References

Shortened URLs are numbered sequentially; the related long URLs are listed below for reference.

Chapter 1

01-01   https://new-ideo-com.s3.amazonaws.com/assets/files/pdfs/news/Informing_Our_Intuition.pdf

Chapter 2

02-01   https://www.jpattonassociates.com/emerging_best_agile_ux_practice/

02-02   https://www.nngroup.com/articles/no-validate-in-ux/

02-03   http://www.esomar.org/knowledge-and-standards/codes-and-guidelines.php

02-04   https://www.pnas.org/content/111/24/8788.full

02-05   https://uxdesign.cc/ethics-power-understanding-the-role-of-shame-in-ux-research-dafc08bd1d66

Chapter 3

03-01   https://articles.uie.com/usability_testing_three_steps/

03-02   http://pewinternet.org

Chapter 4

04-01   https://library.gv.com/tagged/design

04-02   https://library.gv.com/field-guide-to-ux-research-for-startups-8569114c27fb

04-03   https://books.google.com/books/about/Strategic_Management.html?id=NpmA_qEiOpkC%20

04-04   http://www.uxmatters.com/mt/archives/2007/09/conducting-successful-interviews-with-project-stakeholders.php

04-05   http://www.ftrain.com/wwic.html

Chapter 5

05-01   https://www.itu.int/en/ITU-D/Statistics/Pages/publications/misr2018.aspx

05-02   http://www.helsinkidesignlab.org/pages/ethnography-fieldguide.html

05-03   http://www.inc.com/magazine/20040401/25cook.html

05-04   http://archives.newyorker.com/?i=2000-10-16#folio=CV1

Chapter 6

06-01   http://www.sri.com/sites/default/files/brochures/dec-05.pdf

Chapter 7

07-01   http://www.fastcompany.com/1784823/bill-nguyen-boy-bubble

07-02   http://www.nngroup.com/articles/how-to-conduct-a-heuristic-evaluation/

07-03   http://www.nngroup.com/articles/ten-usability-heuristics/

07-04   https://www.nngroup.com/articles/usability-101-introduction-to-usability/

07-05   https://www.nngroup.com/articles/usability-test-checklist/

07-06   https://speakerdeck.com/beparticular/usability-testing-on-mobile-devices?slide=18

Chapter 8

08-01   http://random-name-generator.info/

08-02   http://rosenfeldmedia.com/books/mental-models/

Chapter 9

09-01   https://www.wsj.com/articles/the-power-of-thick-data-1395443491

09-02   https://www.pewresearch.org/methods/2019/02/27/growing-and-improving-pew-research-centers-american-trends-panel

09-03   https://www.pewinternet.org/2019/01/16/facebook-algorithms-and-personal-data/

09-04   https://legacy.voteview.com/pdf/Likert_1932.pdf

09-05   https://blog.usejournal.com/net-promoter-score-considered-harmful-and-what-ux-professionals-can-do-about-it-fe7a132f4430

09-06   https://hbr.org/2003/12/the-one-number-you-need-to-grow

09-07   https://www.nngroup.com/articles/qualitative-surveys/

Chapter 10

10-01   http://andrewchen.co/2008/06/04/5-steps-towards-building-a-metrics-driven-business/

Resources

11-01   http://www.helsinkidesignlab.org

11-02   http://www.designkit.org/resources/1

11-03   http://guidetouxr.com/

11-04   https://researchops.github.io/www//

11-05   https://servicedesigntoolkit.org

11-06   http://www.servicedesigntools.org/

11-07   http://remoteresear.ch/

11-08   http://www.userfocus.co.uk/articles/index.html

11-09   http://www.nngroup.com/articles/

11-10   https://vimeo.com/1269848

11-11   https://jnd.org/human-centered_design_considered_harmful/

11-12   http://www.aiga.org/ethnography-primer/

11-13   https://ethn.io

11-14   https://www.temi.com

11-15   https://www.rev.com

11-16   https://www.gomockingbird.com

11-17   https://creately.com

11-18   https://www.omnigroup.com/omnigraffle/