Acknowledgments

Many thanks to the Que Publishing team for their help, understanding, and patience and to the Visio team at Microsoft for promptly answering nitpicky technical questions. Three cheers to Visio veteran John Marshall (the original Visio MVP) for his give-it-to-me-straight technical editing. Finally, huge hugs to my family for putting up with always-on working hours and the distracted state of mind that book authoring causes.