In this chapter, we described the features that are used to manage users within Salesforce CRM.

We looked at how user information can be accessed, the mechanisms to manage user passwords, and the options to set the session security.

We were introduced to the concepts of record ownership, profiles, and sharing and discussed at a high level how these concepts are used to control the application and record permissions for users.

We discussed other features that help with the administration of users using features such as granting login access to administrators and enabling delegated user administration.

In the next chapter, we will look in detail at mechanisms to control access to data and the features that provide data management and record sharing.