User Communication Plan

The user communication plan (see Chapter 5) contains the plan for communicating effectively between the governance team and the end users.

• Vision and Scope
• Goals
  • To monitor the communication events completed.
  • To gain feedback on communication events.
  • To improve communication processes.
• Guiding Principles
  • These are the high-level framing decisions that describe the communication strategy to be used.
• Communication Strategies and Methods
  • Details the general responsibilities for carrying out the communication plan.
  • Describes the role of the governance team in crafting the messages to be delivered.
  • Describes the preferred communication channels to be used for delivering the message.
• Communication Stakeholders
  • Identifies each stakeholder by name, department, and role.
  • Describes the information needs of each stakeholder.
  • Identifies each stakeholder's preferred method of communication.
• Implementation Plan
  • Includes a high-level schedule of milestones to be achieved in implementing the plan.
  • Details the budget, material, and personnel resources available for carrying out the communication plan.
  • Describes the various tools used to create and deliver the messages to be conveyed.
• Communication Events (Action Plan)
  • Identifies each type of communication that needs to occur.
  • Details a specific set of goals and techniques to be used.
  • See “Communication Events” below.
• Evaluation Criteria
  • Describes measurable criteria used to determine the progress and effectiveness of the plan after implementation.