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I. WHAT IS THE WORKING CIRCLE?
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I. WHAT IS THE WORKING CIRCLE?
by Diane Katz PhD
Win at Work!: The Everybody Wins Approach to Conflict Resolution
Copyright
Introduction: Understanding Conflict at Work
Conflict: Constructive and Destructive
The Cyclical Nature of Conflict: No Beginning, No Ending
Decision Making: The Traditional Masculine Model
Who's the Victor?
I. WHAT IS THE WORKING CIRCLE?
1. The Power of the Circle in Conflict Resolution
1.1. Why People Have Problems Resolving Conflicts
1.1.1. Conflict and Culture
1.1.1.1. What Unspoken Rules Exist in Your Workplace?
1.1.1.2. Which One Is Your Organization?
1.2. Where Does Destructive Conflict Come From?
1.3. Coworkers Who Instigate Conflict
1.3.1. The Pot-Stirrer
1.3.2. The Loner
1.3.3. The Pleaser
1.3.4. The Know-it-all
1.3.5. The Chosen One
1.3.6. The Wet Blanket
1.3.7. The "My Porridge Is Too Hot" Client
1.3.8. "I've Got an Excuse for Everything" Worker
1.3.9. The Whiner
1.4. Bosses Who Cause or Exacerbate Conflict
1.4.1. The Well-Meaning Gossip
1.4.2. The "My Way or the Highway" Boss
1.4.3. The Moody Manager
1.4.4. The Boss Who Can't Delegate
1.5. Summary
2. The Working Circle's Eight Key Questions
2.1. The Working Circle
2.1.1. Question 1: What's the Situation?
2.1.2. Question 2: What's Negotiable?
2.1.3. Question 3: What's Nonnegotiable?
2.1.4. Question 4: What Have I Learned from Previous Experiences?
2.1.5. Question 5: How Do I Feel about the Situation?
2.1.6. Question 6: What's My Game Plan?
2.1.7. Question 7: What Transformations Will the Game Plan Bring?
2.1.8. Question 8: Will These Changes Ultimately Be Positive?
II. UNDERSTANDING CONFLICT RESOLUTION
3. What's Your Conflict Resolution Style?
3.1. Conflict Management Style Questionnaire
3.1.1. Directions
3.1.2. Scoring the Conflict Style Questionnaire
3.1.2.1. Directions
3.1.3. Conflict Management Styles
3.1.3.1. Attacking
3.1.3.2. Confronting
3.1.3.3. Problem Solving
3.1.3.4. Compromising
3.1.3.5. Withdrawing
3.1.4. Consequences of Conflict Management Styles
3.1.4.1. Attacking
3.1.4.2. Confronting
3.1.4.3. Problem Solving
3.1.4.4. Compromising
3.1.4.5. Withdrawing
3.1.5. Variables Regarding Conflict Management Styles
3.1.5.1. Attacking
3.1.5.2. Confronting
3.1.5.3. Problem Solving
3.1.5.4. Compromising
3.1.5.5. Withdrawing
3.1.6. Styles Summary
3.2. Applying Conflict Resolution Style to The Working Circle
III. FROM THE WORKING CIRCLE TO THE WINNER'S CIRCLE
4. Challenge 1 Ask Your Manager for the Raise You Deserve or "Be Happy You Have a Job"?
4.1. Enter The Working Circle
4.1.1. Question 1: What's the Situation?
4.1.2. Question 2: What's Negotiable?
4.1.3. Question 3: What's Nonnegotiable?
4.1.4. Question 4: What Have I Learned from Previous Experiences?
4.1.5. Question 5: How Do I Feel about the Situation?
4.1.6. Question 6: What's My Game Plan?
4.1.6.1. The Problem-Solving Approach
4.1.7. Question 7: What Transformations Will the Game Plan Bring?
4.1.8. Question 8: Will These Changes Ultimately Be Positive?
5. Challenge 2 Deal with Your Partner or Allow Him/Her to Continue Causing Chaos?
5.1. Meet Les and Adam
5.2. Enter The Working Circle
5.2.1.
5.2.1.1. Blaming
5.2.1.2. Raised Voices
5.2.2. Question 1: What's the Situation?
5.2.3. Question 2: What's Negotiable?
5.2.4. Question 3: What's Nonnegotiable?
5.2.5. Question 4: What Have I (They) Learned from Previous Experiences?
5.2.6. Question 5: How Do I (We) Feel about the Situation?
5.2.7. Question 6: What's My (Our) Game Plan?
5.2.8. Question 7: What Transformations Will the Game Plane Bring?
5.2.9. Question 8: Will These Changes Ultimately Be Positive?
6. Challenge 3 Speak Up about What's Happening or Remain Silent?
6.1. Meet Aimee
6.2. Enter The Working Circle
6.2.1. Question 1: What's the Situation?
6.2.2. Question 2: What's Negotiable?
6.2.3. Question 3: What's Nonnegotiable?
6.2.4. Question 4: What Have I Learned from Previous Experiences?
6.2.5. Question 5: How Do I Feel about the Situation?
6.2.6. Question 6: What's My Game Plan?
6.2.7. Question 7: What Transformations Will the Game Plan Bring?
6.2.8. Question 8: Will These Changes Ultimately Be Positive?
7. Challenge 4 Mediate or Take a Side?
7.1. Meet Brian
7.2. Enter The Working Circle
7.2.1. Question 1: What's the Situation?
7.2.2. Question 2: What's Negotiable?
7.2.3. Question 3: What's Nonnegotiable?
7.2.4. Question 4: What Have I Learned from Previous Experiences?
7.2.4.1. Back to Brian
7.2.5. Question 5: How Do I Feel about the Situation?
7.2.6. Question 6: What's My Game Plan?
7.2.7. Question 7: What Transformations Will the Game Plan Bring?
7.2.8. Question 8: Will These Changes Ultimately Be Positive?
7.2.8.1. The Mediation
7.2.9. Question 1. What's the Situation?
7.2.10. Question 2. What's Negotiable?
7.2.11. Question 3. What's Nonnegotiable?
7.2.12. Question 4. What Did I (we) Learn from Previous Experiences?
7.2.13. Question 5. How Do I (we) Feel about the Situation?
7.2.14. Question 6. What's My (our) Game Plan?
7.2.15. Question 7: What Transformations Will the Game Plan Bring?
7.2.16. Question 8. Will These Changes Ultimately be Positive?
8. Challenge 5 Deal with a Client's Anger or Allow Him/Her to Continue Shouting?
8.1. Meet Alberto
8.2. Enter The Working Circle
8.2.1. Question 1: What's the Situation?
8.2.2. Question 2: What's Negotiable?
8.2.3. Question 3: What's Nonnegotiable?
8.2.4. Question 4: What Have I Learned from Previous Experiences?
8.2.5. Question 5: How Do I Feel about the Situation?
8.2.6. Question 6: What's My Game Plan?
8.2.7. Question 7: What Transformations Will the Game Plan Bring?
8.2.8. Question 8: Will These Changes Ultimately Be Positive?
9. Challenge 6 Get Your Boss Off Your Back or Continue to Be Micromanaged?
9.1. Meet Jocelyn
9.2. Enter The Working Circle
9.2.1. Question 1: What's the Situation?
9.2.2. Question 2: What's Negotiable?
9.2.3. Question 3: What's Nonnegotiable?
9.2.4. Question 2 Redux: What's Negotiable?
9.2.5. Question 4: What Have I Learned from Previous Experiences?
9.2.6. Question 5: How Do I Feel about the Situation?
9.2.7. Question 6: What's My Game Plan?
9.2.8. Question 7: What Transformations Will the Game Plan Bring?
9.2.9. Question 8: Will These Changes Ultimately Be Positive?
10. Challenge 7 Stand Up to the Bully or Don't Make Waves?
10.1. Meet Raymond
10.2. Enter The Working Circle
10.2.1. Question 1: What's the Situation?
10.2.2. Question 2: What's Negotiable?
10.2.3. Question 3: What's Nonnegotiable?
10.2.4. Question 4: What Have I Learned from Previous Experiences?
10.2.5. Question 5: How Do I Feel about the Situation?
10.2.6. Question 6: What's My Game Plan?
10.2.7. Question 7: What Transformations Will the Game Plan Bring?
10.2.8. Question 8: Will These Changes Ultimately Be Positive?
11. Challenge 8 Manage That Troublemaker or Let Him/Her Continue to Stir Up Trouble?
11.1. Meet Jeremy
11.2. Enter The Working Circle
11.2.1. Question 1: What's the Situation?
11.2.2. Question 2: What's Negotiable?
11.2.3. Question 3: What's Nonnegotiable?
11.2.4. Question 4: What Have I Learned from Previous Experiences?
11.2.5. Question 5: How Do I Feel about the Situation?
11.2.6. Question 6: What's My Game Plan?
11.2.7. Question 7: What Transformations Will the Game Plan Bring?
11.2.8. Question 8: Will These Changes Ultimately Be Positive?
11.3. The Eight Challenges: Summary
12. Teaching Others Without Being a Teacher Introducing The Working Circle at Work
12.1. What if Your Work Environment Rewards Win-Lose Behavior?
12.2. What Should You Realistically Expect if You Work for a Problem Maker?
Epilogue "Working the Circle" as You Advance Your Career
In Conclusion
Sources
Conflict Resolution Theory and Practice
Conflict Resolution Theory and Practice
Social Psychology
Adult Learning Theory
The Native American Medicine Wheel
Buddhism
Kabbalah
Acknowledgments
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Introduction: Understanding Conflict at Work
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1. The Power of the Circle in Conflict Resolution
Part I. WHAT IS THE WORKING CIRCLE?
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