Index

1. 31 day “zero to hero” talk to absolutely anyone plan
2.  
3. actions
   1. see also decision-making; 31 day “zero to hero” talk to absolutely anyone plan
   2. capturing their imagination
   3. ‘close point’
   4. ‘double bind’ sales practices
   5. follow-up requests
   6. going for it
   7. good expectations
   8. ‘I just need to think about it’ responses
   9. knowing/doing contrasts
   10. motivation
   11. narrow choices
   12. objections
   13. rejection fears
   14. Stage 4 – get them to take action
   15. steps
   16. talking as if it is going to happen
4. answers
   1. see also questions
5. anxieties
   1. see also emotions; fears
6. appraisals
7. assistance opening statements
8. attention
9. auditory perspectives
   1. see also voice working
   2. information processing considerations
10.  
11. barriers
    1. see also fears; resistance; worries about what others might think
12. being understood
    1. see also understanding
13. belief system
14. beliefs
    1. see also understanding
    2. ‘I can’t’ statements
15. body language
    1. eye contact
    2. eyebrow-raising
    3. hand gestures
    4. nodding
    5. smiling
16. brain
    1. see also mental approach; mindset
    2. constantly ‘on’ status
    3. prehistoric part of the brain
    4. recoding benefits
17.  
18. challenging/impossible contrasts
19. childhood experiences
20. coercion
21. communication
    1. see also language; opening up conversations; words
22. confidence
23. connections
    1. see also engagement; understanding
24. consistency/variety balance, connections
25. constantly ‘on’ status, brain
26. ‘could I’ questions
27. critics/judges
28. curiosity
    1. see also stories
    2. leading their imagination
    3. Stage 2 – creating curiosity and interest
29. customer complaints, responses
30.  
31. daily development plan see 31 day “zero to hero” talk to absolutely anyone plan
32. decision-making
    1. see also actions
    2. ‘I won’t because’ statements
    3. limited availability/timescales
    4. motivation
    5. narrow choices
    6. objections
    7. steps
    8. talking as if it is going to happen
    9. value in the offer
    10. what is important to the other person
33. difficult conversations
    1. see also pitfalls
34. difficult work/business conversations
    1. appraisals
    2. badly done work
    3. broken promises
    4. critical comments
    5. delegation
    6. examples
    7. late payments, invoices
    8. lazy workers
    9. meetings
    10. missed deadlines
    11. price increases
    12. resistance
    13. rude/bossy team members
    14. sensitive subjects
35. disagreements, ‘and’/‘but’ responses
36. doing, knowing contrasts
37. dominant opening styles
38. easy-to-understand conversations
39. egos
40. emotions
    1. see also anxieties; fears; feelings; worries about what others might think
    2. mood of the recipient
41. empathy
    1. see also rapport
42. energy levels
43. engagement
    1. see also connections; rapport
    2. consistency/variety balance
    3. listening skills
    4. resistance
    5. starting point
    6. typical signs
44. enthusiasm
    1. see also actions
45. environments
    1. owning your environment
    2. physical space
    3. types
46. ‘Excuse me’ questions
47. expectations, outcomes
48. experiences
49.  
50. ‘fantastic’/‘brilliant’ synonym
51. fears
    1. see also anxieties; barriers; emotions; threats
    2. body awareness exercises
    3. critics/judges
    4. fight or flight
    5. future anxieties/fears
    6. holding you back
    7. humiliation fears
    8. letting go
    9. normal healthy levels
    10. panic cycles
    11. past anxieties/fears
    12. quantification needs
    13. reduction methods
    14. rejection fears
    15. relaxation
    16. responses
    17. Subjective Unit of distress (SUD)
52. feelings
    1. see also emotions
53. ‘for instance’ statements
54. friends, making friends
55.  
56. getting their attention, physical approach
57. goals
58. good enough connections
59.  
60. ‘Hi there’ questions
61. ‘how’ questions
62. How To Win Friends and Influence People (Carnegie)
63. how-to-approach skills
    1. see also mental approach; physical approach
64.  
65. ‘I am sorry. That’s a really sensitive subject right now’ statements
66. ‘I can’t’ statements
67. ‘I don’t need to think about that right now’ non-judgemental observational statement
68. ‘I will continue’ negative impact statements
69. ‘I won’t because’ statements
70. ‘I’d’ positive impact statements
71. ideas
72. ‘if’ questions
73. imagination
    1. capturing their imagination
    2. leading their imagination
74. importance factors
    1. consistency/variety balance
    2. decision-making
    3. what is important to the other person
75. ‘in motion’ interactions
76. information processing considerations
77. inner voice
78. interactions
    1. see also connections; curiosity; mental approach; outcomes; physical approach; starting conversations; understanding; 31 day “zero to hero” talk to absolutely anyone plan
    2. environments
    3. ‘in motion’ interactions
    4. Stage 1 – your outcome and starting a conversation
    5. Stage 2 – creating curiosity and interest
    6. Stage 3 – making a connection and being understood
    7. Stage 4 – get them to take action
    8. stages
79. intonation uses
80.  
81. journal-keeping benefits
82.  
83. kinaesthetic perspectives
    1. see also feelings
    2. information processing considerations
84.  
85. language
    1. see also communication; words
    2. key words
    3. meaning
86. learning curves
    1. see also practice
87. ‘let’ statements
88. listening skills
89.  
90. making connections
    1. see also connections
91. making friends
92. making your communication even better
93. marketing
94. meaning, language
95. meetings
96. mental approach
    1. see also mindset
    2. frames
    3. ‘friends’ frame adoption
    4. other person’s emotional state
    5. visualization benefits
97. mindset
    1. see also mental approach; perceptions
    2. shifts
98. misconceptions
    1. rejection fears
    2. worries about what others might think
99. mistakes
100. motivation
     1. see also actions; decision-making
101. mutual understanding
     1. see also understanding
102.  
103. negative attitudes
104. networking
     1. see also work/business
105. Neuro Linguistic Programming (NLP)
     1. fear reduction methods
     2. information processing considerations
     3. representational systems
106. neutral opening styles
107. NLP see Neuro Linguistic Programming
108.  
109. observational opening statements
110. observational skills
111. ‘Oh, no’ exclamations
112. ‘OK’ responses
113. opening statements
114. opening up conversations
     1. see also starting conversations
115. openness
116. opinion/advice opening statements
117. opportunities
118. other person’s emotional state
119. outcomes
     1. good expectations
     2. positive attitudes
     3. Stage 1 – your outcome and starting a conversation
     4. types
120. owning your environment
121.  
122. panic cycles
123. perceptions
     1. see also mindset; understanding
     2. fear reduction methods
     3. rejection fears
124. perseverative negative thinking
     1. see also fears
125. personal finance motivation example
126. physical approach
     1. getting their attention
     2. guidelines
     3. ideal position
     4. ‘in motion’ interactions
     5. lack of response
     6. opening styles
     7. pitfalls
127. physical space
128. pitfalls
     1. see also difficult conversations
     2. avoiding explaining too much
     3. bad responses
     4. ‘but’ responses
     5. common pitfalls
     6. hijacking conversations
     7. reactions/over-reactions
129. positive attitudes
     1. fear reduction methods
     2. habits
     3. ‘I’d’ positive impact statements
     4. motivation
     5. outcomes
     6. rejection fears
     7. visualization benefits
130. practice
     1. see also 31 day “zero to hero” talk to absolutely anyone plan
131. questions
     1. burning questions
     2. closed questions
     3. connections
     4. dealing with questions
     5. detailed answers
     6. eye contact
     7. interrogation contrasts
     8. open questions
     9. phrasing considerations
     10. show-offs
132.  
133. rapport
     1. see also empathy; engagement
134. relaxation
     1. body awareness exercises
135. representational systems, Neuro Linguistic Programming (NLP)
136. resistance
     1. see also barriers
137. resources
138.  
139. secondary communication
140. self-esteem
141. seminars
142. situational opening statements
143. skillsets
     1. see also how-to-approach skills; voice working; what-to-say skills
     2. fear reduction methods
     3. ‘speaking to strangers muscles’
144. spontaneity benefits
145. Stages of interactions see interactions
146. starting conversations
     1. see also opening up conversations; strangers
     2. business events
     3. the curse of getting started
     4. environments
     5. hesitation
     6. inner critic problems
     7. learning events
     8. mood of the recipient
     9. ‘now may be a good time’ to start a conversation signs
     10. ‘now may not be the best time’ to start a conversation signs
     11. over-analysis dangers
147. pauses
     1. random stranger in a public environment
     2. reasons
     3. risk assessments
     4. Stage 1 – your outcome and starting a conversation
     5. visualization benefits
     6. when/where considerations
     7. who considerations
148. stories
149. strangers
     1. see also starting conversations
150. ‘stuck state’ situations
151. Subjective Unit of distress (SUD)
152. submissive opening styles
153. success mindset
     1. see also mindset
154. SUD see Subjective Unit of distress
155.  
156. talking oneself out of doing things
     1. ‘thank you’ statements
157. ‘that’s interesting’ responses
158. ‘there it is’ non-judgemental observational statement
159. thoughts/feelings/action/results formula
160. threats
     1. see also fears
161. throwaway comments
162. tonality uses
     1. see also voice working
163.  
164. understanding
     1. see also beliefs; connections; mutual understanding; perceptions
165.  
166. values
167. variety issues, consistency/variety balance
168. visual perspectives, information processing considerations
169. voice working
     1. see also tonality uses
     2. intonation uses
     3. pitch
     4. technique
     5. volume levels
170.  
171. ‘warm up’ conversations
172. ‘what’ questions
173. what-to-say skills
174. ‘when’ questions
175. ‘why’ questions
176. words
     1. see also communication; language
     2. speed of talking
177. work/business
     1. see also difficult work/business conversations
     2. careers
     3. consistency/variety balance
     4. detailed answers to questions
     5. job interviews
     6. performance self-assessments
     7. projects
     8. promotions
     9. recognition and gratitude factors
178. worries about what others might think
     1. see also barriers
179. ‘wow’ statements
180.  
181. ‘you’d think’ statements