Management 11e was initiated and completed with the support of my inspiring, talented, and dedicated development editor Susan McLaughlin, Acquisitions Editor Lise Johnson who never failed to support the project and the entire team through all of its ups and downs, and ever-helpful Assistant Editor Sarah Vernon. We have all benefitted from the further support of an expert Wiley team that includes George Hoffman (publisher), Madelyn Lesure (designer), Hilary Newman (photo research), Suzanne Ingrao (Ingrao Associates), Sandra Dumas (production), Amy Scholz (marketing), as well as the help of Teri Stratford (photos). As always, I have been fortunate during this revision to have worked with the support and encouragement of my wife Ann. She perseveres even when "the book" overwhelms many of life's opportunities. I am also grateful to be working in a college and university that values teaching most highly, and to have the special advantages of scholarly challenge and inspiration from my colleagues Lenie Holbrook and Will Lamb.

I thank the following colleagues whose help with this book at various stages of its life added to my understanding.

Carl Adams, University of Minnesota; Allen Amason, University of Georgia; Lydia Anderson, Fresno City College Hal Babson, Columbus State Community College; Marvin Bates, Benedictine University; Joy Benson, University of Wisconsin–Green Bay; Santanu Borah, University of Northern Alabama; Peggy Brewer, Eastern Kentucky University; Jim Buckenmyer, Southeast Missouri State University; Michael Buckley, University of Oklahoma–Norman; Barry Bunn, Valencia Community College; William Clark, Leeward Community College; Frederick Collett, Mercy College; Jeanie Diemer, Ivy Tech State College; Richard Eisenbeis, Colorado State University–Pueblo; Phyllis Flott, Tennessee State University; Dwight Frink, Mississippi State University; Shelly Gardner, Augustana College; Tommy Georgiades, DeVry University; Marvin Gordon, University of Illinois–Chicago; Fran Green, Pennsylvania State University–Brandywine; Joe Hanson, Des Moines Area Community College; Carol Harvey, Assumption College; Lenie Holbrook, Ohio University; Gary Insch, West Virginia University; Kathleen Jones, University of North Dakota; Marvin Karlins, University of South Florida; John Lipinski, University of Pittsburgh; Beverly Little, Western Carolina University; Kristie Loescher, University of Texas; James LoPresti, University of Colorado–Boulder; Kurt Martsolf, California State University–Hayward; Brian Maruffi, Fordham University; Brenda McAleer and Grace McLaughlin, University of California–Irvine; Donald Mosley, University of South Alabama; Behnam Nakhai, Millersville University of Pennsylvania; Robert Nale, Coastal Carolina University; John Overby, The University of Tennessee–Martin; Javier Pagan, University of Puerto Rio—Piedras; Diana Page, University of West Florida; Richard Pena, University of Texas–San Antonio; Wendy Pike, Benedictine University; Newman Pollack, Florida Atlantic University; Anthony Racka, Oakland Community College; Jenny Rink, Community College of Philadelphia; Joseph Santora, Essex County College; Rajib Sanyal, The College of New Jersey; Roy Shin, Indiana University; Shanthi Srinivas, California State Polytechnic University–Pomona; Howard Stanger, Canisius College; Jerry Stevens, Texas Tech University; William Stevens, Missouri Southern State College; Chuck Stubbart, Southern Illinois University; Harry Stucke, Long Island University; Thomas Thompson, University of Maryland; Judy Thompson, Briar Cliff University; Michael Troyer, University of Wisconsin–Green Bay; Jeffrey Ward, Edmonds Community College; Marta White, Georgia State University; James Whitney, Champlain College; Garland Wiggs, Radford University; Eric Wiklendt, University of Northern Iowa; Greg Yon, Florida State University; Yichuan Zhao, Dalian Maritime University