Index

A

action steps

for engagement, 143

for innovation, 142–143

for mindfulness, 140–141

for opportunity, 141

for X factors, 141–142

adversity

facing, 31–32

leveraging, 32–34

opportunity as flip side of, 32

agility, 107–108

Aguirre, Fernando

on character, 66–67

on engagement, 109–110

on innovation, 78–79, 87–88

motivational advice from, 136–137

Alexander the Great, 71–72

Allen, John

on engagement, 110–112

motivational advice from, 136

on resilience, 67–69

on X factor elements, 57–58

Altman, Donald

on mindfulness, 9–11

motivational advice from, 135–136

“The Wisdom of Perhaps” story, 1–2

altruism, 39

ambition

as element of character, 66–67

as X factor element, 63–64

Anbar Awakening, 67–69

“Apostle of Appreciation” (Elton), 25

appreciation, 127–128

ATLAS, 88–89

awareness

of body and mind, 11

focusing outward, 11–13

mindfulness as, 11

self, 7–8

situational, 14–15

B

Barrett, Dave

Miracle at Merion, 30

Beatty, Warren, 16

beliefs. See X factors

Berengo, Adriano, 92–93

“Big Science,” 88

Bion, Wilfred, 19

bosses, managing without, 123–125

Boyd, Drew

Inside the Box: A Proven System of Creativity for Breakthrough Results, 88

breath control, 10

Brown, Jerry, 15–17

C

Cain, Susan, 100–101

calmness, 18

Campbell Soup Company, 15, 32–34, 49

Capital One company, 108

Caro, Robert

The Passage of Power, 113–114

change. See innovation

character. See also X factors

Aguirre on, 66–67

ambition as element of, 66–67

and integrity, 66

integrity as element of, 66–67

mindful intentions, 22

Nelson on, 65

perseverance and determination merged with, 59

professionalism as element of, 66–67

resilience as element of, 66–67

resourcefulness as element of, 66–67

Chiquita Brands company, 109–110

Chrysler automaker, 80–82

Clark, Jennifer

Mondo Angnelli: Fiat, Chrysler, and the Power of a Dynasty, 81

commitment, 126–128

compassion, 62

competence, 61

competition, knowing your, 132

composure, 10

Conant, Doug

on leveraging adversity, 32–34

motivational advice from, 138

on situational awareness, 15

on X factor elements, 49–50

confidence

emerged from accomplishment, 70

external applications of, 70

instilled in others, 70

overconfidence, 71

quiet, 18

as sense of calm, 18

ConocoPhillips company, 18, 77–78

convictions, 59. See also X factors

courage

and morality, 69

in service of others, 69

Cowens, Tyler, 84

creativity

as element of innovation, 83

as X factor element, 60–61

criticism, 72

curiosity, 64–65

D

Daring to Care mission, 51

DaVita HealthCare Partners company, 108

De Pree, Max, 31

decisiveness, 111

déjà vu, 9

delegation, 10

dignity, 106

disruption, opportunity arisen from, 36–37

Dollywood, 104

E

eating right, 132

Economist, The, 83, 88, 92

ego, 71–73

Elton, Chester

“Apostle of Appreciation,” 25

on character, 66

on innovation, 85–86, 94

on mindfulness, 12–13

motivational advice from, 139–140

on opportunity, 25–26

emotions, as object of our attention, 9

empathy, 116

employees

compassionate, 62

interviewing, 67

performing out of fear, 85–86

treating as customers, 42

endurance, 111

engagement

action steps, 143

and agility, 107–108

Aguirre on, 109–110

Allen on, 110–112

as commitment, 126–128

fostering, 125–126

Grant on, 100

Haudan on, 106, 115–116, 126–127

humorous, 128

Kouzes on, 112–113

Lance on, 108–109

leadership directives, 129–130

listening and learning technique, 109–110

mindful, 115–116

one-to-one contact, 113

open-plan workplaces, 125–126

Parton on, 102–106

people united in purpose, 129

personal connections, 115–116

as persuasion, 113–115

philanthropy as tool of, 117

power of introverts, 100–101

as process of setting examples, 110–113

with purpose, 106–109

role of empathy, 116

rooted in values of the institution, 121–123

self management workplaces, 123–125

sense of optimism, 116–118

setting the foundation, 108–109

Sheridan on, 99–100

treating others with dignity, 106

with your presence, 119–120

entrepreneurship, 42–44

ethics and values, 22

exercise, 132

exploration, 65

ExxonMobil company, 108

F

failure to act, 16

fear, performing out of, 85–86

Fiat automaker, 80–82

Five Practices of Exemplary Leadership, 113

forgiveness, 103

G

Gap company, 108

Gardner, Howard, 61

Give and Take: A Revolutionary Approach to Success (Grant), 38

Given Imaging, 44

giving, 103

Goldenburg, Jacob

Inside the Box: A Proven System of Creativity for Breakthrough Results, 88

golfers, as example of situational awareness, 14

Goodwin, Doris Kearns

Team of Rivals, 22

Google, 89–90

Gorbachev, Mikhail, 55

Gordon, Robert, 84

Gostick, Adrian, 25

Goulston, Mark

on mindfulness, 12, 19

“moon mission,” 19

motivational advice from, 139

on X factor elements, 50–51

Grant, Adam

on elements of opportunity, 39–42

on engagement, 100

Give and Take: A Revolutionary Approach to Success, 38

motivational advice from, 137

H

Hastings, Reed, 37

Haudan, Jim

on curiosity, 64–65

on engagement, 106, 115–116, 126–127

on innovation, 94–95

motivational advice from, 138–139

Hay Group survey, self-awareness study, 7

Heartfelt Leadership, 51

hidden opportunity, 44–45

Hogan, Ben, 28–31

honesty, 111

humility

knowing ones limitations, 72–73

and mindful intentions, 22

as sign of strength, 72–73

humor, 62–63, 128

I

identity, 21

innovation

action steps, 142–143

Aguirre on, 78–79, 87–88

asking questions and listening, 93–94

creativity as element of, 83

discipline of, 87–88

Elton on, 94

Haudan on, 94–95

Lance on, 77–78, 87, 95

leadership directives, 96–97

looking back to find ideas, 93

Marchionne on, 80–83

in new ways, 88–90

obstacles, 83–85

perceiving environmental change, 107

reinventing old things, 95

setting ground rules for, 85–87

Sheridan on, 90–91

systems approach to, 90–92

as work in progress, 96

Inside the Box: A Proven System of Creativity for Breakthrough Results (Boyd and Goldernburg), 88

integrity, 66–67

intelligence, 61

intention

and mindfulness, 23

statements, 22–23

interpersonal mindfulness, 12

introverts, 100–101

Invictus movie, 5

Isenberg, Daniel

on opportunity, 42–44

Worthless, Impossible, and Stupid, 42

J

Johnson, Lyndon, 113–115

Jones, Charles, 84

Joy, Inc.: How We Built a Workplace People Love (Sheridan), 126

K

Kapur, Vinod, 43

Keggfarms, 43

Kennedy, John F., 19, 69

knowledge, self, 8–11

Kouzes, Jim

on engagement, 112–113

The Leadership Challenge, 32

motivational advice from, 135

on opportunity, 26–27

on outward awareness, 11–12

self-awareness-building exercises, 11–12

L

Lance, Ryan

on curiosity, 64

on engagement, 108–109

on hidden opportunity, 44–45

on innovation, 77–78, 87, 95

on mindfulness, 18–19

motivational advice from, 133–134

on resilience, 58–59

SAM model, 108

laughter, 62–63

Lawler III, Edward

strategy+business article, 107

Lead with Purpose, 108

leadership

ability to change, 52

ability to envision a better future, 12

defining boundaries for self, 40

giving back aligned with organizational values and goals, 40

humor as attribute to, 63

letting others take credit, 41

listening skills, 40–41

“me-last” approach, 41

and mindfulness, 24

mindfulness as approach to, 21

and persuasion, 8

as public face of team or organization, 13

putting benefits before tasks, 41

self-awareness as attribute to, 7

sense of calm, 18

setting the right example, 110–113

situational awareness essential to, 17

thinking skills, 40–41

treating colleagues and customers, 42

Leadership Challenge, The (Kouzes), 32

Leadership Practices Inventory, 112

“lesson learned” sessions, 123

Lincoln, 18, 22

listening

with desire, 19

before leading, 15

with memory, 19

as point of leverage for conversation, 50

living, 103

Long Walk Home, A (Tebbutt), 20

loving, 103

Lutz, Bob, 43–44

M

Malloy, Ruth, 7–8

management. See leadership

Mandela, Nelson, 2–6

manipulation, 114–115

Marchionne, Sergio, 80–83

McDonald’s, example of opportunity, 34–35

McNary, William, 51

meditation, 133

“me-last” approach, 41

Menlo Innovations, 12, 90–91, 125–127

Meron, Gabi, 44

micromanaging, 8

mind and body, 20–21

mindfulness

action steps, 140–141

Altman on, 1–2, 9–11

breath control, 10

ethics and values, 22

focusing awareness outward, 11–13

as intentional process, 11

interpersonal, 12

leadership directives, 24

Mandela on, 2–6

as meta-awareness, 11

mindful future, 19

mindful intentions, 22–23

mindful leadership, 18–19

power to persevere concept, 20–21

preparedness for present and future, 23

and self-awareness, 7–8

and self-knowledge, 8–11

situational awareness, 14–15

state of, 15–17

as state of being, 8

Miracle at Merion (Barrett), 30

Mondo Angelli: Fiat, Chrysler, and the Power of a Dynast (Clark), 81

“moon mission” (Goulston), 19

Moorehead, Scott, 117–118

morality, 69

Morning Star Company, 123–125

motivation

advice from experts, 133–140

lack of, 6–7

and mindfulness, 13

as sense of service to others, 38

techniques, 131–133

Musk, Elon, 35–36

N

negativity, 9

Nelson, Horatio, 121

Nelson, Jeff, 65

Netflix company, 36–38

O

OneGoal program, 65

open-plan workplaces, 125–126

opportunity

action steps, 141

and altruism, 39

arisen from disruption, 36–37

case studies, 34–38

Elton on, 25–26

emerged from awareness and commitment, 45–46

entrepreneurship, 42–44

facing adversity, 31–32

hidden, 44–45

Hogan on, 28–31

keeping an open mind, 40

Kouzes on, 26–27

leadership directives, 47

learning from failed, 45

leveraging adversity, 32–34

making things happen, 34–38

and perseverance, 31

putting benefits before tasks, 41

seizing the moment, 31

and serendipitous events, 26–27

taking the next level, 38–42

thought starting questions, 40–41

optimism, 117–118

outward awareness, 11–13

overconfidence, 71

P

Parton, Dolly, 102–106

Passage of Power (Caro), 113–114

passion, 62

passivity, 8

patience

active process of, 9

applying mindfulness of composure, 10

maintaining composure, 10

passivity, 8

perceived as passivity, 8

and self-knowledge, 8

perseverance

and character, 59

and conviction, 59

and opportunity, 31

power to persevere, 20–21

personal connections, 115–116

persuasion

engagement as, 113–115

and leadership quality, 8

as tools bringing people together for common cause, 115

Pillcam technology, 44

Playing the Enemy, 5

power to preserve concept, 20–21

presence, 119–120

Procter & Gamble (P&G), 66–67, 78–79

productivity, obstacles to innovation, 83–84

professionalism, 66–67

purpose

engaging with, 106–108

Lead with Purpose, 108

service as divided of, 42

Q

quick judgments, 15

quiet confidence, 18

Quinn, Robert, 107

R

Reagan, Ronald, 55

references, 151–154

reflection

developing self-awareness, 7

motivation techniques, 133

resilience

Allen on, 67–69

as element of character, 66–67

on X factor elements, 58–59

resourcefulness, 66–67

Royal Navy, 121–123

Rugby World Cup of 1995, 5

Russell, Richard, 114–115

S

SAM model, 108

Schuckman, August, 17

Schwarzenegger, Arnold, 16

seizing the moment, 31

self management workplace, 123–125

self-awareness

developing reflection, 7

and humility, 73

and mindfulness, 7–8

self-knowledge, 8–11

serendipity, 28–31

service

as dividend of purpose, 42

showing in workplace, 40–41

spirit of giving back, 42

setting the right example, 110–113

Sheridan, Rich

on engagement, 99–100

on innovation, 85–87, 90–91

Joy, Inc.: How We Build a Workplace People Love, 126

on mindfulness, 12–13

motivational advice from, 134–135

shyness, 33

situational awareness, 14–15

SpaceX company, 36

SPIRIT acronym, 109

strategy, 106

strategy+business article (Williams, Worley, and Lawler III), 107

SWOT method, 15

systems approach to innovation, 90–92

T

TCC (The Cellular Connection), 117–118

Team of Rivals (Goodwin), 22

Tebbutt, Judith, 21

A Long Walk Home, 20

Teller, Eric “Astro,” 89

Tesla Motors company, 36

Thatcher, Margaret, 53–56

thinking skills, 40–41

Thompson, Don, 34–35

Toscanini, Arturo, 119

travel, 133

W

Williams, Thomas

strategy+business article, 107

“Wisdom of Perhaps, The” story (Altman), 1–2

Worley, Christopher

strategy+business article, 107

Worthless, Impossible, and Stupid (Isenberg), 42

X

X factors

action steps, 141–142

ambition attribute, 63–64

attributes, 59

character attribute, 65–67

character, convictions, and personal beliefs, 52

compassion attribute, 62

confidence attribute, 70–71

courage attribute, 69

creativity attribute, 60–61

curiosity attribute, 64–65

humor attribute, 62–63

improving on attributes of, 73

as integral to leadership, 56

intelligence attribute, 61

leadership directives, 74–75

resilience attribute, 58–59, 67–69

Y

yoga, 10