About the Author

Jeff Havens has spoken to hundreds of companies and associations on issues of generational tension, leadership, communication, and change management. A Phi Beta Kappa graduate of Vanderbilt University, he has also worked as a teacher, stand-up comedian, and street performer. The author of several books, he lives in Michigan with his wife, Laura, and their dog, Pancake. For more information, visit www.jeffhavens.com.