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by Kim Zoller
You Did What? [A Confident Communicator's Guide]
Cover Page
Title Page
Copyright Page
Acknowledgments
Contents
Introduction
1. Forgetting to Stay One Step Ahead
2. Using Body Language Improperly
3. Being Sloppy with Written and Verbal Correspondence
4. Breaking the Rules for Introductions
5. Making Small Talk and Networking Inappropriately
6. Forgetting Names
7. Lacking Technology Etiquette
8. Cubicle Mayhem
9. Failing to Follow the Guidelines for Professional Dress
10. Lacking Meeting Etiquette
11. Being Unprepared for Interviews
12. Using Poor Telephone Etiquette and Protocol
13. Choosing the Wrong Gift
14. Lacking Professionalism While Traveling
15. Lacking Global Awareness and Maturity
16. The Unprofessional Intern
17. Ask Kim and Kerry: Answers to Sticky Situations
18. You Are Your Competitive Advantage
19. Your Action Plan for Continued Success
Notes
Index
About the Authors
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You Did What?!
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Copyright Page
You Did What?!
T
HE
B
IGGEST
B
LUNDERS
P
ROFESSIONALS
M
AKE
K
IM
Z
OLLER
and
K
ERRY
P
RESTON
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