Appendix D
Additional Resources
If you’d like to learn more about Lean and Six Sigma in healthcare, we’ve included a list of additional resources you might find helpful.
Associations and Web Sites
Asia Pacific Quality Organization. www.apqo.org/
ASQ Six Sigma Forum. www.asq.org/sixsigma/
International Society of Six Sigma Professionals. www.isssp.com
ISixSigma Healthcare Portal. www.healthcare.isixsigma.com
QualityDigest. www.qualitydigest.com/sixsigma/
Six Sigma.US. www.6sigma.us/
Six Sigma Zone. www.sixsigmazone.com
Books
Area Activity Analysis—Aligning Work Activities and Measurements to Enhance Business Performance (CD-ROM). H. James Harrington, Glen D. Hoffherr, Robert P. Reid, Jr., McGraw-Hill, 1998.
Business Process Improvement. H. James Harrington, McGraw-Hill, 1991.
Change Management Excellence: The Art of Excelling in Change Management. H. James Harrington, Paton Press, 2006.
Design for Six Sigma for Green Belts and Champions: Applications for Service Operations—Foundations, Tools, DMADV, Cases, and Certification. Howard S. Gitlow, David M. Levine, Edward A. Popovich, Prentice Hall, 2006.
High Performance Benchmarking: 20 Steps to Success. H. James Harrington, McGraw-Hill, 1995.
Leading Six Sigma: A Step-by-Step Guide Based on Experience with GE and Other Six Sigma Companies. Ronald Snee, Roger Hoerl, FT Press, 2002.
Lean Six Sigma: Combining Six Sigma Quality with Lean Production Speed. Michael L. George, McGraw-Hill, 2002.
Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions. Michael L. George, McGraw-Hill, 2003.
Lean Thinking: Banish Waste and Create Wealth in Your Corporation, Revised and Updated. James Womack, Daniel Jones, Simon & Schuster, 1996.
Performance Improvement Methods: Fighting the War on Waste. H. James Harrington, Kenneth Lomax, McGraw-Hill, 1999.
Process Management Excellence: The Art of Excelling in Process Management. H. James Harrington, Paton Press, 2006.
Six Sigma Beyond the Factory Floor: Deployment Strategies for Financial Services, Health Care, and the Rest of the Real Economy. Ronald Snee, Roger Hoerl, Prentice Hall, 2004.
Six Sigma Business Scorecard, 2nd Edition. Praveen Gupta, McGraw-Hill, 2006.
Six Sigma for Green Belts and Champions: Foundations, DMAIC, Tools, Cases, and Certification. Howard S. Gitlow, David M. Levine, Prentice Hall, 2004.
The Six Sigma Handbook: The Complete Guide for Greenbelts, Blackbelts, and Managers at All Levels, Revised and Expanded Edition. Thomas Pyzdek, McGraw-Hill, 2003.
The Six Sigma Performance Handbook: A Statistical Guide to Optimizing Results. Praveen Gupta, McGraw-Hill, 2004.
The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance. Peter Pande, Robert Neuman, Roland Cavanaugh, McGraw-Hill, 2000.
Stat Free Six Sigma. Praveen Gupta, Arvin Sri, BookSurge, 2007.
Statistics for Six Sigma Green Belts with Minitab and JMP. David M. Levine, Prentice Hall, 2006.
What is Six Sigma? Peter Pande and Larry Holpp, McGraw-Hill, 2001.