What Will You Learn in This Chapter?

• Why users sometimes resist using a new resource like SharePoint
• How to create a plan for driving adoption of the portal within the organization
• How to set goals for user adoption of a new portal
• Which high-level strategies have been shown to work well when introducing a new or dramatically upgraded portal experience to users
• How to create a formal communication plan for managing the interactions between the governance team, end users, and the staff that support the portal
• What types of communication strategies lend themselves to a SharePoint portal deployment
• How to create a training plan for creating the necessary skill sets within the organization
• How to identify training methods and content appropriate to different sets of users
• How to effectively deliver training to end users
• How to plan for supporting users in a production environment and collecting feedback for the governance team