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Book Description

We have known for years that the difference between those who become successful in life and those who struggle is their degree of emotional intelligence (EI), or "people skills.” Now, The Other Kind of Smart shows readers how they can increase their emotional intelligence and overcome the barriers that are preventing them from realizing their true potential. Emotional intelligence coach Harvey Deutschendorf has shown thousands of people how to relate emotional intelligence to everyday situations. Here, he uses the proven techniques of storytelling, combined with quotes and exercises, to show readers how to apply the principles of EI on the job. Filled with real-life scenarios and solutions, the book offers tools that will bring results in as little as five minutes a day and shows how to develop stress tolerance, cultivate empathy, increase flexibility with co-workers, boost assertiveness, and resolve problems successfully. Complete with an EI quiz that will help readers measure their own level of emotional intelligence, this invaluable guide will enable everyone to improve their relationships and increase their effectiveness at work in a practical, accessible way.

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. Contents
  5. Acknowledgments
  6. Introduction
  7. Part I—Emotional Intelligence
    1. Chapter 1: What is EI?
    2. Chapter 2: The Business Connection
    3. Chapter 3: Inspiring Workplaces
    4. Chapter 4: Success throughout your Life
  8. Part II—The Inner World
    1. Chapter 5: Emotional Self-Awareness
    2. Chapter 6: Assertiveness
    3. Chapter 7: Self-Regard
    4. Chapter 8: Self-Actualization
    5. Chapter 9: Independence
  9. Part III—The Outer World
    1. Chapter 10: Empathy
    2. Chapter 11: Healthy Relationships
    3. Chapter 12: Social Responsibility
  10. Part IV—Adaptability
    1. Chapter 13: Problem Solving
    2. Chapter 14: Reality Testing
    3. Chapter 15: Flexibility
  11. Part V—Stress Management
    1. Chapter 16: Stress Tolerance
    2. Chapter 17: Impulse Control
  12. Part VI—General Mood
    1. Chapter 18: Happiness
    2. Chapter 19: Optimism
  13. Part VII—EI in your Life
    1. Chapter 20: Assessing your EI—Getting Real about your Life
    2. Chapter 21: Increasing your EI—Where do I Begin?
  14. Appendix I: Questions and Answers
  15. Appendix II: Mini EI Quiz
  16. Appendix III: Recommended Reading
  17. Appendix IV: Websites
  18. Appendix V: Organizations for Boosting EI
  19. Index
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