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by Patrick Alain
The Manager’s Phrase Book
Cover Page
Title Page
Copyright Page
Acknowledgments
Contents
Preface
How to Use This Book
Part 1: Staffing and HR
Part 2: Ethics and Legalities
Part 3: Feedback and Discipline
Part 4: Bad Behavior
Part 5: Motivation
Part 6: When It’s Personal
Part 7: Meetings and Presentations
Part 8: Sticky Situations
Part 9: Dealing With Customers
Part 10: Managing Lower-Level Managers
Bonus Section: Managing Up
Index
About the Author
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