A
action steps
for engagement, 143
for opportunity, 141
adversity
opportunity as flip side of, 32
Aguirre, Fernando
motivational advice from, 136–137
Allen, John
motivational advice from, 136
Altman, Donald
motivational advice from, 135–136
“The Wisdom of Perhaps” story, 1–2
altruism, 39
ambition
as element of character, 66–67
“Apostle of Appreciation” (Elton), 25
awareness
of body and mind, 11
mindfulness as, 11
B
Barrett, Dave
Miracle at Merion, 30
Beatty, Warren, 16
beliefs. See X factors
“Big Science,” 88
Bion, Wilfred, 19
bosses, managing without, 123–125
Boyd, Drew
Inside the Box: A Proven System of Creativity for Breakthrough Results, 88
breath control, 10
C
calmness, 18
Campbell Soup Company, 15, 32–34, 49
Capital One company, 108
Caro, Robert
change. See innovation
character. See also X factors
and integrity, 66
integrity as element of, 66–67
mindful intentions, 22
Nelson on, 65
perseverance and determination merged with, 59
professionalism as element of, 66–67
resilience as element of, 66–67
resourcefulness as element of, 66–67
Chiquita Brands company, 109–110
Clark, Jennifer
Mondo Angnelli: Fiat, Chrysler, and the Power of a Dynasty, 81
compassion, 62
competence, 61
competition, knowing your, 132
composure, 10
Conant, Doug
on leveraging adversity, 32–34
motivational advice from, 138
on situational awareness, 15
confidence
emerged from accomplishment, 70
external applications of, 70
instilled in others, 70
overconfidence, 71
quiet, 18
as sense of calm, 18
ConocoPhillips company, 18, 77–78
convictions, 59. See also X factors
courage
and morality, 69
in service of others, 69
Cowens, Tyler, 84
creativity
as element of innovation, 83
criticism, 72
D
Daring to Care mission, 51
DaVita HealthCare Partners company, 108
De Pree, Max, 31
decisiveness, 111
déjà vu, 9
delegation, 10
dignity, 106
disruption, opportunity arisen from, 36–37
Dollywood, 104
E
eating right, 132
Elton, Chester
“Apostle of Appreciation,” 25
on character, 66
motivational advice from, 139–140
emotions, as object of our attention, 9
empathy, 116
employees
compassionate, 62
interviewing, 67
treating as customers, 42
endurance, 111
engagement
action steps, 143
Grant on, 100
Haudan on, 106, 115–116, 126–127
humorous, 128
leadership directives, 129–130
listening and learning technique, 109–110
one-to-one contact, 113
people united in purpose, 129
philanthropy as tool of, 117
as process of setting examples, 110–113
role of empathy, 116
rooted in values of the institution, 121–123
self management workplaces, 123–125
setting the foundation, 108–109
treating others with dignity, 106
ethics and values, 22
exercise, 132
exploration, 65
ExxonMobil company, 108
F
failure to act, 16
fear, performing out of, 85–86
Five Practices of Exemplary Leadership, 113
forgiveness, 103
G
Gap company, 108
Gardner, Howard, 61
Give and Take: A Revolutionary Approach to Success (Grant), 38
Given Imaging, 44
giving, 103
Goldenburg, Jacob
Inside the Box: A Proven System of Creativity for Breakthrough Results, 88
golfers, as example of situational awareness, 14
Goodwin, Doris Kearns
Team of Rivals, 22
Gorbachev, Mikhail, 55
Gordon, Robert, 84
Gostick, Adrian, 25
Goulston, Mark
“moon mission,” 19
motivational advice from, 139
Grant, Adam
on elements of opportunity, 39–42
on engagement, 100
Give and Take: A Revolutionary Approach to Success, 38
motivational advice from, 137
H
Hastings, Reed, 37
Haudan, Jim
on engagement, 106, 115–116, 126–127
motivational advice from, 138–139
Hay Group survey, self-awareness study, 7
Heartfelt Leadership, 51
honesty, 111
humility
knowing ones limitations, 72–73
and mindful intentions, 22
I
identity, 21
innovation
asking questions and listening, 93–94
creativity as element of, 83
Elton on, 94
looking back to find ideas, 93
perceiving environmental change, 107
reinventing old things, 95
setting ground rules for, 85–87
as work in progress, 96
Inside the Box: A Proven System of Creativity for Breakthrough Results (Boyd and Goldernburg), 88
intelligence, 61
intention
and mindfulness, 23
interpersonal mindfulness, 12
Invictus movie, 5
Isenberg, Daniel
Worthless, Impossible, and Stupid, 42
J
Jones, Charles, 84
Joy, Inc.: How We Built a Workplace People Love (Sheridan), 126
K
Kapur, Vinod, 43
Keggfarms, 43
Kouzes, Jim
The Leadership Challenge, 32
motivational advice from, 135
self-awareness-building exercises, 11–12
L
Lance, Ryan
on curiosity, 64
motivational advice from, 133–134
SAM model, 108
Lawler III, Edward
strategy+business article, 107
Lead with Purpose, 108
leadership
ability to change, 52
ability to envision a better future, 12
defining boundaries for self, 40
giving back aligned with organizational values and goals, 40
humor as attribute to, 63
letting others take credit, 41
“me-last” approach, 41
and mindfulness, 24
mindfulness as approach to, 21
and persuasion, 8
as public face of team or organization, 13
putting benefits before tasks, 41
self-awareness as attribute to, 7
sense of calm, 18
setting the right example, 110–113
situational awareness essential to, 17
treating colleagues and customers, 42
Leadership Challenge, The (Kouzes), 32
Leadership Practices Inventory, 112
“lesson learned” sessions, 123
listening
with desire, 19
before leading, 15
with memory, 19
as point of leverage for conversation, 50
living, 103
Long Walk Home, A (Tebbutt), 20
loving, 103
M
management. See leadership
McDonald’s, example of opportunity, 34–35
McNary, William, 51
meditation, 133
“me-last” approach, 41
Menlo Innovations, 12, 90–91, 125–127
Meron, Gabi, 44
micromanaging, 8
mindfulness
breath control, 10
ethics and values, 22
focusing awareness outward, 11–13
as intentional process, 11
interpersonal, 12
leadership directives, 24
as meta-awareness, 11
mindful future, 19
power to persevere concept, 20–21
preparedness for present and future, 23
as state of being, 8
Miracle at Merion (Barrett), 30
Mondo Angelli: Fiat, Chrysler, and the Power of a Dynast (Clark), 81
“moon mission” (Goulston), 19
morality, 69
motivation
and mindfulness, 13
as sense of service to others, 38
N
negativity, 9
Nelson, Horatio, 121
Nelson, Jeff, 65
O
OneGoal program, 65
opportunity
action steps, 141
and altruism, 39
emerged from awareness and commitment, 45–46
keeping an open mind, 40
leadership directives, 47
learning from failed, 45
and perseverance, 31
putting benefits before tasks, 41
seizing the moment, 31
and serendipitous events, 26–27
thought starting questions, 40–41
overconfidence, 71
P
Passage of Power (Caro), 113–114
passion, 62
passivity, 8
patience
active process of, 9
applying mindfulness of composure, 10
maintaining composure, 10
passivity, 8
perceived as passivity, 8
and self-knowledge, 8
perseverance
and character, 59
and conviction, 59
and opportunity, 31
persuasion
and leadership quality, 8
as tools bringing people together for common cause, 115
Pillcam technology, 44
Playing the Enemy, 5
power to preserve concept, 20–21
Procter & Gamble (P&G), 66–67, 78–79
productivity, obstacles to innovation, 83–84
purpose
Lead with Purpose, 108
service as divided of, 42
Q
quick judgments, 15
quiet confidence, 18
Quinn, Robert, 107
R
Reagan, Ronald, 55
reflection
developing self-awareness, 7
motivation techniques, 133
resilience
as element of character, 66–67
Rugby World Cup of 1995, 5
S
SAM model, 108
Schuckman, August, 17
Schwarzenegger, Arnold, 16
seizing the moment, 31
self management workplace, 123–125
self-awareness
developing reflection, 7
and humility, 73
service
as dividend of purpose, 42
spirit of giving back, 42
setting the right example, 110–113
Sheridan, Rich
Joy, Inc.: How We Build a Workplace People Love, 126
motivational advice from, 134–135
shyness, 33
SpaceX company, 36
SPIRIT acronym, 109
strategy, 106
strategy+business article (Williams, Worley, and Lawler III), 107
SWOT method, 15
systems approach to innovation, 90–92
T
TCC (The Cellular Connection), 117–118
Team of Rivals (Goodwin), 22
Tebbutt, Judith, 21
A Long Walk Home, 20
Teller, Eric “Astro,” 89
Tesla Motors company, 36
Toscanini, Arturo, 119
travel, 133
W
Williams, Thomas
strategy+business article, 107
“Wisdom of Perhaps, The” story (Altman), 1–2
Worley, Christopher
strategy+business article, 107
Worthless, Impossible, and Stupid (Isenberg), 42
X
X factors
attributes, 59
character, convictions, and personal beliefs, 52
compassion attribute, 62
courage attribute, 69
improving on attributes of, 73
as integral to leadership, 56
intelligence attribute, 61
resilience attribute, 58–59, 67–69
Y
yoga, 10
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