- Copyright
- About the Author
- Preface
- Acknowledgments
- Features
- 1. Introducing Management
- 1.1. Learning From Others, Smart People Create Their Own Futures
- 1.2. Learning About Yourself, Self-Awareness
- 1.3. WORKING TODAY
- 1.4. ORGANIZATIONS IN THE NEW WORKPLACE
- 1.5. MANAGERS IN THE NEW WORKPLACE
- 1.6. THE MANAGEMENT PROCESS
- 1.7. LEARNING HOW TO MANAGE
- 1.8. Management Learning Review
- 1.9. Management Skills and Competencies
- 2. Management Learning Past to Present
- 2.1. Learning From Others, There Are Many Pathways to Goal Achievement
- 2.2. Learning About Yourself, Learning Style
- 2.3. CLASSICAL MANAGEMENT APPROACHES
- 2.4. BEHAVIORAL MANAGEMENT APPROACHES
- 2.5. MODERN MANAGEMENT FOUNDATIONS
- 2.6. Management Learning Review
- 2.7. Management Skills and Competencies
- 3. Ethics and Social Responsibility
- 3.1. Learning From Others, Everyone Gains When Our Planet Is a Priority
- 3.2. Learning About Yourself, Individual Character
- 3.3. WHAT IS ETHICAL BEHAVIOR?
- 3.4. ETHICS IN THE WORKPLACE
- 3.5. MAINTAINING HIGH ETHICAL STANDARDS
- 3.6. SOCIAL RESPONSIBILITY AND CORPORATE GOVERNANCE
- 3.7. Management Learning Review
- 3.8. Management Skills and Competencies
- 4. Environment, Sustainability, and Innovation
- 4.1. Learning From Others, A Keen Eye Will Spot Lots of Opportunities
- 4.2. Learning About Yourself, Risk Taking
- 4.3. ENVIRONMENTS OF ORGANIZATIONS
- 4.4. ORGANIZATION–ENVIRONMENT RELATIONSHIPS
- 4.5. ENVIRONMENT AND SUSTAINABILITY
- 4.6. ENVIRONMENT AND INNOVATION
- 4.7. Management Learning Review
- 4.8. Management Skills and Competencies
- 5. Global Management and Cultural Diversity
- 5.1. Learning From Others, With Globalization, Businesses Are World Travelers
- 5.2. Learning About Yourself, Cultural Awareness
- 5.3. MANAGEMENT AND GLOBALIZATION
- 5.4. GLOBAL BUSINESSES
- 5.5. CULTURE AND GLOBAL DIVERSITY
- 5.6. GLOBAL MANAGEMENT LEARNING
- 5.7. Management Learning Review
- 5.8. Management Skills and Competencies
- 6. Entrepreneurship and New Ventures
- 7. Information and Decision Making
- 7.1. Learning From Others, Decisions Turn Potential into Achievement
- 7.2. Learning About Yourself, Self-Confidence
- 7.3. INFORMATION, TECHNOLOGY, AND MANAGEMENT
- 7.4. INFORMATION AND MANAGERIAL DECISIONS
- 7.5. THE DECISION-MAKING PROCESS
- 7.6. ISSUES IN MANAGERIAL DECISION MAKING
- 7.7. Management Learning Review
- 7.8. Management Skills and Competencies
- 8. Planning Processes and Techniques
- 8.1. Learning From Others, Think Now and Embrace the Future
- 8.2. Learning About Yourself, Time Management
- 8.3. WHY AND HOW MANAGERS PLAN
- 8.4. TYPES OF PLANS USED BY MANAGERS
- 8.5. PLANNING TOOLS AND TECHNIQUES
- 8.6. IMPLEMENTING PLANS TO ACHIEVE RESULTS
- 8.7. Management Learning Review
- 8.8. Management Skills and Competencies
- 9. Strategy and Strategic Management
- 9.1. Learning From Others, Get and Stay Ahead With Strategy
- 9.2. Learning About Yourself, Critical Thinking
- 9.3. STRATEGIC MANAGEMENT
- 9.4. ESSENTIALS OF STRATEGIC ANALYSIS
- 9.5. CORPORATE-LEVEL STRATEGY FORMULATION
- 9.6. BUSINESS-LEVEL STRATEGY FORMULATION
- 9.7. STRATEGY IMPLEMENTATION
- 9.8. Management Learning Review
- 9.9. Management Skills and Competencies
- 10. Organization Structures and Design
- 10.1. Learning From Others, It's All About How You Put The Pieces Together
- 10.2. Learning About Yourself, Empowerment
- 10.3. ORGANIZING AS A MANAGEMENT FUNCTION
- 10.4. TRADITIONAL ORGANIZATION STRUCTURES
- 10.5. HORIZONTAL ORGANIZATION STRUCTURES
- 10.6. ORGANIZATIONAL DESIGNS
- 10.7. Management Learning Review
- 10.8. Management Skills and Competencies
- 11. Organization Culture and Change
- 11.1. Learning From Others, New Thinking Thrives in the Right Culture
- 11.2. Learning About Yourself, Tolerance for Ambiguity
- 11.3. ORGANIZATIONAL CULTURES
- 11.4. MULTICULTURAL ORGANIZATIONS
- 11.5. ORGANIZATIONAL CHANGE
- 11.6. Management Learning Review
- 11.7. Management Skills and Competencies
- 12. Human Resource Management
- 12.1. Learning From Others, Great Employers Respect Diversity and Value People
- 12.2. Learning About Yourself, Professionalism
- 12.3. HUMAN RESOURCE MANAGEMENT
- 12.4. ATTRACTING A QUALITY WORKFORCE
- 12.5. DEVELOPING A QUALITY WORKFORCE
- 12.6. MAINTAINING A QUALITY WORKFORCE
- 12.7. Management Learning Review
- 12.8. Management Skills and Competencies
- 13. Leading and Leadership Development
- 13.1. Learning From Others, Leaders Provide the Roadmaps
- 13.2. Learning About Yourself, Integrity
- 13.3. THE NATURE OF LEADERSHIP
- 13.4. LEADERSHIP TRAITS AND BEHAVIORS
- 13.5. CONTINGENCY APPROACHES TO LEADERSHIP
- 13.6. HERSEY-BLANCHARD SITUATIONAL LEADERSHIP MODEL
- 13.7. PERSONAL LEADERSHIP DEVELOPMENT
- 13.8. Management Learning Review
- 13.9. Management Skills and Competencies
- 14. Individual Behavior
- 14.1. Learning From Others: There Are Personalities Behind Those Faces
- 14.2. Learning About Yourself: Ambition
- 14.3. PERCEPTION
- 14.4. PERSONALITY
- 14.5. ATTITUDES
- 14.6. EMOTIONS, MOODS, AND STRESS
- 14.7. Management Learning Review
- 14.8. Management Skills and Competencies
- 15. Motivation Theory and Practice
- 15.1. Learning From Others: Make People Your Top Priority
- 15.2. Learning About Yourself: Engagement
- 15.3. INDIVIDUAL NEEDS AND MOTIVATION
- 15.4. PROCESS THEORIES OF MOTIVATION
- 15.5. REINFORCEMENT THEORY
- 15.6. MOTIVATION AND JOB DESIGN
- 15.7. Management Learning Review
- 15.8. Management Skills and Competencies
- 16. Teams and Teamwork
- 16.1. Learning From Others: The Beauty Is in the Teamwork
- 16.2. Learning About Yourself: Team Contributions
- 16.3. TEAMS IN ORGANIZATIONS
- 16.4. TRENDS IN THE USE OF TEAMS
- 16.5. HOW TEAMS WORK
- 16.6. DECISION MAKING IN TEAMS
- 16.7. Management Learning Review
- 16.8. Management Skills and Competencies
- 17. Communication and Collaboration
- 17.1. Learning From Others: Impact Begins with Communication and Collaboration
- 17.2. Learning About Yourself: Communication and Networking
- 17.3. THE COMMUNICATION PROCESS
- 17.4. IMPROVING COLLABORATION THROUGH COMMUNICATION
- 17.5. MANAGING CONFLICT
- 17.6. MANAGING NEGOTIATION
- 17.7. Management Learning Review
- 17.8. Management Skills and Competencies
- 18. Control Processes and Systems
- 19. Operations and Services Management
- 19.1. Learning From Others, Speed and Flexibility Rule Global Competition
- 19.2. Learning About Yourself, Strength and Energy
- 19.3. OPERATIONS MANAGEMENT ESSENTIALS
- 19.4. VALUE CHAIN MANAGEMENT
- 19.5. SERVICE AND PRODUCT QUALITY
- 19.6. WORK PROCESSES
- 19.7. Management Learning Review
- 19.8. Management Skills and Competencies
- Management Cases for Critical Thinking
- I. Part I Chapter Cases
- II. Part II Greensburg, Kansas, Running Video Case
- Case Endnotes
- Part II Case Ednotes
- Self-Test Answers
- Glossary
- Endnotes
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