Contents

Foreword by Michael C. Keith

Preface

1  The Selling Environment

What Is Selling?

What Have You Sold Todays

Are You Selling or Are You Marketing?

New Realities

Defining Sales

Selling Intangibles

The Case for Advertising

What Business Are We In?

The Story of Advertising

Pioneers of Persuasion

Brand Identity

Advertising and Electronic Media

Seeing Is Believing

Today’s Television Environment

Closing Arguments

The Electronic Media Environment

The New Landscape

Twenty-First Century Radio

Twenty-First Century Television

The Next Mass Medium?

Newspaper and Print

Product Life Cycles

Review Highlights and Discussion Points

Chapter Notes

Taking It Further

Additional Reading

2  The Sales Process

Who Should Sell?

Putting Customers First

Is It You?

What’s Expected of You

The Stages of Selling

Personal Marketing Plan

Goal-Setting

Time Management

Your System

Psychology

You and Selling

The Sales Cycle

The Perfect Customer

The Numbers Game

Step One—Prospecting

Newspaper

Radio

Cable

Television

Yellow Pages

Outdoor Displays

The Internet

Trade Publications

The Supermarket

Brochures and Flyers

Direct Mail

Government Offices

Handshakes and Referrals

Your Own Operation

Running Dry?

List Building

Cold Calling

Keeping Track

Using a Database

Step Two—Qualifying

Getting to the Right Person

Checking Resources

Can They Pay?

Saying It Again

Getting in the Door

The Telephone

Step Three—Needs Analysis

Psychology

Asking Questions

Listening Skills

Creating Solutions

Step Four—Presentation

Why They Buy

Your Attitude

Credibility

Sell the Benefits

Get to the Point

Presentation Tip

Give Your Nwnbers Impact

Use Questions

Let the Customer Say “No”

Keeping Your Prospect Involved

Powerful Words

Step Five—Answering Objections

Objections Versus Conditions

When the Customer Says “No”

Addressing Objections

Transactional Business

Rejecting Rejection

Step Six-Closing

If You Can’t Close, You Can’t Sell

What Is Closing?

The Master Closing Formula

Closing Techniques

Accptance Mode

After the Sale

The Commercial as Service

Writing Copy

You’re Still Not Finished

Step Seven—Relationship Management

Ask the Customer

Relationship-Building Tactics

The 80:20 Rule

What Makes Customers Mad

Review Highlights and Discussion Points

Chapter Notes

Taking It Further

Additional Reading

3  Research and Ratings

Qualitative Versus Quantitative

Measuring the Audience

Television Ratings

Television Ratings

Pros and Cons of the Nielsen Ratings System

Using Nielsen Ratings

Cost Comparisons

Radio Ratings

Online Ratings

Beyond the Ratings—Qualitative Research

Targeting

Clustering

Zip Codes

Getting It Straight

VALS™

Using Research to Sell

The Research Police

Last Words

Review Highlights and Discussion Points

Chapter Notes

Taking It Further

Additional Reading

4  Sales Management

Sharpening the Edge

Training Organizations

Team Selling

Sales Meetings

Compensation Plans

Salary Only

Salary Plus Bonus

Straight Commission

Draw Against Commission

Salary Plus Commission

Salary, Commission, and Bonus

Straight Commision with Bonus

Compensation Plan Objectives

New Approaches to Compensation

Incentive Pools

Sales Contests

Changing Plans

Billings Versus Collections

Beyond Money

Structuring Rates

Revenue Projections

The Rate Card

Inventory Management

Dayparts

Unit Structure

Plans, Discounts, and Packages

Terms and Conditions

National Representatives

How It Works

Review Highlights and Discussion Points

Chapter Notes

Taking It Further

Additional Reading

5  Casting the Net

Direct Selling

The Direct Sales Process

Building Partnerships

Ideas for Sale

Advertisers, the Endangered Species

“Sales Promotion” by Peter K. Pringle

Co-op Dollars

Special Selling Targets

Hispanic Profile

The Asian-American Market

The African-American Market

Selling Sports

Nontraditional Revenue

Advertising Agencies

Agency Organizations

What’s Good for General Motors

Optimizers

Reach or Frequency?

Review Highlights and Discussion Points

Chapter Notes

Taking It Further

Additional Reading

6  Selling Television Advertising

Network Television

The Netlets

Operating on Faith

The Benefits of Television as an Advertising Medium

The Case Against Television Advertising

Selling Network Television

The Upfront Market

The Scatter Market

The Opportunistic Market

Cancellations and Guarantees

Clearances

Syndication

How Syndication Works

Cable Syndication

Advertisers on Syndicated Television

Infomercials

The Next Generation

Selling Local Television

News as Focus

Who Buys Local TV?

Review Highlights and Discussion Points

Chapter Notes

Taking It Further

Additional Reading

7  Selling Cable Advertising

Prime Time for Cable

Selling Cable Nationally

The Benefits of Cable as an Advertising Medium

The Case Against Cable

Cable Upfront

Making It Easier

Two Constituencies

Selling Local Cable

Subscribers First

Advantages of Local Cable

Direct Selling

Local News Now

Promotions

Audience Measurement

Advertiser Quiz

Stringing Cable

Review Highlights and Discussion Points

Chapter Notes

Taking It Further

Additional Reading

8  Selling Radio Advertising

Theater of the Mind

The Benefits of Radio as an Advertising Medium

Advertisers React

Let the Deals Begin!

Paradigm Shift

The Radio Network Environment

Paradigm Shift, Version One: Combine Forces

Paradigm Shift, Version Two: Create a New Network

Paradigm Shift, Version Three: Own the Programming

The Old Paradigm: ABC

The Unchanging Paradigm: Selling Network Commericals

Network or Syndication?

Selling Radio to Planners

Selling Local Radio

Selling Ideas

Looking Good

Targeting with Radio

Radio at Work

Points Versus Value

Seven Dirty Words

Show and Tell

More on Commercials

Review Highlights and Discussion Points

Chapter Notes

Taking It Further

Additional Reading

9  The Interactive Interim

The History of New Media

New Competition

Net Gain

Benefits and Drawbacks of Online Advertising

What to Sell?

Web Networks

Making Money

The Cost-Per-Thousand (CPM) Myth

City Sites

The Virtual Marketplace

User’s Guide

View the Internet as an Adjunct

Think Quality, Not Quantity

Reciprocate

Use E-Mail Strategically

Create Extra Value

Plan for the Long Term

Design with Online in Mind

The Attention Economy

Review Highlights and Discussion Points

Chapter Notes

Taking It Further

Additional Re ading

Epilogue

Diagonal Thinking

Retail

Appendix A

Selling Against Newspapers

The Case for Newspapers

The Case Against Newspapers

Getting Clipped

Buying Less for a Higher Price

Appendix B

The SAFECO Media Example

Chicago

Dayton

Springfield

Appendix C

The Chally Test

Glossary

Index

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