Index
A
ACCC (Australian Competition & Consumer Commision), 145
access to enterprise software, 66
accountability for changes in legislation
IT vendors, 143-144
acquisitions, impact of recessions, 90-93
Adair, Johnny “Mad Dog”, 48
adding network capacity, 112-113
aging IT infrastructures, 49, 50
agriculture, 135
Amazon, 85
Aptium Oncoloty, 169
AT&T, frustrations, 102
audiences, IT governance, 153
auditing, third-party auditing, 73
Australian Competition & Consumer Commission (ACCC), 145
automation, skills drought, 9
automobiles
technology and, 21-23
Toyota. See Toyota
availability of processors, 61-62
B
back office, 81-83
Barnes & Noble, 85
Beijing, BlackBerrys, 53
Bell, Alexander Graham, 99
Bellaria, Phil, 101
Bibbo, Paul, 173
BlackBerrys, Beijing, 53
Blake, M. Brian, 156
BLS (Bureau of Labor Statistics), 123
Bogdanich, Walt, 165
BSSs (business support systems), 114
Bureau of Labor Statistics (BLS), 123
business, mismatches with technology, 68-69
business models, changing, 85-87
business processes, transparency in, 93-94
business support systems (BSSs), 114
C
Carter, Sandy, 152
Caruana, Dr., 184
Caruana, Dr. Salvatore M., 171
cash, 2
Cellular Telecommunications Industry Association (CTIA), 110
Center for Strategic and International Studies (CSIS), 51
centers of excellence (COEs), 149
certification, 159
Chabinsky, Steven R., 55
Chandrasekhar, K. M., 55
changing business models, 85-87
China, Google, 133
Chuba, Mike, 6
cloud computing
mobile technologies, 107-111
U.S. government, 127-130
COBOL (common business-oriented language), 5-8
COEs (centers of excellence), 149
Commerce Bank, 91
commertial trucking, data quality, 105
commitment, responsibilities of managers/executives in mitigating glitches, 158-159
company-wide IT councils, 73
Consumer Bill of Rights, 36
corporate culture
prioritizing IT governance, 151
software developers, 146
cost
justifying, 24
reducing through outsourcing, 62-66
cross-functional teams, 12
cross-training staff, 9
CSIS (Center for Strategic and International Studies), 51
CTIA (Cellular Telecommunications Industry Association), 110
curiosity among IT professionals, 66-67
customer satisfaction, mobile technologies, 101
Cybersecurity Act of 2009, 132
cyber security breaches in U.S., 40
FBI, 55
IT governance, 54
aging infrastructures, 49-50
introducing new technologies into legacy infrastructures, 50-51
MMOG (massively multiplayer online game), 48
preventing a digital Pearl Harbor, 51-54
protecting the power grid, 41-44
RBS WorldPay bank robberies, 45-46
D
data consumption, 103
data quality, commercial trucking, 105
de la Vega, Ralph, 102
demand for software developers, 142
Digital Divide, 119
documentation, 71
due diligence for enterprise software procurement, 23-26
E
economic growth engine, technology as, 78-81
e-government, 120-121
ROI (return on investment), 121-125
e-Government Fund, 125
e-governments
inconsistent approaches to IT infrastructures, 125-126
employee infrastructures, building, 44-45
energy costs, mainframes and back offices, 83
engaging government agencies, 159
enterprise software, 66-69
enterprise software procurement, due diligence for, 23-26
evaluating vendors, 25
evolving IT infrastructure, 60, 61
executives
mitigating glitches, 152
commitments and responsibilities, 158-159
IT governance, 153-156
supporting intersecting roles while avoiding duplication of, 156-158
visiting the shop floor, employee infrastructures, 45
F
Fagan, Michael, 185
FBI (Bederal Bureau of Investigation) cyber terrorism, 55
feedback, 158
Feldmeier, Dr. John J., 167
femtocell, 113
Focazio, Martin, 91
Freeman, Dr. Richard W., 177
front offices, 84
future of IT, success factors for, 94-95
future of IT governance, 160-162
G
Gavitt, Stephen M., 182
Genachowski, Julius, 110
glitches, 3
mitigating, 152
commitments and responsibilities, 158-159
IT governance, 153-156
supporting intersecting roles while avoiding duplication of effort, 156-158
reasons for, 4-5
loss of intellectual knowledge, 5-6
market consolidation, 10-12
technology, 13
Global IT Governance Council, 55-56
global IT repository, 136
globalization through the Internet, 84-87
global opportunities, economic growth engines, 80-81
global stimulus funds, 124
Golembe, Dr. Edward, 171
governance, ineffective, 122
government, 119-120
e-government, 120-121
ROI (return on investment), 121-125
role in future of IT, 131
Google, 132-133
Internet, 131-132
public safety, 134-135
role of, 136-137
government agencies, engaging, 159
governments
e-governments, inconsistent approaches to IT infrastructure, 125-126
stimulus funds, 124
U.S. government, 126
cloud computing, 127-130
open source technologies, 130-131
Web 2.0, 122
GPS (global positioning system), 105
Grealy, Elizabeth, 63
growth of Internet traffic, 13
H
hackers, 71
Hall, Dr. Eric J., 170
Hatch nuclear power plant, 42-44
Oregon Health Payment Plan, 34-35
radiation, 28-31
Health InterNetwork (HINARI), 135
high-speed packet access (HSPA), 112
history of IT industry, 81
front offices, 84
globalization through the Internet, 84-87
mainframes and back office, 81-83
Hollerith, Herman, 81
HSPA (high-speed packet access), 112-113
human intellect, technology and, 31-33
I
I-35 Mississippi River bridge collapse, 106
IBM, 81
ICS (industrial control system), 42
ICT (information and communication technology), 13, 125
impact of recessions, 87-88
Madoff, Bernie, 88-89
mergers and acquisitions, 90-93
transparency in business processes, 93-94
I.M.R.T. (Intensity Modulated Radiation Therapy), 170
income, U.S. software industry, 78
inconsistent approaches to IT infrastructures, 125, 126
industrial control system (ICS), 42
ineffective governance, 122
information and communication technology (ICT), 13, 125
infrastructure, sustaining, 111-115
intellectual knowledge, loss of, 5-6
Intensity Modulated Radiation Therapy (I.M.R.T.), 170
International Business Machines Corporation. See IBM
International Organization for Standardization (ISO), 144
International Telecommunication Union (ITU), 124
Internet
globalization through, 84-87
growth of traffic, 13
mobile technologies, 100-104
role of government, 131-132
Internet users, 47
inventory, IT asset inventory, 74
investing in people, 73
iPad, launch of, 101
ISO (International Organization for Standardization), 144
IT, history of IT industry, 81
front offices, 84
globalization through the Internet, 84-87
mainframes and back office, 81-83
IT asset inventory, 74
audiences, 153
cyber attacks, 54
developers and, 146-149
future of, 160-162
maximizing, 155-156
prioritizing, 151
responsibilities of managers/executives in mitigating glitches, 153-156
squandering, 156
transparency, 154-155
IT infrastructure, 48-49
aging infrastructures, 49-50
evolving, 60-61
introducing new technologies into legacy infrastructures, 50-51
IT myths, dispelling, 69-72
IT professionals, curiosity among, 66-67
ITU (International Telecommunication Union), 124
IT vendors, accountability for changes in legislation, 143-144
J
Jerome-Parks, Scott, 28, 165-175, 183-185
Jn-Charles, Alexandra, 30, 165
Jn-Charles, Rene, 175-178
justifying cost, 24
K
Kennedy, President John F., 36
Klein, Bill, 32
knowledge transfer, 8
Kundra, Vivek, 127
L
Lastrella, Chris, 18
legislation, IT vendors accountability for, 143-144
Leibovitz, John, 101
Leonard, Anne, 173
lessons learned from Toyota, 21
Lewis, Dr. Jim, 51
linear accelerators (Linac), 28-31
line-of-business (LOB), 151
litigation, overseeing organizations and social media, 144-146
LOB (line-of-business), 151
LoCurto, Chuck, 124
long-term evolution (LTE), 112
Lorence, Nancy, 175
loss of intellectual knowledge, 5-6
LTE (long-term evolution), 112-113
lying by omission, 33
Lyons, Dan, 103
M
mainframes, 81-83
Malik, Bill, 3
managers, mitigating glitches, 152
commitments and responsibilities, 158-159
IT governance, 153-156
supporting intersecting roles while avoiding duplication of, 156-158
Maptuit, 106
market consolidation, 10-12
Martin, Walter, 106
mash-ups, 123
maximizing IT governance, 155-156
McDonald, Kevin, 130
medical mistakes, New York, 180-182
Men’s Wearhouse, 11
mergers
impact of recessions, 90-93
successful mergers, 12
Mettler Jr., Dr. Fred A., 167
Mills, Steve, 61
MIPS, mainframes and back offices, 83
mismatches between technology and business, 68-69
mistakes, embracing, 148
mitigating glitches, responsibilities of managers and executives, 152
commitments and, 158-159
IT governance, 153-156
supporting intersecting, 156-158
MMOG (massively multiplayer online game), 46-48
mobile cloud, 109
mobile phones, sales of, 100
mobile technologies, 100
cloud computing, 107-111
Internet, 100-104
teleworkers, 104-106
monitoring radiotherapy, 168
Montefiore Medical Center, 182
Moore’s Law, 62
Motor Vehicle Safety Act of 2010, 20
Mr. Tux, 11
multileaf collimator, 180
Muszynski, Josh, 1-2
myths, dispelling IT myths, 69-72
N
Nelson, Jeff, 167
network capacity, adding, 112-113
New York, medical mistakes, 180-182
Noblis Health Innovation, 32
Northeast Blackout of 2003, 41
O
O’Connell, John, 182
Open Government Directive, 131
open source technology, U.S. government, 130-131
Operation Chokehold, 103
Oregon Health Payment Plan, 34-35
organizations
overseeing, 144-146
OSSs (operations support systems), 114
outsourcing, reduced costs, 62-66
overseeing organizations, 144-146
P
Parks, Mr., 185
Pearson, Dr. David, 172
pedal entrapment, Toyota, 18
peer-to-peer job exchanges, 45
people, investing in, 73
Philippon, Thomas, 90
phones, sales of, 100
Police National Computer, 49
Porter, Ms., 182
power grid, protecting, 41-44
preventing digital Pearl Harbor, 51-54
prioritizing IT governance, 151
processors, availability of, 61-62
protecting the power grid, 41-44
public safety, role of government, 134-135
Q
QA (quality assurance) processes, 147
quality, understanding where software goes awry, 149-150
R
radiation accidents, 180-182
radiation burns, 170
radiation poisoning, 165-175
Jerome-Parks, Scott, 183-185
radiation poisoning, Jn-Charles, Rene, 175-178
radiotherapy, monitoring, 168
raids, Walter Martin, 106
RBS WorldPay bank robberies, 45-46
recalls, Toyota, 20-21
recessions, impact of, 87-88
Madoff, Bernie, 88-89
mergers and acquisitions, 90-93
transparency in business processes, 93-94
recognition by senior management, 158
review processes, 149-150
roadmaps, 12
road warriors, 105
ROI, e-government, 121-125
role of government, 136-137
role of government in future of IT, 131
Google, 132-133
Internet, 131-132
public safety, 134-135
S
sales of mobile phones, 100
Saylor, Mark, 18
Schulsinger, Dr. Alan, 177
SEC (Securities and Exchange Commission), 88
security breaches, 72
shadowing, 44
skills, 68
COBOL, 6-7
computer science, 9-10
skills drought, 7-9
Skype, 113
social media, litigation, 144-146
Society for Worldwide Interbank Financial Telecommunication (SWIFT), 46
IT governance and, 146-149
quality, understanding where software goes awry, 149-150
rise of, 142-146
spectrum, cloud computing, 110-111
speed of transactions, 46
squandering IT governance, 156
staffing back offices, 83
stimulus funds, global, 124
Stony Brook University Medical Center, 181
St. Vincent’s Hospital, 165, 169, 179
subscription-based software model, 66
success, checklist for determining criteria for, 159-160
success factors for future of IT, 94-95
succession planning, 158
supporting intersecting
roles responsibilities of managers/executives in mitigating, 156-158
sustaining infrastructure, 111
adding network capacity, 112-113
structures to support the network, 114-115
SWIFT (Society for Worldwide Interbank Financial Telecommunication), 46
T
TDBank, 91
technology, 13
as economic growth engine, 78
global opportunities, 80-81
automobiles and, 21-23
human intellect and, 31-33
introducing new technologies into legacy infrastructures, 50-51
mismatches with business, 68-69
mobile. See mobile technologies
telephones, 99
teleworkers, mobile technologies, 104-106
testing, 147
third-party auditing, 73
Torgovnick, Dr. Josh, 185
Toyota, 17-19
implications from recalls, 20-21
lessons learned from, 21
U.S. government, 19-20
transparency, 154-155
in business processes, 93-94
trucking data quality, 105
Turek, Rick, 106
tuxedos, 11
U
UASI (Urban Area Security Initiative), 134
U.S., cyber security breaches, 40
U.S. government, 126
cloud computing, 127-130
open source technology, 130-131
technology, ROI (return on investment), 121-125
Toyota, 19-20
V
Valenza-Gorman, Barbara, 181
Varian Medical Systems, 29
vendors, evaluating, 25
Visa Debit Processing Services, 2
voice over IP (VoIP), 113
VoIP (voice over IP), 113
W
Warriner III, Robert, 171
water, 135
Web 2.0, government, 122
Weir-Bryan, Ms., 179
Weiss, Joe, 42
WiFi, 112
wireless consumption, 110