Index
alcohol, rules of etiquette for giving, 90
arm and hand positions, 20
attire,
business, 66–67
casual, 68–70
attitude, importance of, 14
body language, 15–21
body movement that portrays confidence, 21
brand, your,
casual attire and, 69–70
socks as a way to differentiate, 62
texting and, 49
way you dress and, 57
business, your goal in, 13
business
attire, 66–67
after hours, 70
casual, 67–68
calls, returning, 84
casual attire, 68–70
cell phones, tips for using, 49
competitive advantage, 13
you are your, 111–112
conference calls, tips for being on, 48
continued success, your action plan for, 113–120
Cuddy, Amy, 15
Darwin, Charles, 19
dress, professional,
guidelines for, 56–57
tips for, 58–59
effective writer, how to be an, 24
email, tips for using, 46–47
engagement signals, 16
etiquette,
meeting, 71–74
technology, tips for, 45–52
telephone, 82–85
eye contact, 18–19
facial expressions, 19
faxes, tips for sending and receiving, 50
first impressions,
aspects of, 12
importance of first, 11–12
gift
giving, 86–90
frequently asked questions about, 89–90
selection, 87–88
gifts
for coworkers, 89
for employees, 88
for employers, 89
global awareness, 94–97
tips for cultivating, 96
University of Sheffield in London definition of, 95
handshakes, 17–18
handwritten note, including your business card in, 23
when to write a, 23
writing a, 23
impression, three components of a person’s, 12
internship don’ts, 98–99
internships, 98–104
interview,
body language during your, 79–80
dressing for your, 77–79
follow up after your, 80–81
how and where to sit during your, 80
what to bring to your, 79
what to say during your, 80
interviews, importance of preparing for, 75–81
introduce yourself, 30
introductions, 29–31
examples of, 31
jewelry, 66
Journal of American Academy of Business, 69
lasting impression, creating a, 37
makeup, 64
meals, networking and socializing over, 37–39
meeting etiquette, 71–74
meeting,
leading a, 72–73
participating in a, 73–74
seating arrangements in, 73
meetings, tips for using computers during, 51–52
messages, leaving, 84
name, what to do when you forget someone’s, 41
names,
importance of remembering, 41–43
tips for remembering, 42–43
networking, 32–40
body language while, 39–40
kissing, hugging, and touching while, 40
note writing do’s and don’ts, 24
office space, your, 53–55
body language in, 55
dealing with interruptions in, 55
decorations in, 53–54
organization of, 54
smells in, 54
sound volume in, 54
Peale, Norman Vincent, 14
phone,
answering the, 83
staying focused on the, 85
phone calls, making, 83–84
personal style, 12
plane, protocol on the, 92–93
posture, 19–20
strategies to improve, 20
power posing, 15
professional dress
for men, 59–63
for women, 63–66
RSVPs, rules for, 28
small talk, 32–40
don’ts, 34
do’s, 35
safe topics for, 35
taboo topics for, 34
smile, 19
social media, tips for building your brand and reputation on, 52
Stewart, Greg, 17
sticky situations, authors’ answers to real, 99–104, 105–110
telephone etiquette and protocol, 82–85
texting, tips for, 49
thank-you notes, when to send, 87
travel, what to take with you when you, 92
traveling, 91–93
tips for, 93
verbal correspondence, 26–28
do’s and don’ts of, 27
examples of, 27–28
videoconferencing, tips for, 51
voicemail, tips for using, 47–48
Webinars,
tips for participating in, 51
tips for hosting, 50
written and verbal
correspondence, 22–28
written correspondence, 23–26
examples of, 25–26