Contents
Introduction
The Communication Playbook
Reacting 101
Sounds Basic, but It’s Everything
The Interpersonal Battlefield
Navigating the Awkward, the Unexpected, the Downright Bizarre
The Betta Fish
Lessons from the Workplace Fish Tank
The Matt Lauer Effect
Intelligent Courage
Survival Speak
Talking Your Way Through the Daily Minefield
More Than a Pickup Artist
Connect and Keep Up with Anyone and Everyone
Talk to the Voices in Your Head
Communicate with Yourself First, in Order to Communicate with Others
Optics
What’s on the Outside Matters More Than You Think
Fail Your Way Forward
Sometimes It Takes One Step Back to Bound Light-Years Forward
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