Index
Please note that index links point to page beginnings from the print edition. Locations are approximate in e-readers, and you may need to page down one or more times after clicking a link to get to the indexed material.
Accountability:
corporate culture and, 132–135
evaluation and, 203–206
Aggression:
bullying, 195–198
Allstate Insurance, 77
Ambrose, James, 196–198
America’s Promise—Alliance for Youth, 10, 76–77, 162, 179–181
Anticipation:
being a strategic asset, 75–77, 113–116
cover for the boss, 85–86, 149–152, 156
for existing boss, 17–20, 113–116
expecting the unexpected, 125–130, 150–152
importance of, 13–15, 17–21, 71–74, 75–77
for new boss, 20–21
preparing for events and activities, 93, 95–99
Appointments, 33
Ardrey, Robert, 161
Armitage, Richard, 106
Army Command Center, 111
Arnett, Peter, 132–134
Arrow Airline, 111
Athletic competition, 27–30
AT&T, 18
Attitude:
conscience for boss and, 191–193
front office, 137–139
having fun, 199–201
impressing early and often, 142–144
Authority:
exceeding, 35–38, 43–45, 87–90
signatures and, 43–45
Autographs, 68–69
Believing in your boss, 1–3
Berry, Sidney B., 110–111
Bishop, Maurice, 154
Boeheim, Jim, 28–30
Bosses. See Leaders/bosses
Bottom-up approach to change, 81
Boy Scout motto, 95
Bradley, Ed, 122–124
Bradley, Omar, 15
comfort zone and, 185
crisis audits, 110
Buffers, 18
Bullying, 195–198
Burrows, James, 200–201
Bush, George H. W., 88, 89, 98, 158–159
Business travel, 63–66
after-hours time, 63–64
personal needs and, 53
time management, 52–53
Canadian Broadcasting Corporation, 111
Chain of command, open lines of communication, 161–163
Character. See also Honesty
conscience for boss, 191–193
credibility in, 81–82
someone’s always watching, 153–156
Cheating, 79–80
Cheers (TV series), 200–201
Cheney, Dick, 18–20, 89, 114–116, 151
Clinton, Bill, 72
Coard, Bernard, 154
Code of conduct. See Ethics/code of conduct
Cohen, William, 133
Comfort zone, 183–185
Commitment:
expressing, 128–129
impressions and, 142
Communication:
in brand management, 9–11, 70, 110, 185
keeping staff informed, 161–163
management by walking around, 162, 191–193
perception problems and, 179–181
“Company man/woman,” 39–41
Compartmentalization, 176
Conditioning, 27–30
Confidence, 6–7
of boss, gaining, 5–6
disagreeing with the boss, 117–119, 121–124
Conflict management, 101–104
loyalty and, 101–104
media and, 72–74, 102–104, 132–134, 154–156
Conscience, for boss, 191–193
Consigliere role, 37–38
Corporate culture:
accountability and, 132–135
bullying and, 195–198
ethics and, 131–135
management by walking around and, 162, 191–193
Courage:
disagreeing with the boss, 117–119, 121–124
problem-solving and, 179–181, 193
Cover for the boss, 85–86, 149–152, 156
Credibility:
avoiding surprises, 39–41, 151, 162
disagreeing with the boss, 117–119, 121–124
feedback and, 80–81
importance of, 79–82
maintaining, 79–82
participation and, 47–50
Crisis audits, 110
Crisis situations, 51, 60, 76, 109–112
anticipating, 109–112
Army honor scandal of 1976, 110–111
conflict management, 101–104
Hurricane Katrina (2005), 109, 110
meetings in, 147–148
military air disaster of 1985, 111–112
Operation Just Cause/Panama invasion (1989), 114–116
preparing for, 109–112
risk management, 105–107
terrorist attacks of 2001, 106–107, 109, 110
women admitted to service academies (1975), 110, 111
Cross-training staff, 98
Crowe, William J., Jr.:
cameo appearance on Cheers, 200–201
as chairman of Joint Chiefs of Staff, 6, 10, 49, 169–173, 184–185, 199–200
retirement, 83–84
Darwin, Charles, 175
de Gaulle, Charles, 112
Deadlines, 33
Decision making, disagreeing with the boss, 117–119, 121–124
Dickens, Charles, 139
Dinkens, David, 159
Disagreement, 117–119, 121–124
Disraeli, Benjamin, 125
Dressing for success, 48, 137–138
Drop-ins, 33
Dugan, Michael J., 88–90
Emergency evacuation plans, 106–107
Enron, 80
Ethics/code of conduct, 131–135
benefits of corporate programs, 134–135
credibility and, 79–82
news media and, 132–134
workplace bullying and, 195–198
Evaluation, 203–206
of boss, 204
personal performance appraisals, 205–206
as preventative medicine, 206
self-, 205
by stakeholders, 205
of time management, 33
Evans, Harold, 103
Expectations:
expecting the unexpected, 125–130, 150–152
Expression of the Emotions in Man and Animals, The (Darwin), 175
Faithfulness, 5–7
Favors, 84–85
Federal Emergency Management Administration (FEMA), 109–110
impressing early and often, 141–144
Flutie, Doug, 68
Fort Belvoir (Virginia), 64
Fort Benning (Georgia), 31, 63, 102
Fort Campbell (Kentucky), 111–112
Fort Carson (Colorado), 14, 142–143
Fort Drum (New York), 28–30
Fort Vancouver National Site (Vancouver U.S. Army Barracks), 123
Frank, Patrick, 28–30
Fun, having, 199–201
Garigan, Thomas P., 145–146
Gatekeeper role, 83–86
George C. Marshall Foundation, 123
Global information system, 10
Go-betweens, 18
Godfather, The (Puzo), 37
Goldwater, Barry, 154
Good Morning America, 73
Governance, 113–116
Grenada invasion/Operation Urgent Fury (1983), 153–156
Gulf War/Operation Desert Storm (1990-1991), 18–21, 83–85, 88–90, 122, 158
Handshakes, 144
Hanscom Air Force Base (Massachusetts), 84–85
Harvard Business School, 56
HDNet, 134
Hill, Pam, 134
Holmes, Andrew J., 90
Honesty:
corporate culture and, 132–135
disagreeing with the boss, 117–119, 121–124
importance of, 128–129
Hubbard, Elbert, 157
Humility, 35–38
Hurricane Katrina (2005), 109, 110
Hutchison, Kay Bailey, 98
Identity, signatures and, 43–45
II Corps, 23–24
Imagination, failure of, 17–18
Institute for Global Ethics, 132
Iron Curtain, 170
Issues Book, 92
Johnson, Tom, 133–134
Joint Chiefs of Staff:
Crowe as chairman, 6, 10, 49, 169–173, 184–185, 199–200
morning staff meetings, 49–50
Powell as chairman, 6–7, 10, 18–20, 40, 49, 61–62, 65–68, 71–74, 83–84, 88–90, 92–93, 114–116, 122–124, 126, 159, 198
Kansas State University, 93
Kelly, Jim, 103
Kilpatrick, James, 166
King, John, 29–30
Klaus, Marley, 123
Kramer, Michael, 103
Lay, Kenneth, 80
Leaders/bosses:
anticipation for, 20–21, 85–86, 149–152, 156
being conscience for, 191–193
believing in, 1–3
covering for, 85–86, 149–152, 156
disagreeing with, 117–119, 121–124
evaluating, 204
loyalty to, 5–7
misrepresenting, 35–38, 43–45, 87–90
preparing for events and activities, 93, 95–99
qualities of, 23–25
supporting, 176–177
Lincoln, Abraham, 161
“Listen and learn” lessons, 14–15
Logistics:
in business travel, 63–66
in public appearances, 61–62
spouses and, 60
London School of Economics, 56
Loyalty, 5–7
conflict management and, 101–104
transferring, 6–7
Lunch, packing, 143–144
Lying, 79–80
MacArthur, Douglas A., 89
Major League Baseball, 158
Make-A-Wish Foundation, 187–189
Management by walking around, 162, 191–193
Marrone, Doug, 28–30
Marsh, John O., Jr., 63–65, 155
Marshall, George C., 15, 123–124
Matlock, Jack, 65–66
MBNA, 53
Media:
comfort zone with, 184–185
conflict management, 72–74, 102–104, 132–134, 154–156
corporate culture, 131–135
cover for the boss, 149–152, 156
crisis management, 110–111, 163
daily press conferences, 19–20
dealing with, 71–74, 102–104, 122–124, 129, 132–134
disagreeing with the boss, 117–119, 122–124
ethics and, 132–134
exceeding authority with, 88–90
grand slam, 73
Operation Just Cause/Panama invasion (1989), 114–116
Operation Urgent Fury/Grenada invasion (1983), 153–156
public relations and, 18–21, 71–74
risk-taking with, 170–173
thinking ahead and, 15, 19–20, 93, 150–152
Meetings:
in crisis situations, 147–148
front office and, 137–139
gatekeeper role and, 85–86
management by walking around versus, 162
minutes, 147
participation and, 47–50
30-minute rule, 145–148
time management, 32, 33, 48, 145–148
Mentoring relationships, 193
Messaging, in brand management, 10
Misrepresentation, 35–38, 43–45, 87–90
Moiseyev, Mikhail, 66, 170, 172–173
Murphy, Edward A., Jr., 109
My American Journey (Powell), 53, 102–104, 126
National Military Command Center, 49, 115
National Public Radio, 15
NATO, 52–53
New England Patriots, 68–69
New Orleans, Hurricane Katrina (2005), 109, 110
New York City terrorist attacks of 2001, 106–107, 109, 110
New York Times, 72–73, 154, 166
New York Yankees, 158–159
New Yorker magazine, 107
NewsStand, 132
Newsweek, 102–104
Nicholson, Jim, 188
Noriega, Manuel, 114–116
Openness, disagreeing with the boss, 117–119, 121–124
Operation Desert Storm/Gulf War (1990-1991), 18–21, 83–85, 88–90, 122, 158
Operation Just Cause/Panama invasion (1989), 114–116
Operation Tailwind/Vietnam War (1970), 132–134
Operation Urgent Fury/Grenada invasion (1983), 153–156
Opinions:
disagreeing with the boss, 117–119, 121–124
persistence and, 121–124
Organization for American States (OAS), 154
Pacing, 51–54
Panama invasion/Operation Just Cause (1989), 114–116
Pentagon:
Panama invasion (1989), 114–116
terrorist attack (2001), 106–107
Perception:
in brand management, 9–11
in crisis management, 110
problems with, 179–181
Performance appraisals, 205–206
Pershing, John, 15
Persistence, 121–124
Pope, Alexander, 85
first impressions, 137–139
lasting impressions, 142–144
Powell, Colin L.:
America’s Promise—Alliance for Youth, 10, 76–77, 162, 179–181
as chairman of Joint Chiefs of Staff, 6–7, 10, 18–20, 40, 49, 61–62, 65–68, 71–74, 83–84, 88–90, 92–93, 114–116, 122–124, 126, 159, 198
interviews, 102–104, 122–124, 150–151
issue of seeking public office, 126–130
keynote address at Republican National Convention (1996), 97–98
lecture at George C. Marshall Foundation (1991), 123–124
media relations and, 101–104
as national security advisor, 62
popularity of, 67
retirement, 37, 53, 68–70, 85–86
as secretary of state, 56–57
throws pitch at Yankee Stadium (1991), 158–159
as White House Fellow, 133
Powell, Michael, 159
Power:
bullying and, 195–198
gatekeeper role and, 83–86
overstepping authority, 35–38, 87–90
signatures and, 43–45
speaking for the boss, 71–74, 87–90
PowerPoint presentations, 64, 96
Preparation:
being a strategic asset, 113–116
for crisis situations, 109–112
risk management and, 40, 105–107
Presidents’ Summit for America’s Future, 76–77
Prioritizing, 32–33
meeting agendas, 32, 48, 146–147
Privacy, daily quiet time, 55–57
Procrastination, 33
Public appearances:
autographs, 68–69
comfort zone and, 184–185
logistics of, 61–62
popularity and, 67–70
preparation for, 93, 95–99, 184–185
storytelling and, 91–93
Public approval, 18–21
Public relations, 18–21, 71–74, 117–119, 121–124
Puzo, Mario, 37
Quality control officers, 40
Quiet time, 55–57
Reagan, Nancy, 98
Reagan, Ronald, 62, 76–77, 119, 154, 206
Recognition, participation and, 47–50
Relationships, 175–177
Republic of Korea, 43–44, 48–49
Republican National Convention (1996), 97–98
Reputation:
participation in building, 47–50
Responsibility:
business travel, 63–66
corporate culture and, 132–135
evaluation and, 203–206
expecting the unexpected, 125–130, 150–152
signatures and, 43–45
Ridge, Tom, 63–64
Ridgway, Matthew, 15
Ripken, Cal, 188
Risk management, 105–107
emergency evacuation plans, 106–107
importance of, 105–106
nature of, 105
risk management plans, 106–107
risk officers and, 40
taking risks, 169–174
Rockefeller, Jay, 64
Rodriguez, Michael, 83–85
Ross, Harold Wallace, 107
Salvation Army, 181
Scanned signatures, 45
Schwarzkopf, H. Norman, Jr., 18, 84–85
Scooping, 102–104
Securities and Exchange Commission (SEC), 80
Self-awareness, 175
Self-evaluation, 205
September 11, 2001 terrorist attacks, 106–107, 109, 110
Shakespeare, William, 131
Signatures:
autographs, 68–69
identity and, 43–45
Silence, 118–119
Situational mentoring, 193
Skype, 96
Smith, Jack, 134
Smith, Perry, 132–133
Smith, R. Jeffrey, 150–151
Socializing, 141–144
Soviet Union, former, 65–66, 169–174, 198
Speaking for the boss:
in media relations, 71–74
overstepping authority in, 35–38, 43–45, 87–90
Special treatment, 35–38
Speeches:
lighting, 96
PowerPoint presentations, 64, 96
rehearsing, 98
sound systems, 96
storytelling and, 91–93
teleprompters, 98
video teleconferences, 96
writing support for, 97
Speechwriters, 97
Speed-reading, 31
Spouses:
expectations for, 60
major decisions and, 129
in public appearances, 61–62
Stacks, John, 103
Stakeholders:
brand management and, 9–11
evaluation by, 205
front office and, 137–139
gatekeeper role and, 83–86
public approval and, 18–21
storytelling and, 91–93
Stealing, 79–80
Storytelling, 91–93
Strategic management process:
comfort zone, 183–185
daily quiet time, 55–57
expecting the unexpected, 125–130, 150–152
Surprises:
expecting the unexpected, 125–130, 150–152
SWOT analysis, 107
Syracuse University:
National Security Studies Program, 28, 35–36
U.S. Army and, 28–30
Tailwind report, 132–134
Taylor, Maxwell, 15
Teleprompters, 98
Teresa, Mother, 67
Territorial Imperative, The (Ardrey), 161
Terrorist attacks of 2001, 106–107, 109, 110
Texas Rangers, 158–159
Thanking others, 189
Third Brigade Combat Team (3BCT), 28
Threatening behavior, 165–167
TIME magazine, 102–103, 132, 134, 199–200
Time management, 31–33
come early, stay late, 143–144
deadlines, 33
gatekeeper role and, 85–86
pacing, 51–54
packing lunch, 143–144
quiet time, 55–57
vacations, 59–60
Today Show, 73
Toyota, 9
Training duties, 48–49
Travel:
vacations, 59–60
Truman, Harry, 89
in brand management, 9
corporate culture and, 132–135
gaining confidence of boss, 6–7
Truth:
disagreeing with the boss, 117–119, 121–124
importance of, 128–129
20/20, 102–103
Tylenol, 9
Unexpected, expecting, 125–130, 150–152
United States Military Academy at West Point, 110–111
U.S. Air Force, 111–112
U.S. Army, 10, 13–15, 111, 154–155, 196–197
Army Command Center, 111
Delta Force, 154
honor scandal of 1976, 110–111
military air disaster of 1985, 111–112
Rapid Deployment Force, 154
in Republic of Korea, 43–44, 48–49
Syracuse University and, 28–30
Third Brigade Combat Team (3BCT), Fort Drum, New York, 28–30
U.S. Army Infantry School, 31
U.S. Navy SEALS, 154
Vacations, 59–60
van Voorst, Bruce, 199–200
Vessey, John, 92
Video teleconferences, 96, 106
Vietnam War, 18, 23–24, 118, 132–134
Virgil, Sue, 68
Wallace, Mike, 170–173
Walters, Barbara, 102–103
Washington Post, 14, 72, 88, 150–151, 196–197
Welch, Jack, 23
Westmoreland, William, 15
White House Fellows, 133
Wickham, John A., Jr., 13–14
Williams, Pete, 20
Wilson, George, 197
Winning (Welch), 23
Woods, Tiger, 9
Work ethic, 131–135
Workplace bullying, 195–198
World Trade Center terrorist attacks (2001), 106–107, 109, 110