The Impact

There is, however, an impact from the infrastructure group that hits applications development right where it counts — rolling out new production-quality systems. When deploying new systems there needs to be a process that ensures quality assurance (QA), that promotes and instills effective communication practices between applications development and production support. There needs to be a checklist to engage key personnel from the beginning. This same checklist needs to ensure adherence to disciplines (i.e., change control). There is such a process, which we refer to as the Client/Server Production Acceptance (CSPA). Please read Chapter 7 in our book Building the New Enterprise or Chapter 9 in our book Managing the New Enterprise.

The two groups need to work together when deploying new systems. applications development needs production support, and production support has a responsibility to service applications development.