Index

Accenture, 1, 146–147, 173

Accenture Analytics, 115–116

acceptance

radical, 139–140

self-, 91–92

action addiction, 57–58

morning prioritization and, 183

organizational focus and, 175–179

presence and, 120

skillful (non)action and, 134–136

actions/reactions

managing emotions and, 111–112

one-second mental gap between, 34–35

Against Empathy (Bloom), 109

agility, mental, 51–52

airplanes, inequality on, 192–193

air-traffic controllers, 85

alignment, 173–174

Alone Together (Turkle), 84

altruism, 35–36

empathy and, 109–110

always-on culture, 59

disconnecting from, 83–85

organizational focus and, 175–179

ambition, 186

American National Sleep Foundation, 81

Anand, Ritu, 202

anger, 107, 153–154

Apple, 14

ARaymond, 129, 188–189

Archer, James, 163

ASEAN (Association of Southeast Asian Nations), 199

Athleta, 195–196

Atos Origin, 180–181

attachment

equanimity and, 87–90

managing emotions and, 112

attention. See also mindfulness

breaks and, 85–87

compassion and, 152–153

focus speed and, 51

lack of focus and, 46–47

managing, 9

multitasking and, 56–57

presence and, 116–125

switching, agility in, 51–52

attention economy, 46–47

The Attention Economy (Davenport), 46

Audi Volkswagen, 1

automatic behaviors, 33–35

autopilot, turning off, 32–35

awareness. See also self-awareness

autopilot versus, 32–35

definition of, 3

equanimity and, 89–90

in mindfulness, 11–13

tips and reflections on, 44

training, 42–43

Bain & Company, 117–118

bandwidth, focus and, 50–51

Barry-Wehmiller, 169–170, 197

Barton, Dominic, 59, 118

beginner’s mind, 104–106

behavior, conscious versus unconscious, 32–35

benevolence, 2

Bennis, Warren, 200

“Best Companies to Work For” lists, 123–124

“Beware the Busy Manager” (Bruch and Ghosal), 58

biases

about happiness, 38–41

beginner’s mind and, 104–106

confirmation, 68–69

mindfulness and, 11

passion-, 27–28, 35

in perception of others, 101–104

seeing others equally versus, 149–150

unconscious, 101–104

blame, taking, 138–139

Bloom, Paul, 109

Boaz, Nathane, 116, 171–172

Boston Consulting Group, 84

boundary setting, 179, 198–199

Bower, Joseph, 166

brain

disconnecting from technology and, 83–84

effects of mindfulness on, 9–10

equanimity and, 88–89

focus and, 48–49, 53–54

happiness and, 41–42

mind versus, 28–31

mirror neurons, 108

neuroplasticity and, 30–31

posture and, 122–123

reaction of to slow versus fast change, 206–207

the self and, 63–64

taking breaks and, 85–87

Brain Mind Institute, 152

breaks, taking, 85–87

Breton, Thierry, 180–181

Bridgewater, 185

The Broken Ladder (Payne), 192

Brosnan, Sarah, 192

Bupa, 106–107

bureaucracy, 124–125

Burkus, David, 181

burnout, 111

caffeine, 56, 82, 178

Campbell Soup Company, 119–120

capacity, focus and, 50–51

Capitalism at Risk (Bower and Paine), 166

Carlsberg Group, 10, 175–176, 177

Catalyst, 130

centeredness, 118

CEO bubble, 71–72, 106, 188

Chambers, John, 153

change, 173–175

Chapman, Bob, 169, 197

Chaudhary, Nand, 93, 94

Cheh, John, 129–130

Chopra, Manish, 88

Cisco, 120, 129, 197, 198–199

Citrix, 173, 174

clarity, focus and, 53

climate change, 206–207

clutter, 182

coaching, 133–134

cognitive function, 9–10

collaboration tools, 180–181

collectivistic cultures, 162

Collins, Jim, 13

community service, 199

compassion, 3–4, 8–9, 16–19, 20. See also MSC leadership

attributes of organizational, 196–199

benefits of to self, 153–154

definition of, 16, 145

developing, 152–154

disconnecting from technology and, 83–85

empathy versus, 16–17, 113

equanimity and, 87–90

kindness and, 90–92

leadership and, 143–156

maintaining, 152–153

matrix, 18–19, 151–152

misconceptions about, 145–146

organizational, 195–204

purpose and, 93–94

qualities of, 146–150

self-, 198–199

self-care and, 24

in self-leadership, 24, 79–95

social cohesion and, 202–204

taking breaks and, 85–87

tips and reflections on, 95, 156, 204

training, 154–156

training self-, 94–95

trust and, 200–202

wisdom and, 150–152

compensation

happiness and, 39–41

inequality and, 192–194

motivation and, 7

competency, 47

competitiveness, 189

Conant, Douglas, 119–120

conceptual activities, 82

confidence

self-, 13–16, 72

selflessness and, 13–16

confirmation bias, 68–69

conflict, 207

inequality and, 192–194

misunderstandings and, 104–105

seeing others equally and, 149–150

selfless cultures and, 187–189

valuing, 186

connectedness, 8–9

drive for, 165

presence and, 116–118

status and, 136–138

understanding your people and, 114

Conscious Business (Kofman), 18

consumerist culture, 92

control

in focus, 49–50

trust versus, 124–125

of your mind, 29

conversation, constructive, 187

Cook, Scott, 139

creativity

mindful organizations and, 172–174

multitasking and, 57

physical movement and, 177–178

credit, giving, 138–139

criticism, vulnerability to, 66–67

culture

always-on, 59, 83–85

compassionate, 18, 149, 197–199

connectedness and, 115–116

feedback valued in, 191–192

influencing, 163–164

kindness and, 92

levels of organization, 163

mindful, 171–204

people-centered, 2–5, 165–170

power of, 161–162

selfless, 185–194

status and, 136–138

tips and reflections on, 170

trust in, 200–202

understanding your organization’s, 161–170

curiosity, 105–106, 184

Dalio, Ray, 185, 191

Davenport, Thomas, 46

Daviau, Debi, 191

Dawn Foods, 73, 134

decision making

in autopilot, 32–35

emotions in, 106–107

empathy and, 109–110

ethical, 36–37

organizational focus and, 175–176

Deep Work (Newport), 59

Deloitte, 83

Denmark, cultural trust level in, 201

desires, equanimity and, 87–90

development, employee, 127, 133–134, 138, 148–149

performance management and, 189–192

de Waal, Frans, 192

discipline

empathy and, 111

equanimity, 90

focus and, 60

meetings and, 177

presence and, 118

discrimination, 103

distractions

action addiction and, 57–58

brain rewiring from, 31

evolutionary value of, 48

focus and, 46–47

neurological wiring for, 48–49

organizational, managing, 179–182

organizational focus and, 175–179

technology and, 31, 179–181

values and, 36–37

diversity, 110

dopamine, 41, 88–89

Doty, James, 53

Dow Chemical Company, 149–150

Drucker, Peter, 2–3, 161

EA Sports, 66–67, 134–135

Economic Policy Institute, 193

Edelman Trust Barometer, 124

ego

the CEO bubble and, 71–72

confirmation bias and, 68–69

ethics/morality and, 69–71, 144–145

humility and, 72–73

leadership and, 66–71

managing emotions and, 112–113

organizations driven by, 189

the self and, 63–64

selfless leadership and, 14, 131–132

status and, 136–138

susceptibility to manipulation and, 67–68

vulnerability to criticism and, 66–67

egotistical leadership, 15–16

Eileen Fisher, 19

Ekman, Paul, 55–56, 107–108

email, 180–181, 183. See also technology

emotions

compassion and, 153–154

contagiousness of, 108

equanimity and, 87–90

focus and, 55–56

hearing versus solving, 120

managing with MSC leadership, 111–114

performance management and, 189–191

understanding and managing, 102, 106–108

universal, 107–108

Emotions Revealed (Ekman), 107–108

empathetic numbness, 111

empathy

compassion versus, 16–17, 113

dangers of, 109–111

ethics/morality and, 143–145

empowerment, 200

engagement

compassion and, 18

empathy and, 109–111

inequality and, 192–194

people-centered cultures and, 165–166, 166–167

performance management and, 190

selflessness and, 128, 130

service to others and, 129

trust and, 123–125

understanding your people and, 114

enlightened self-interest, 75

environment, focus and, 181–182

equality, 149–150, 192–194

equanimity, 87–90

Ernst & Young, 124

Esquel Group, 129–130

ethics and morality

compassion and, 19, 143–145

effects of power on, 2

ego and, 69–71

empathy and, 109–110

failures of, in leadership, 35

organizational values and, 163–164

power and, 143–145

self-awareness and, 35–37

selflessness and, 15–16

The Ethics Resource Center, 35

Everybody Matters (Chapman), 169, 197

executive function (brain)

focus and, 48–49, 53–54

mindfulness and, 11

posture and, 122–123

exercise, 80, 177–178

focus and, 56

expectations, 105–106

experience, open-mindedness and, 105

expertise, 104

facial expression, 107–108

failure, safe, 139

fairness, desire for, 192–194

family, 197

fear, selflessness and, 131–132

FedEx, 200

feedback

the CEO bubble and, 71–72

compassion and, 17, 147

ego and, 66–67

performance management and, 189–192

selfless leadership and, 129

selfless organizations and, 185–186

The Finance Group, 34

financial crash of 2008, 19, 169

fixed mindsets, 103

flow states, 11–12

focus, 46–61

action addiction and, 57–58

agility, 51–52

on the bottom line, 2

capacity for, 50–51

clarity in, 53

control and, 49–50

creating time for, 59–60

declines in, 46

definition of, 31

durability of, 53–54

faculties of, 49–54

impacts on, understanding, 54–56

meetings and, 177

in mindfulness, 11–13

mindfulness and, 9

multitasking and, 56–57

office layouts and, 181–182

organizational, 175–179

in self-leadership, 24

speed in, 51

strategies for, 54–60

tips and reflections on, 61–62

training for, 60–61

Frimer, Jeremy, 75

Gallup, 2

George, Bill, 26

Gilchrist, Sue, 51, 90–91

globalization, social cohesion and, 203–204

Global Mobile Consumer Survey, 83

goals

action addiction and, 58

purpose and, 93–94

selflessness and, 128

Goldman Sachs, 149–150

Goldsmith, Marshall, 69, 189

Goleman, Daniel, 85, 108, 109, 162

Good to Great (Collins), 13

Google, 124–125, 182

Gottschling, Helena, 113

gratitude, showing, 187–188

“Great Place to Work,” 123–124

Green, Nancy, 195–196

Greenleaf, Robert, 128

Gregersen, Hal, 71

Hansen, John, 104–105, 125

happiness, 7–8, 37–42

definition of, 41–42

external sources of, 39–41

inequality and, 192–194

kindness and, 92, 153–154

leadership and, 7–9

people-centered cultures and, 166

pleasure versus, 41

presence and, 117

wishing others, 146–147

harmony, organizational, 129–130

Harvey, Roy, 66–67, 134–135

health, 197

disconnecting from technology and, 180

effects of mindfulness on, 9–10

multitasking and, 57

self-compassion and, 80–87

selflessness and, 65–66

taking breaks and, 85–87

Health New England, 27–28

Heineken, 52, 58–59, 205

Henry, Edouard-Malo, 73

Herbert Smith Freehills, 51, 90–91

hiring and recruitment, 72, 199

Hofmann, Wilhelm, 89

HP, 188

hubris syndrome, 144–145

humility, 72–73

definition of, 13

in self-leadership, 24

selflessness and, 13–14

IDEO, 139

If Insurance, 10

IKEA, 198

income, happiness and, 39–41, 192–194

independence, illusion of, 132–133

individualistic cultures, 162

inequality

resistance to, 192–194

social cohesion and, 203–204

influence, trust and, 124

inspiration, 128

interconnectedness, awareness of, 132–133, 186

status symbols and, 188

internet. See technology

intrinsic motivation, 1–5

iPhone, 14

Jaipur Rugs, 93, 94

job satisfaction, 57

gratitude and, 187–188

trust and, 123–125

Kelleher, Herb, 203

Keltner, Dacher, 2, 143

Kezios, Ted, 129, 198–199

kindness. See also compassion

happiness and, 153–154

practicing, 90–92

in self-talk, 90–91

as universal value, 36–37

labeling, 101–104

The Lane Crawford Joyce Group, 69–71, 136

Lao Tzu, 127

Larsen, Jacob, 34

layoffs, 148, 175–176

leadership

compassionate, 143–156

ego and, 14, 66–71

embodied, 99–100, 121–123

emotion contagiousness and, 108

empathy and, dangers of, 109–111

happiness and, 7–9

for a hard future, 205–207

kindness and, 90–92

levels of, 4

management versus, 1–5

MBA-oriented, 26–27

mindful, 115–126

MSC, 3–4

of others, 99–100

role models and, 2

self-, 23–95

selfless, 127–142

self-management in, 2–3

service to others and, 128–131

skillful (non)action in, 134–136

LEGO Group, 50–51, 104–105, 121–122, 125

LinkedIn, 16, 19, 113

listening, 197

loyalty, 129

LVMH Moët Hennessy Louis Vuitton Inc., North America, 68, 124

Madden NVL, 66–67

Malibu School, 79–80

management, 1–5

self-, 2–3, 31–32

manipulation, ego and, 67–68

Marriott, 14, 58, 105–106, 148–149, 166

Mason, Noelene, 79–80

matrixes

compassion, 18–19, 151–152

mindfulness, 11–13, 172

selflessness, 15–16, 74–75, 186

MBAs, 26–27

McCaffrey, Maura, 27–28, 34–35

McKinsey & Company, 2, 20, 59, 88, 118, 131–132, 139–140

McKinsey Global Institute, 180–181

meaning

happiness and, 37–42, 41

purpose and, 93–94

in work, 7–8

media consumption, focus and, 53–54

Meding, Jakob, 188

Medtronic, 26

meetings

mindful, 176–177

presence and, 118

melatonin, 82

Melwani, Anish, 68, 72, 124

Melwani, Shimul, 18, 146

mentoring, 133–134, 148–149

Mercer Global Performance Management Survey, 189

micro expressions, 107–108

Microsoft, 63

mind, the, 28–31

selfless leadership and, 127

mindfulness, 3–4, 8–9. See also MSC leadership

anatomy of, 9–13

autopilot versus, 32–35

awareness training and, 42–43

beginner’s mind and, 104–106

compassion and, 152–154

culture and, 168

definition of, 9

ethical decision making and, 36–37

focus capacity and, 50–51

leading others with, 115–126

matrix, 11–13, 172

meetings and, 176–177

organizational effects of, 10

perception of reality and, 10–11

presence and, 116–126

qualities of, 11–13

self-awareness and, 31–32

in self-leadership, 24, 45–62

sleep and, 83

tips and reflections on, 125–126, 184

work policies and, 182–184

mirror neurons, 108, 144

modeling, 2

culture change and values, 168

mood, contagiousness of, 108

Moss Adams, 17, 85, 138, 148, 168, 196

motivation, 99–100

compassion and, 147

external, 7

intrinsic, 1–5

mindfulness and, 20

movement, physical, 177–178

MSC leadership, 3–4

compassion in, 16–19

in culture change, 168

embodying, 99–100, 121–123

managing emotions with, 111–114

mindfulness in, 9–13

presence and, 116–118

qualities of mind for, 8–9

selflessness in, 13–16

starting with yourself, 20

understanding your people and, 101–114

Mulani, Narendra, 115–116, 146–147

multitasking, 52, 56–57

organizational focus and, 175–179

Nanterme, Pierre, 1

The Nature Conservancy, 149–150

neuroplasticity, 30–31

compassion and, 154

disconnecting from technology and, 83–84

focus and, 54

selflessness and, 140

neurotransmitters, 88–89, 201–202

happiness and, 41

Newport, Cal, 59

New Resource Bank, 25–27

Nike, 178

Nokia, 14

non-action, 134–136

nonverbal communication, 107–108, 121, 122–123

No Ordinary Disruption (Dobbs, Manyika, and Woetzel), 206

Nooyi, Indra, 136–137

nutrition, 56, 80, 178–179

sleep and, 82

Obhi, Sukvinder, 144

office layouts, 181–182

Ogilvy, 173–174

One Second Ahead (Hougaard and Carter), 32, 183

open-mindedness, 104–106

organizational harmony, 129–130

organizational leadership

tips and reflections on, 184

understanding your organization and, 161–170

others-orientation, 65–66

Ottati, Victor, 104

Owen, David, 144

oxytocin, 201–202

PAID reality, 175, 179

Paine, Lynn, 166

passion-bias, 27–28, 35

Patagonia, 19

Payne, Keith, 192

people-centered culture

presence and, 171–172

tips and reflections on, 170

people-centered cultures, 2–5, 159–160, 165–170

examples of, 169–170

human drivers as base for, 166–167

starting with yourself, 20

PepsiCo, 136–137

perception

beginner’s mind and, 104–106

of compassionate leaders, 18

mindfulness and, 10–11

of others, 101–102

of others as equals, 149–150

unconscious biases and, 101–104

perceptual activities, 82

Peres, Shimon, 128

performance

action addiction and, 58

effects of mindfulness on, 9–10

focus and, 46–49

inequality and, 192–194

MBA-focused leadership and, 26–27

mindful organizations and, 172–174

motivation and, 99–100

presence and, 118

purpose and, 93–94

strategies for focused, 54–60

performance management, 1, 189–192

Perlow, Leslie, 84

perspective

the CEO bubble and, 71–72

compassion and, 153–154

phone-free zones, 84–85

phones. See technology

physical movement, 177–178

Pladevall, Javier, 1

pleasure, happiness versus, 41

polarization, 149–150

policies, mindfulness and, 182–184

population growth, 206

posture, 122–123

power, 206

balancing with softness, 195–196

the CEO bubble and, 71–72

ego and, 69–71

ethics/morality and, 2, 69–71, 143–145

hierarchies, 190

legitimate versus hierarchical, 128–129

selflessness and, 15–16

service to others and, 128–131

praise, 133–134

prefrontal cortex

disconnecting from technology and, 83–84

effects of mindfulness on, 9–10, 11

focus and, 48–49, 53–54

posture and, 122–123

prejudice, 103

presence, 116–126

mindful, 119–120

mindful organizations and, 171–172

physical, 121–123

power of, 116–118

selfless leadership and, 127

status and, 138

touchpoints and, 119–120

trust and, 123–125

pressure, job-related

attention economy and, 46–47

compassion and, 152–153

ethics/morality and, 36–37

organizational focus and, 175–179

self-compassion and, 198–199

taking breaks and, 85–87

Prince, Chris, 174

priorities and prioritization

action addiction and, 58

organizational focus and, 175–179

three-by-two plan for, 183

problem solving, presence versus, 120, 134–136

productivity, 47

action addiction and, 57–58

gratitude and, 187–188

linking income to, 130

people-centered cultures and, 166–167

trust and, 123–125

Professional Institute of the Public Service of Canada, 191

pronouns, use of, 65–66

purpose, 93–94, 159

happiness and, 41

PwC, 124

questioning, 72, 184

understanding your people and, 105–106

radical acceptance, 139–140

rationality, 28, 29, 106. See also emotions

Raymond, Antoine, 129, 188–189

reality

humility and, 73

the mind in creating, 29

reality, perception of, 10–11

Reb, Jochen, 10, 118

recognition, 133–134, 136–138, 186

feedback and, 191

in people-centered cultures, 167–168

showing gratitude and, 187–188

status symbols and, 188

reflection, 53

relationships. See also connectedness

effects of technology on, 84

status and, 136–138

touchpoints and, 119–120

relaxation, 56, 58, 181

Rennie, Michael, 20, 131–132, 139–140

resentment, 192–194

resilience, 90

resistance to change, 174

respect, 130

righteous indignation, 154

Right to Disconnect law, 180

role models, 2. See also modeling

Royal Bank of Canada, 113

Schein, Edgar, 163

Schmidt, Chris, 17, 85, 148, 168

Schmidt, Kenneth Egelund, 175–176

self

-assessment versus self-awareness, 27–28

comfort with, 23

creation of, 63–64

management of, 2–3

selfless leadership and, 131–132

understanding, 25–44

understanding and leading, 21–24

self-awareness, 24

autopilot versus, 32–35

definition of, 26

happiness and, 37–42

mindfulness and, 31–32

self-assessment versus, 27–28

tips and reflections on, 44

training, 42–43

self-care, 24, 80–87, 198–199

taking breaks and, 85–87

self-centeredness, 14

self-confidence, 13–16, 72

self-doubt, 90

self-interest, enlightened, 75

selfishness, 74–75

self-leadership, 23–95

autopilot versus, 32–35

compassion in, 79–95

definition of, 23

focus in, 46–61

happiness and, understanding, 37–42

humility and, 72–73

the mind and, 28–31

mindful, 45–62

pronoun use and, 65–66

purpose and, 93–94

selfless, 63–77

tips and reflections on, 44

understanding yourself and, 25–44

values and, 35–37

selflessness, 3–4, 8–9, 20, 127–142. See also MSC leadership

barriers to, 131–133

the CEO bubble and, 71–72

compassion and, 152–154

definition of, 13

ego and, 63–64

equality and, 192–194

humility and, 72–73

managing emotions and, 112–113

matrix, 15–16, 74–75, 186

organizational, 185–194

performance management and, 189–192

pronoun use and, 65–66

radical acceptance and, 139–140

in self-leadership, 24

self-leadership and, 63–77

service to others and, 128–131

skillful (non)action in, 134–136

status and, 136–138

tips and reflections on, 77, 142, 194

training, 76, 140–142

wisdom in, 188–189

self-talk, 90–92

compassion and, 80

self-worth, 91–92

serotonin, 88–89

servant leadership, 128–129

Servant Leadership (Greenleaf), 128

service to others, 13–16, 128–131, 205

definition of, 129

feedback and, 147

shareholders-first orientation, 165–166, 203

shift-tasking, 56–57

shift-time, 57

Shiseido, 133–134

Shuster, Loren, 50–51, 121–122

Siciliano, Vincent, 25–27

similarity, empathy and, 110

skillful (non)action, 134–136

Skinner, B. F., 69

sleep, 81–83

disconnecting from technology and, 85

focus and, 56

Sleeping with Your Smartphone (Perlow), 84

Smith, Fred, 200

social cohesion, 202–204

social media. See technology

Société Générale, 73

solitude, 23

Sorenson, Arne, 14, 59, 105–106, 149

Southwest Airlines, 202–203

status, 136–138, 188

Stumpf, John, 143–145

success, enjoying others’, 148–149

success delusion, 68–69

suffering, alleviating, 148

sugar, 178

Tan, Morgan, 133–134

Tata Consultancy Services, 202

teams, trust and, 124–125

technology, 206

action addiction and, 57–58

brain rewiring by, 31

connectedness and, 115–116

disconnecting from, 83–85

distraction from, 31, 179–181

ethics/morality and, 36–37

focus durability and, 53–54

focus time and, 58–60

meetings and, 177

prioritization and, 183

sleep and, 82

social cohesion and, 203–204

Tercek, Mark, 149–150

“Theory of the Firm” (Jensen and Meckling), 165

Thompson, Gabrielle, 120

thoughts, 29–30, 42

3M Meeting Network, 176

time management, 47

focus time and, 59–60

time of day, focus and, 54–55

Tonglen, 154–156

touchpoints, 119–120

True North (George), 26

trust

compassion and, 18, 200–202

inequality and, 192–194

presence and, 123–125

selflessness and, 13

virtuous cycle of, 201–202

Trust Across America, 124

Trust in the Workplace, 124

Turkle, Sherry, 84

Twain, Mark, 112

Uber, 70

Under New Management (Burkus), 181

understanding your people, 101–114

beginner’s mind and, 104–106

emotions and, 106–108, 111–114

empathy and, 109–111

managing emotions and, 111–114

radical acceptance and, 139–140

tips and reflections on, 114

touchpoints and, 119–120

unconscious bias and, 101–104

United Airlines, 164

United Nations World Happiness Report, 38–39

United States, cultural trust level in, 201

Unsal, Serhat, 73, 134

US Environmental Protection Agency, 164

values

dissent and, 186

effects of power on, 2

ego and, 69–71

espoused versus real, 163–164

modeling, 168

in organizational culture, 163–164

people-centered cultures and, 165–166

self-awareness and, 35–37

van Boxmeer, Jean-François, 52, 59, 205

Varma, Rahul, 116

Volkswagen, 70, 164

Walker, Larry, 75

Wang, Wenli, 138

weakness/being a pushover

compassion and, 17, 145–146

kindness and, 92

people-centered culture and, 169–170

selflessness and, 15, 16, 74–75, 136

wealth, happiness and, 39–41

Weiner, Jeff, 16, 18, 113

well-being, 41

wellness initiatives, 178–179

Wells Fargo, 70, 143–145, 164

What Got You Here, Won’t Get You There (Goldsmith), 69

Whole Foods, 19

win-win solutions, 189

wisdom

the CEO bubble and, 71–72

compassion and, 150–152

radical acceptance and, 139–140

selfless, 188–189

in selflessness, 13

Woo, Jennifer, 70–71, 136

working from home, 182

World Happiness Report, 38–39

World Health Organization, 193

Worrall, Steven, 63

Zak, Paul J., 123, 201–202

Zollinger-Read, Paul, 106–107