About the Author

Robert Wrightis a member of Cisco's Tools and Training team. Prior to that, he managed a team of Senior Customer Engineers responsible for providing dedicated, highly individualized technical support for some of the world's largest and fastest growing Internet service providers. He has also worked in Cisco's Critical Accounts group, in Cisco's Technical Assistance Center (TAC), and as a Systems Engineer for Cisco in the United Kingdom. Prior to joining Cisco, Robert worked for Texaco Ltd. in the United Kingdom. He worked in Texaco's LAN support group and supported the Cisco routers in the UK. He was also part of the team responsible for designing and installing Texaco's new data center in East London. He currently resides in San Jose, California, and enjoys riding his Icelandic horse, traveling with his wife, golfing, water skiing, snowboarding, and listening to his collection of Jimmy Buffett CDs.