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Dedication
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Dedication
by John L. Kmetz
Mapping Workflows and Managing Knowledge
Cover
Halftitle
Titlepage
Copyright
Dedication
Abstract
Contents
List of Figures
List of Tables
How to Use This Book
Introduction
Objectives of This Book
Chapter 1 Knowing What We Know
Chapter 2 Systems, Processes, Organizations, and Workflows
Chapter 3 Workflow Mapping Fundamentals
Chapter 4 WFMA Data Collection and Analysis
Chapter 5 WFMA and Knowledge Management
Chapter 6 WFMA and Dynamic Modeling
Appendix 1 A Brief Summary of the NAVAIR Study
Appendix 2 A Partial List of Process Mapping Software
Notes
References
About the Author
Index
Lastpage
Backcover
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Abstract
To my grandsons—Owen, Nicholas, and Carson
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