Chapter 9
Taking Your Sale Online
In This Chapter
• Selling electronically
• Website package deals
• DIY (Do-it-Yourself) websites
• Online marketing tools
 
Years ago, the tools used to sell a home were a yard sign, an information sheet, and an open house. Today, those traditional methods are still very effective, but they’re not the only means of marketing your home. Now there is the whole realm of Internet, or online, marketing available to home sellers.
Although the high-tech nature of online selling may scare some folks off, the good news is that you don’t need much in the way of computer skills to be successful here. There are plenty of services that are more than willing to handle the entire process of marketing your home on the web, for a small fee. But if you like working on the computer, you may enjoy the challenge of setting up your own web page.

A Wealth of Organizations and Options

As we’ve said before, 70 percent of home buyers start their search for a home on the web. That means, odds are, the person or family who ultimately buys your home is also going to turn to the Internet to find possible homes for purchase early on.
FSBO Facts
The web can hasten the sales cycle for some homes, reports the California Association of Realtors. Buyers who use the Internet spend slightly less than two weeks looking at homes and visiting about six properties in person. Those who don’t use the Internet spend more than seven weeks and look at 15 homes, on average.
If you’re not on the web, they may not find you—ever. Of course, they can still find your home through your other marketing tools, such as your yard sign and flyers, but that may only occur if they don’t find a home they like during their initial search of properties online. Marketing your home online significantly increases the number of potential buyers who will hear about it.
Making information about your home available online can help get your home in front of a prospective buyer. It’s that simple. Fortunately, it doesn’t cost an arm and a leg, and the added exposure is generally well worth it.
If you’ve already made the decision to market your home online, you now have several approaches to consider:
• Sign up with a FSBO-dedicated website and receive help in creating a web page.
• Sign up with a local service that features agent-represented and FSBO homes, which may or may not provide much help in the actual construction of your page.
• Register with a website that helps you create a web page, but that is not connected with buying and selling homes.
• Create your own web page on your own and list it with search engines yourself.

Choosing the Right Service

All else being equal, it makes the most sense to work with a company, or website, that will both help you create your own site and market it to potential buyers. After your site is developed, the service’s sole purpose is to market and sell your home. Of course, cost usually plays a role in the decision-making, so you’ll need to take that into account as you survey your options.
The most expensive way to go may be to sign on with a FSBO program that includes a website listing as part of the service (see the following figure). Make sure you get a website listing as well as yard, directional, and open house signs as part of your package. In the long run, this can turn out to be your least expensive option, but in terms of total dollars expended up front for a web presence, it probably leads the list.
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FSBO packages, like those at Forsalebyowner.com, often include a web page and listing.
The second most expensive option will usually, but not always, be a local service for FSBOs or homesellers. The amount of help in preparing your website or web page will vary, and your listing will generally be included with other homes in your area, rather than homes nationwide. But because buyers typically focus on a particular locale for their search, this shouldn’t be a deterrent.
Using a company or service that helps you create and host your own site can cost as little as $30 or $40 up front, which is great as long as you can get help in making the site visible to buyers looking for a home. That $40, plus hosting fees of a few dollars a month, will go to waste if you create a site that no one ever sees.
Creating your own site using software and templates available online may cost you nothing out-of-pocket, but your challenge of alerting buyers to the existence of your site is even greater. You may need to do some research to identify local home selling websites to link to, which may cost you some cash.

Going Solo—Building Your Own Sales Website

Setting up your own website may save you a little money if you use a free web template and free web hosting service, but you’ll still want to have your home page look like a lot of the other homepages that feature homes for sale.
A few of the better-known websites for free or low cost web design and hosting are:
bravenet.com. Provides free templates and online accessories to help build your site.
buildfree.org. A free three-step approach to setting up a basic website.
www.freeservers.com. You can build a site for free here that has ads on it, or you can pay up to $7.99 a month for one with no ads.
geocities.yahoo.com. Offers a limited free website or two other options that cost either $4.95 or $8.95 a month, much like freeservers.com.
www.ivillage.com/ivillage/memberwebsites. Members can build personal websites for free at this site, which is geared mainly toward women (but that doesn’t mean men can’t visit and use the site). See the following figure.
Major websites like iVillage and Yahoo! offer free and low cost processes for setting up your own site.
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Sales Snafu
Some websites that advertise “free websites” or “free hosting” provide neither. Although they may advertise freebies, with a little searching, you may find they charge for use of their template, or they charge a large monthly fee to host the site, neither of which is free in our book. There are some legitimate sites out there, just be sure you know what you’re committing to when you click on the registration button.
 
 
When building and designing your site (see the following figure), some of the basic information you’ll want to be sure you feature front and center includes:
• Photo of the front of your home (preferably taken straight on, rather than at an angle)
• Your name and contact information
• Asking price
• Address
• Total square footage
• Lot size
• Year constructed
• Number of bedrooms
• Number of bathrooms
• Type of property (single family, duplex, ranch)
• Type of construction (brick, stucco, log)
• Type of foundation (typically slab)
• Siding (wood, aluminum)
• Roofing material
• Heat source (gas, electric)
• Heat type (forced air, radiant)
• Sewer (public, septic)
• Water source (public or well)
• Cooling system
• Property taxes annually
• Homeowner association/Co-op/Condo fees
• Room dimensions
• Flooring (carpeting, tile, hardwood, linoleum)
• Fireplace
• Locations of bedrooms (number on each floor)
• Parking (attached garage, on-street, detached garage)
• School district (and names of specific schools in your district)
• Amenities (access to swimming pool, municipal electricity, convenient location)
This web page features all the basic information home buyers are looking for, as well as interior photos to peruse.
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Other information you may want to mention, if you have the capability, includes:
• Floorplans for the home
• Mapping ability, such as a link to Mapquest.com, to show the home’s proximity to area landmarks (see the following figure)
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A link to an online map allow visitors to pinpoint your location relative to nearby amenities, which is especially helpful for out-of-town buyers unfamiliar with the area.
• Virtual tour or additional interior and exterior photos
• Links to online lenders, to get the process started
• Mortgage amortization calculator, to help buyers determine whether they can afford your home
• Any awards your town has earned, such as “Safest Community in the United States”
 
If you decide you don’t have the interest or inclination to set up your own website to market your home, there are still some web-based services that can help you make a sale.
For those of you who want to check out some of the larger, national sites, here are some biggies to visit:
Like many other national real estate websites, Yahoo! real estate listings are reviewed by thousands of buyers.
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Virtual Home Tours

Many MLS systems now offer homesellers the opportunity to add a “virtual home tour” to their listing, which provides potential buyers with several photos of the home’s interior. These tours generally consist of several exterior and interior photographs of a home to give potential buyers a clearer picture of what’s inside and around the back.
Fortunately, it isn’t necessary to have an MLS listing to set up a virtual tour of your home. There are a number of services more than willing to give you the tools to create one, or to do the work for you, for around $100.
Some of the providers currently on the market are:
www.tourfactory.com. For as little as $49.95, and using your own photographic equipment, you can set up your own panoramic virtual tour with TourFactory. Or you can bring in the pros, starting at $109.95. The more help you get, the higher the cost, however.
www.tournow.net. Sign up for a no-cost agent account at this website, and for $24.95, you can create your own virtual tour with as many scenes of your home as you want (instead of being limited to four shots, for example). You take the still photos using a digital camera, upload them to your computer, and type a description and title of each room. You can also add audio comments if you’d like. (See the following figure.)
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Setting up a virtual tour of your home on your web page or website generally costs around $100, but there are services that will help you for as little as $24.95.
www.realtourvision.com/contact.asp. For $80-100, a Real Tour Vision dealer will handle all the work associated with creating a 360 degree panoramic home tour. Simply complete the form requesting more information, and you’ll receive a list of dealers in your area who can create a virtual home tour for you. If you really want to do it yourself, you can buy a virtual tour kit from Real Tour Vision for $299.
www.360house.com. For around $100, you can have four panoramic shots and 10-15 professional still shots taken by a pro. However, not all dealers offer FSBO packages. Call 800-sayobeo to request the name of your local dealer and to find out if they offer a FSBO package.
If a buyer likes the looks of the front of your home, being able to immediately see attractive photos of the inside can move the buying process along quickly. They may love the brick exterior of your place, and when they see the fireplace, large kitchen, and beautiful backyard, they’ll really be sold. But without additional online photos, buyers need to schedule an appointment for an in-person tour, which may take a few days to coordinate and schedule—days during which they may be looking at other homes.
Virtual tours provide more information instantaneously, which is a big plus in the information age.

E-mail Campaigns

E-mail can be a very effective marketing tool, as long as you don’t spam anyone.
You can approach e-mail marketing in a number of ways. The first step is to decide what information is most interesting, or relevant, for buyers. Does your home have an unusual architectural feature, such as leaded glass windows? Or does it sport a very private backyard? Is it in a very popular neighborhood or school district?
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Tools of the Trade
Spam is the electronic equivalent of junk mail. Email messages that come into your inbox uninvited and unwelcome are considered spam. Those messages about online prescription drugs or hot stock tips you never asked for are prime examples of the category you don’t want your email to fall into.
After you’ve decided what single piece of information is likely to catch the attention of potential buyers in your area, you should start to write up a brief subject header to lead off your message. Then draft an email message introducing yourself and alerting the recipients to the fact that your home is for sale. Strive to get all the information to fit on one computer screen, so readers don’t have to scroll down for more information, but hit on several of your home’s advantages here, within the body of the message.
And then include a link to your home’s web page or listing on a website, so recipients can immediately check it out.
Your next task is to determine the most effective source for names of buyers. In many cases, you won’t be able to get the e-mail addresses of all the people currently in the market for a home in your area, so you have to broaden your search a bit and seek people who may have contact with such buyers.
Some of the people you may want to contact via e-mail with this information include:
• People who visited your open house
• People who have called to ask for information
• Local bankers
• Local mortgage brokers
• Local real estate agents
• Local home inspectors
• Local home appraisers
• Local employers—the human resource department, specifically
• All your neighbors
• People at your church, temple, or mosque
• All your friends
 
Like mailing out your flyers, e-mail is one more way to let people know that your home is for sale. And where they may throw out a lot of their printed mail, they may open your e-mail—or vice versa.
If you’ve already done a mailing of your flyers, you can also use e-mail as a follow-up mechanism to remind people the home is still available and to point out something you didn’t mention in your earlier message—like the fact that taxes are lowest in the region, or your kitchen has all new appliances, for instance.

Specific Geographic Internet Sites

In addition to national real estate websites, there are many websites that specialize in a particular geographic area, which is helpful both to buyers and sellers who may not want to wade through thousands of listings to find those specifically in Memphis, Tennessee, for example.
Although national websites can be useful because they often get more traffic, the local sites generally cost less to advertise on and will appeal more to the people who are looking in and around your zip code.
A few of the localized websites you may want to investigate are:
 
In addition to these localized sites, there are also websites like www.craigslist.org that are not real estate-specific, but function more like an online community bulletin board. People can search for items they want to buy, such as a house in a particular town, or a computer, or a used car, as well as listing items they want to sell. The traffic at this site is huge.
Many local real estate websites are affiliated with the area newspaper. So if you’ve already paid for a newspaper classified, it may not cost you much extra—if anything—to add an online listing, too.
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The reality is that the best website program for you will vary depending on where you live. You can use a number of companies or websites to prepare a web page with information about your home, but where you post that information will differ by region of the country.
Some areas have excellent local or regional FSBO sites, others don’t. You may have access to local real estate sites in conjunction with your newspaper in some parts of the country, but not in all. In some places, the free alternative newsweeklies and community pennysavers have corresponding websites that are less expensive, but just as popular, as the major daily newspaper, and are worth exploring as an online marketing tool. And in some locales, networking via e-mail may be a better bet than uploading information about your home.
However, no matter where you live, you can be virtually guaranteed that buyers will go to the web for information about homes available in your neighborhood.
 
 
The Least You Need to Know
• It’s possible to create a website for your home yourself, at little or no cost, but it may take a few hours, and you will need to get the site included in home selling search engines and databases to make the site worth it.
• FSBO websites frequently include a web page or website as part of their marketing package, which can be a good value.
• Including your home’s information on a web page or within a home selling website can significantly boost the number of buyers who will find out about your home.
• Virtual tours are a smart way to provide prospective buyers with more information about your home without having to schedule a lot of in-person tours.
• Carefully compare national real estate websites with local ones to determine where you’ll get the best bang for your buck—that is, the most traffic from qualified buyers.
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