Copyright 2008 Harvard Business School Publishing Corporation
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Library of Congress Cataloging-in-Publication Data
Managing difficult interactions : expert solutions to everyday challenges. p. cm.—(Pocket mentor series)
Includes bibliographical references.
9781422172575
1. Conflict management. 2. Interpersonal confrontation. 3. Interpersonal conflict.
4. Interpersonal communication. 5. Interpersonal relations. I. Harvard Business School. Press.
HD42.M364 2008
658.4’053—dc22
2008022311
The paper used in this publication meets the requirements of the American National Standard for Permanence of Paper for Publications and Documents in Libraries and Archives Z39.48-1992.
3.129.11.20