APPENDIX TOOLS FOR BUILDING A EINFORCEMENT PROGRAM
Step Steps to Determine Reinforcement Objective Check
1 Identify Your Top Three Training Goals □
2 Determine Desired Training Impact □
3 Measure Your Training Goals □
4 Outline Reinforcement Objectives □
5 Include Measurable Action Verbs □
6 Determine Key Takeaways □
7 Outline Measurement Plan □
8 Close the Knowledge Gap □
9 Close the Skill Gap □
10 Motivate Your Learners □
RINCIPLE 1. ASSESSMENT How did the foundation of your reinforcement program perform? Read each statement below and give yourself points based on the scale:
Poor: 1 pointFair: 2 pointsGood: 3 pointsExcellent: 4 points
Principle 1: Master the 3 Phases
The ratio is 15 percent Awareness; 25 percent Knowledge and Skills; 60 percent Apply
Awareness is focused on why
Knowledge/Skills are focused how
Apply is focused on the DO-DID-GO approach
Apply is focused on the verb in the reinforcement objective
An average of twenty messages per objective
Total Score:
If your total score is:
Less than 11 points: Needs improvement11 to 16 points: Needs attention17 to 24 points: Good to go
How well did you score? Did you win a gold medal, or do you need to improve on this principle for the foundation?
Remember the formula BC = F × E . Look at your score, and determine the first small improvements you can make.
If you scored in the “Needs attention” category, you win the bronze medal. It is OK, but you are not there yet. Don’t think that winning a bronze medal is almost the same as winning a gold medal. As my coach explained to me, “You did not win the bronze medal, you lost your gold.”
RINCIPLE 2. ASSESSMENT How well did you design the foundation of your reinforcement program? Read each statement below and give yourself points based on the following scale:
Poor: 1 pointFair: 2 pointsGood: 3 pointsExcellent: 4 points
Principle 2: Close the 5 Reinforcement Gaps
The knowledge gap can be closed.
There are opportunities for additional learning (adaptive learning, combination with micro learning).
The skills gap can be closed.
Scenarios are used to help the learners identify skills gaps.
We know what motivates learners and how to avoid demotivation.
We spend enough time on environment (practicing and asking for feedback).
The reinforcement program creates enough time to practice.
It is clear how the new behavior fits into the organization.
Total Score:
If your total score is:
Less than 14 points: Needs improvement14 to 23 points: Needs attention24 to 32 points: Good to go
How well did you score on this principle? Did you build a foundation that focuses on strengthening the current situation or a foundation that is headed toward a change in behavior?
Check whether you scored a Poor or Fair on one of the eight checkpoints in your assessment. Avoid Poor scores; those will not drive the
As Kees often says, “It’s easy to become a champion, but it’s hard to stay a champion for years.” The same goes for behavior change. “It’s easy to start the change, but guiding the change to maximum results is harder.” Make sure your foundation facilitates the start of the behavior change and the continuation of it.
RINCIPLE 3. ASSESSMENT For this last principle of the reinforcement program foundation, check how you performed when designing your foundation. Read each statement below and give yourself points based on the following scale:
Poor: 1 pointFair: 2 pointsGood: 3 pointsExcellent: 4 points
Principle 3: Create Measurable Behavior Change
Clearly defined what progress is needed from learners over what period
Defined what results must be achieved monthly
Prioritized the improvements I wanted
Used a verb in each reinforcement objective for measurement purposes
Created the behavior change questions
Based measurements on important conditions needed for the behavior change
Based 25 percent on checking new knowledge and skills
Can convert reinforcement data into actionable intelligence
Able to find current issues and predict future ones
Will collect the right information about all types of learners
Used a Likert-type scale
Total score:
If your total score is:
Less than 20 points: Needs improvement20 to 32 points: Needs attention33 to 44 points: Good to go
How well did you score on this final foundation principle? How well did you complete the What, When, and How for your measurement plan? Look at the statements where you scored your design lower. Don’t be too easy on yourself. A critical assessment is required for success. As they say, “Garbage in, garbage out.”
RINCIPLE 4. ASSESSMENT Continue assessing your implementation of the three principles that drive engagement. How did you perform in designing your reinforcement program? Read each statement below and give yourself points based on the following scale:
Poor: 1 pointFair: 2 pointsGood: 3 pointsExcellent: 4 points
Principle 4. Provide the Perfect Push and Pull
Achieved perfect balance between push and pull communication
Continually pushed learners’ brains to work and avoided using shortcuts
Accessed memories from the training event during reinforcement
Used different methods to pull information (to do, evaluate, and answer questions)
Stimulated the brain until it reached a baseline level of fluency (easy thoughts)
Used memory techniques to update knowledge and avoid mistakes
Total Score:
If your total score is:
Less than 12 points: Needs improvement12 to 19 points: Needs attention20 to 24 points: Good to go
How did you score on this principle? You will see a lot of improvement in your learners if you avoid retraining and focus on application and evaluation. Remember that each phase of the behavior change has its own approach. In the Knowledge and Skills phase, it’s an art to test knowledge while at the same time supporting the learners.
RINCIPLE 5. ASSESSMENT Consider how you have used Principle 5, “Create Friction and Direction,” to keep your learners’ brains active. Have you challenged the learners to think about what’s new, how they solve this challenge, or how the new information fits with what they already know? Read each statement below and give yourself points based on the following scale:
Poor: 1 pointFair: 2 pointsGood: 3 pointsExcellent: 4 points
Principle 5: Create Friction and Direction
The reinforcement program is not predictable.
Perfect balance exists between friction and direction.
Just enough direction is provided so the learners avoid getting lost in the content.
The series of messages uses different patterns.
The reinforcement program is written in the second person.
The messages keep their brains alert.
Social friction is stimulated.
Communication messages are balanced between specific and general.
Total Score:
If your total score is:
Less than 17 points: Needs improvement17 to 26 points: Needs attention27 to 32 points: Good to go
If your program needs improvement or requires attention, review the nine actions that create direction and then review the nine actions that create friction. Consider how you can work more of these into your reinforcement program.
RINCIPLE 6. ASSESSMENT How did you create the reinforcement flow to balance your learners’ skills with the challenges you gave them? How do you motivate the learners to leave their comfort zones? Read each statement below and give yourself points based on the following scale:
Poor: 1 pointFair: 2 pointsGood: 3 pointsExcellent: 4 points
Principle 6: Follow the Reinforcement Flow
The program offers perfect flow, balanced between challenges and skills.
More difficult questions (not answers) are used over time.
Details in the answers distinguish between correct and incorrect responses.
Some challenges are out of the learners’ comfort zones.
Skills will develop over time, so the challenges in the scenarios do also.
The learners feel rewarded by meeting each challenge.
The CCAF Model is followed.
A variety of feedback mechanisms keeps learners informed.
The program moves back and forth between challenging and rewarding learners.
Learners can see the next goal in order to progress.
Learners can “rest” or have time to work on their skills.
Total Score:
If your total score is:
Less than 22 points: Needs improvement22 to 35 points: Needs attention36 to 44 points: Good to go
EINFORCEMENT ASSESSMENTS How strong is your reinforcement program? In other words, how well did you use The 7 Principles of Reinforcement to create results and drive participation? You can check how strong your fundament and engagement of your reinforcement program are. After you have completed two assessments, the fundament assessment and the engagement assessment, you will be able to find your reinforcement lever and know exactly how well you will create results and participation.
Each principle has a principle assessment. If you combine the scores from the principle assessments, you can figure out how strong your foundation is. During my Judo career, we assessed my strength, my weight, and my condition. If one of them under-performed, we adjusted the training program or my diet. Sometimes I had to spend more time on my strength and do extra workouts. But in the end, it’s not each individual aspect but the total package that has to be in balance to build a solid foundation to perform and achieve results.
FOUNDATION ASSESSMENT To calculate your overall score for the foundation, add the total scores for each of the Principles 1, 2, and 3.
My overall score on the Foundation Assessment is: _____________
If your total score is:
Less than 45 points: Needs improvement45 to 71 points: Needs attention72 to 100 points: Good to go
NGAGEMENT ASSESSMENT To calculate your overall score for engagement, add the total scores for each of the Principles 4, 5, and 6.
My overall score on the Engagement Assessment is: _____________
If your total score is:
Less than 51 points: Needs improvement52 to 80 points: Needs attention81 to 100 points: Good to go
ODEL ASSESSMENT As a reinforcement specialist, your reinforcement messages are like my coach’s instructions were during the short breaks in my Judo fights. He didn’t have a lot of time to give me instructions. He could give me only useful information, offer one tip at the time, activate learning created during our training sessions, inspire me, and address me in the second person. He used the S.A.F.E. model to the max.
How well are you using the S.A.F.E. model to craft your messages? Use the assessment below to find improvements you could make. Check your reinforcement messages. If you meet the criteria, give yourself 1 point for yes and 0 points for no in the Y/N column.
Then multiply the number in the Y/N column by the number in the Weight column and sum the numbers. The total score indicates your use of the S.A.F.E. model.
Criteria Y/N Weight Y/N × Weight
Is the message written in the second person? 3
Is all excess text skipped? 2
Is your bulleted list active case? 3
Did you avoid words like “remember”? 1
Did you avoid words like “it’s important”? 1
Does every assignment have a time element? 3
Does the medium you use activate the learners’ memories? 2
Does each item contain only one question? 3
Is the introduction to the question specific? 2
Did you avoid using the words “you must”? 1
Is the question specific? 2
Is the average length of the message under four hundred characters? 2
2
Is the maximum length of a sentence seventeen words? 2
Does the title of your message reflect the essence of its content? 1
Total score
Check your score. If your total score is:
Less than 13 points: we advise a no go and rewrite14 to 19 points: needs improvement20 to 24 points: needs attention25 to 30 points: ready to go
To analyze more in detail and determine which element of the S.A.F.E model you can improve on, use the following list to see what criteria reflects what S.A.F.E. model element.
Criteria S.A.F.E Model
Is the message written in the second person? Style
Is all excess text skipped? Focus
Is your bulleted list active case? Active
Did you avoid words like “remember”? Style
Did you avoid words like “it’s important”? Style
Does every assignment have a time element? Active
Does the medium you use activate the learners’ memories? Active
Does each item contain only one question? Focus
Is the introduction to the question specific? Focus
Did you avoid using the words “you must”? Style
Is the question specific? Focus
Is the average length of the message under four hundred characters? Easy to Read
Is the text inspiring to the learner? Easy to Read
Is the maximum length of a sentence seventeen words? Easy to Read
Does the title of your message reflect the essence of its content? Focus
..................Content has been hidden....................
You can't read the all page of ebook, please click
here login for view all page.
