAN), 106–107
Availability, defined, 121
Baidu (search engine), 135
Beginning-of-life process, 47–50
inactive, obsolete, and surplus inventories, 50
new product introduction, 47
product rationalization, 48–49
simple SKU rationalization process, 49
SIOP process, 48
Bill of materials (BOM), 50, 67, 74, 147
Boss types, 1
Brazilian trade management, 111–115
Broker management, 107
Business continuity, 123–132, 150–151
disaster preparedness, 124
leadership, 124–125
supply chain security, 125–132
Business interruptions, 123
Business leader, role of, 125, 126
Business planning process, 35–42
impact of demand changes on supply, 38–39
maturity stages versus time, 42
production planning, 39–40
sales, inventory, and operations planning, 35–38
tools for, 145–146
Business resource reviews, 6
Business strategy deployment, 3–5
Capacity planning
basic data for, 66
definitions, 66
factors affecting, 65–66
Case study
Brazilian trade management, 111–115
cost management, 93–95
demand changes on supply, impact of, 38–39
German manufacturing and global customer, 148
production planning, 39–40
project Big Bowl, 99–102
raw material purchases, 149–150
St John Ambulance, 9–12
supplier development, 93–95
supply chain of vitamin, 25–31
Cash flow, 13, 21, 117, 118, 120
Cash management, 14
Cash on delivery (COD), 136, 137
Cause and effect diagram. See Fishbone chart
Check sheets, 163
China International Payment System (CIPS), 136–137
China’s e-commerce market, 134–135
Company values, principles, and strategy, 2–6
business resource reviews, 6
business strategy deployment, 3–5
goals and objectives, 5
human factor, 2–3
performance evaluations, 5–6
Consensus building, 59–60
Continuous flow processing, 85
Contracts, 107
Control charts, 162–163
Conveyance, 66
case study, 93–95
Credit cards, 136
Customer care/order management, 127
Customer costs, 45
Customs Laws, 103
Customs-Trade Partnership Against Terrorism (C-TPAT), 108, 128
Cybersecurity, 129–130
Cycle time, xx–xxi, 15, 29, 40
Data integrity, for MRP system accuracy, 147–148
Demand changes on supply, impact of, 38–39
Demand, defined, 55
Demand forecasting, 55, 58, 145
Demand planners, 48
Demand planning, 53–61
consensus building, 59–60
forecasting, 55–58
multidimensional metrics, 60–61
Demand profiles, 52
Deming Wheel, 155–157
Deming’s 14 Points on Quality Management, 81–82, 156–157
Disaster preparedness, 124
E-commerce, 133–138
in China, 134–135
defined, 133
EMEA, 134
emerging markets, 135–137
in United States, 133–134
Economic uncertainty, 53
Electronic payment processes, 136–137
EMEA, e-commerce, 134
Employee, 126–127
recruitment, 6–7
retention, 7–8
training, 7
End-of-life process, 50–51
Enterprise resource planning (ERP), 141, 144–148
customer service and care, 144–145
data integrity, 147–148
forecasting and business planning, tools for, 145–146
materials resource planning, 146–147
Executive SIOP, 77–78
Export Control Classification Number (ECCN), 106, 110
Export Control Laws, 103
Factory scheduling, 66
Finance’s role, in supply chain design, 14–17
balance sheet, 15
profit and loss statement, 17
Fishbone chart, 159
“5S,” for TPM, 120
The 5 Whys technique, 87, 154, 158–159
Flowchart, 159–160
Fool-proofing. See Poka-yoke
Force field analysis, 163
Forecasting, 55–58
benefits of, 56
components and methods of, 57
tools for, 145–146
Foreign Trade Zones (FTZs), 109–111
Free trade agreements (FTAs), 106–107
Freed-up cash, 14
GAC 26 Rule, 135
Gantt chart, 163
German manufacturing, and global customer, 148
Global exporters/importers, 106
Good manufacturing practice (GMP), 118–119
Great trade program, elements of, 105–111
automation tools, 108–111
broker management, 107
free trade agreements, 106–107
people, 105–106
process, 106–108
regulatory partnerships, 108
Harmonized Commodity Description and Coding System (HS code), 135
Histograms, 161–162
Human factor, 2–3
Importer Security Filing (ISF), 100
Inactive, obsolete, and surplus (IOS) inventories, 50
Income statement. See Profit and loss (P&L) statement
Insource versus outsource decision matrix, 22–23
Inspections, 117
International Society for Pharmaceutical Engineering (ISPE), 118
International trade, 103
in balance sheet, 15
types of, 71
Inventory-carrying cost, components, 16–17
Inventory Control and Recordkeeping System (ICRS), 110
Jidoka, 86–87
Just in Time (JIT) Production, 81, 83–84
Labor analysis by region/country, 23–24
defined, 8
Leading indicators, 59–60
Lean, 81–88
Logistics, 97–102
costs, 45
introduction to, 97–98
project Big Bowl, 99–102
providers, 128
quality, cost, and delivery, 98–99
three pillars of, 99
Long-term forecasts, 56
Make-to-order manufacturing, 67
Make-to-stock manufacturing, 67
Managing supplier relationships, 92–93
Manufacturer, 127
Manufacturing, 66–69
costs, 44
key role, 67
supply chain with, 68
types of, 67
Mapping, 21
Material planning, 66
Materials management, 69–70
Materials resource planning (MRP) system, 71, 73–76, 146–147
data integrity and, 147–148
Matrix diagrams, 163
Maturity stages versus time, 42
Milk-run pickups, 95
Mistake-proofing. See Poka-yoke
Mitigation, 53
Modeling, 22
Muir, Robert, 99
Multidimensional metrics, 60–61
Nakajima, Seiichi, 120
Network design, 99
New product introduction (NPI), 47, 52
and SIOP process, 48
On-the-job training, 7
“one-piece flow”, 85
Organizational effectiveness, 6–9
leadership, 8–9
recruitment, 6–7
retention, 7–8
training, 7
Organization’s values, 2–3
Outputs, defined, 55
Overall equipment effectiveness (OEE), elements of, 121–122
Pareto chart, 160–161
Pareto, Vilfredo, 160
People, process, and tools, 1–12
company values, principles, and strategy, 2–6
methodology based on, 35–38
organizational effectiveness, 6–9
overview of, 1
St John Ambulance, case study, 9–12
Performance, defined, 122
Performance evaluations, 5–6
Plan-do-check-act (PDCA) process, 155–157
Poka-yoke, 118
Portfolio management, 43–52
beginning-of-life process, 47–50
defined, 43
elements for, 51
end-of-life process, 50–51
product cost, 44–45
product review, 45–46
Prioritization matrices, 163
Problem-solving tools, 158–163
A-3 format, 158
control charts, 162–163
fishbone chart, 159
flowchart, 159–160
histograms, 161–162
Pareto chart, 160–161
run charts, 161
scatter diagrams, 162
Process flow diagram. See Flowchart
Process optimization, 99
Procurement costs, 45
Product development, costs involved in, 44–45
Product lifecycle management, 45–46
Product rationalization, 48–49
Production planning, 39–40
Productivity machine, building, 153–163
5 Whys technique, 158–159
plan-do-check-act process, 155–157
problem-solving tools, 158–163
team assembling, 157–158
Profit and loss (P&L) statement, xix, 17
Project Big Bowl, 99–102
Pull system, 85
versus push system, 71–73
Push versus pull system, 56, 71–73
Pyramid, trade, 104–105
Quality, 117–122
control, 117
defined, 122
good manufacturing practice, 118–119
manufacturing maintenance control, 120–121
overall equipment effectiveness, elements of, 121–122
Queue time, 66
Quote sheet, 90
Radar charts, 163
Raw material purchases, 149–150
Reconciliation, defined, 77
Recruitment, 6–7
Regression analysis, 59
Regulatory partnerships, 108, 128–129
Replenishment systems, 72
Retention, employee, 7–8
Right process for business, 18–20
Risk, 53, 124, 129, 130. See also Business interruptions
Route sheet, 66
Run charts, 161
Run time, 66
Sales, inventory, and operations planning (SIOP) process, 35–38
for business management, 41–42
and new product introduction, 48
Scatter diagrams, 162
Servant leadership, 8
Setup time, 66
Shareholder value, 13
Shipments process, logistics, 97
Short-term forecasts, 56
Simultaneous indicators, 60
Six Sigma, 11
case study, 93–95
cost management, 90–91
managing supplier relationships, 92–93
mission of, 90–92
sales and marketing costs, 92
Stage gate review process, 47
Statistical process control (SPC), 81
Stock-keeping units (SKU) rationalization process, 49
Supplier, 127
Supplier development, case study, 93–95
cash-to-cash cycle, 17
defined, xxii
description of, 17–18
designing right process for business, 18–20
elements, 19–20
finance’s role in, 14–17
introduction to, 13–14
with manufacturing, 68
technology and, 143–144
tool, selection of, 20–24
of vitamin, case study, 25–31
Supply chain security, 125–132
customer care/order management, 127
cybersecurity, 129–130
facilities, 127
logistics providers, 128
manufacturer/supplier, 127
regulatory partnerships, 128–129
sourcing, 127–128
Supply planning, 63–76
inventory, 70–71
manufacturing, 66–69
materials management, 69–70
materials resource planning, 73–76
push versus pull system, 71–73
Taobao, 137
Tax, 111
Team assembling, 157–158
Technology, and supply chain, 143–144
Tencent, 135
Tencent’s WeChat, 137
The Theory of Constraints, 69
360-degree evaluation process, 6
Tools, 141–151
business continuity, 150–151
enterprise resource planning, 144–148
German manufacturing and global customer, 148
insource versus outsource decision matrix, 22–23
labor analysis by region/country, 23–24
mapping, 21
mistakes, ultimate teacher, 141–143
modeling, 22
process automation, 108–111
raw material purchases, 149–150
technology and supply chain, 143–144
total acquisition cost model, 22
trade, administration of, 150
Total acquisition cost (TAC) model, 22, 91
Total Productive Maintenance (TPM) system, 120–121
Toyota Production System (TPS), 1, 81–88
fundamentals, 83–87
Jidoka, 86–87
Just in Time production, 83–84
Kaizen, 87
Kanban, 84–85
Takt Time, 86
visual control, 86
Trade, administration of, 150
Trade and compliance, 103–115
automation tools, 108–111
Brazilian trade management, case study, 111–115
great trade program, elements of, 105–111
trade pyramid, 104–105
Trade pyramid, 104–105
Training, employees, 7
Tree diagrams, 163
UnionPay, 137
United States e-commerce market, 133–134
Value stream mapping (VSM), 156
Vendor-managed inventory (VMI) system, 71, 73
Vietnam, e-commerce, 135–137
Visual control, 86
Year-over-year (YOY) versus P&L activities, 17
Zero defects, 117–118