Index
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Adams, Brian, on difficulties
age, flexibility and
aggression, assertiveness vs.
Albright, Herm, on a positive attitude
Alda, Alan, on self-discovery
American Express
arrogance
assertiveness
aggression vs.
definition of
example of
healthy
for independence
passivity vs.
techniques for increasing
assessing emotional intelligence
and daily plan for motivation
end-of-life exercises for
and giving up victim mode
and how you feel about yourself
methods for
and pain as motivation
in relationships
Astor, Nancy, on success
Awaken the Giant Within (Anthony Robbins)
Baker, Dan, on happiness
BarOn, Reuven
BarOn EQ-i® (Emotional Quotient Inventory)
Book, Howard E., on empathy
Buckingham, Marcus
Bundy, Ted
burnout
Carnegie, Dale
Carter, Jimmy
Caruso, David
change
adapting to
capacity for
resistance to
transformational, see also increasing emotional intelligence
see also flexibility
Chesterfield, Philip Dormer, on firmness of purpose
Cicero, on problem solving
Coallier, Steven, on attacking life
codependence
Colette, on a wonderful life
Colton, Charles, on assertiveness
community
balance of individuality and
importance of, see also social responsibility
concentration
confidence
conflict, workplace
Conrad, Joseph, on impulse
Consortium for Research on Emotional Intelligence
control, feeling of
Coolidge, Calvin, on persistence
Cooper, Albert
Covey, Stephen
Csikszentmihalyi, Mihaly
customer service
Dalai Lama
Davis, Bette, on being sure of herself
delayed gratification
see also impulse control
DeVos, Richard M., on a positive push
Dick, Philip K., on reality
Doll, Edgar
Donne, John, on interdependence
Dylan, Bob, on success
Edison, Thomas
EI, see emotional intelligence
Einstein, Albert, on reality
Eliot, Robert S., on small stuff
Ellis, Albert
Emerson, Ralph Waldo
on leadership
on making yourself necessary
Emmons, Robert
emotional bank account
Emotional Intelligence (Daniel Goleman)
emotional intelligence (EI)
correlation of IQ and
definition of
gender differences in
history of
mini quiz on
misconceptions about
school programs for developing
and success in life
see also assessing emotional intelligence; increasing emotional intelligence
Emotional Intelligence in the Workplace (Daniel Goleman)
emotional quotient (EQ)
emotional self-awareness
example of
in increasing EI
and source of emotions
techniques for increasing
emotions
acknowledging
identifying sources of
immediately dealing with
in work environment
empathy
definition of
examples of
and power of acknowledging
feelings
and social responsibility
and success in sales
sympathy vs.
techniques for increasing
end-of-life exercises
The EQ Edge (Steven J. Stein and Howard E. Book)
EQ (emotional quotient)
Evans, Audrey
failure
feedback, on strengths
Feynman, Richard, on fooling yourself
flexibility
and age
and attitude toward change
enhancing
example of
and mistakes
and optimism
qualities related to
and success
techniques for increasing
flow
Flow (Mihaly Csikszentmihalyi)
focus
Ford, Henry, on thinking
Frankl, Victor
Friedman, Stewart D.
Gandhi, Mohandas, on becoming change
Gates, Bill
goals
clarity of
optimism in setting
Goldstein, Kurt
Goleman, Daniel
on emotional intelligence
on finding good employees
on gender differences in EI
on styles of Navy officers
goodness, looking for
Go Put Your Strengths to Work (Marcus Buckingham)
gratitude
Greatness Guide Book 2 (Robin Sharma)
Gretzky, Wayne
Grubbs-West, Lorraine
on her husband's illness
on Southwest's philosophy
happiness
from within
and concentration
example of
finding
mental habits related to
qualities of
and relationships with others
techniques for increasing
Havel, Vaclav, on hope vs. optimism
healthy relationships
and emotional bank account
example of
and relationship with self
and romance
techniques for increasing
at work
Hill, Fred
How to Win Friends & Influence People (Dale Carnegie)
impulse control
and dealing with emotions
example of
importance of
as priority area for change
in speaking
in spending
and spontaneity
techniques for increasing
ten-second method for increasing
increasing emotional intelligence
ability for
example of
from the inside out
organizations for
positive thinking for
practice required for
and purpose
through the power of gratitude
time required for
independence
definition of
example of
flexibility and
for healthy assertiveness
and individuality vs. community
techniques for increasing
individuality, balance of community and
inner motivation
intelligence quotient (IQ)
correlation of EI and
and success
interdependence
IQ, see intelligence quotient
James, William, on changing attitude
Johnson, Samuel, on self-confidence
Johnson, Scott, on caring
Kaczynski, Ted
Kaiser, Henri, on problems
Kelleher, Herb
Keller, Helen
on fidelity to purpose
on life
King, Martin Luther, Jr., on success
Koontz, Dean, on intellect
The Laws of Manu
leadership
positive
in work environment
Learned Optimism (Martin Seligman)
Lessons in Loyalty (Lorraine Grubbs-West)
Lincoln, Abraham
L'Oréal
The Mankind Project
Marcus Aurelius Antonius, on distress
Maslow, Abraham
Maxwell, Don
May, Rollo, on inner freedom
Mayer, John
Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT)
McArthur, Peter, on satirists
McCullough, Michael
Mencken, H. L., on marriage
mini EI quiz
mistakes
Montague, Tonda, on Ronald McDonald House
Morley, Christopher, on success
motivation
daily plan for
inner
pain as
MSCEIT (Mayer-Salovey-Caruso Emotional Intelligence Test)
National Chung Cheng University
Nelson, Bob, on optimism
Nietzsche, Friedrich, on adversity
Notes to Myself (Hugh Prather)
1001 Ways to Take Initiative at Work (Bob Nelson)
optimism
benefits of
in dealing with reality
definition of
example of
in overcoming adversity
qualities related to
and success
techniques for increasing
pain
as motivator
and personal growth
Parker, Paul P., on enlisting feelings
passivity, aggression and
people-relationship skills
see also emotional intelligence
pessimism
Peters, Tom, on company culture
positive leadership
positive stress
positive thinking
Prather, Hugh, on consulting feelings
Primal Leadership (Daniel Goleman)
problem solving
benefits of good skills in
emotional intelligence in
example of
with others
techniques for
productivity
purpose in life
Quindlen, Anna, on success
reality
and optimism
styles of dealing with
urge to escape
reality testing
example of
with multiple sources of information
and styles of dealing with reality
techniques for
and urge to escape reality
recruiting
reference checks
relationships
assessing EI in
healthy, see healthy relationships
mutual dependency in
resource(s)
mini EI quiz as
organizations for boosting EI as
questions and answers about EI as
recommended reading as
websites as
Robbins, Anthony, on how emotions serve us
Rockefeller, Nelson, on playing small
romantic relationships
Ronald McDonald Houses
Rooney, Mickey, on failure
Russell, Bertrand
on comfort with others
on happiness
Salovey, Peter
schools, EI programs in
Schwab, Charles, on appreciation and encouragement
Schweitzer, Albert
SEAL program (United Kingdom)
self
explaining events/situations to
how you feel about
relationship with
self-actualization
and clarity of goals
definition of
example of
and flow
inner motivation for
techniques for increasing
self-awareness, see emotional self-awareness
self-esteem, self-regard vs.
self-regard
definition of
evaluating
example of
in increasing EI
increasing supply of
self-esteem vs.
techniques for increasing
self-restraint
self-worth, see self-regard
Seligman, Martin
Selye, Hans, on attitude
Seneca, on power
Sharma, Robin
on conflict
on emotional connection to customers
on great organizations
on optimism
Sheehy, Gail, on growth
Shimoff, Marci, on happiness
Simpson, Patricia, on self-reliance
Smith, Tom W.
social responsibility
examples of
importance of
qualities related to
techniques for increasing
Southampton Football Club
Southwest Airlines
conflict resolution at
customer service at
empathy at
flexibility at
interdependency at
mentoring program at
recruiting at
social responsibility at
work environment at
Spalding, John Lancaster, on doing good
speaking, impulse control in
spending, impulse control in
spontaneity
Steichen, Edward, on optimism
Stein, Steven J., on empathy
Sternberg, Robert
on flexibility and success
on successful intelligence
Streep, Meryl, on empathy
strengths
focusing on
identifying
stress
breaking cycle of
example of
managing
positive
as a problem
stages in cycle of
symptoms of
techniques for reducing
success
based on EI
basking in
correlation of EI and
factors in
flexibility and
gratitude as essential to
optimism and
other people's definitions of
see also self-actualization
Successful Intelligence (Robert Sternberg)
sympathy, empathy vs.
technical skills
ten-second stress control method
Teresa, Mother
on doing great things
on kind words
test(s) of emotional intelligence
BarOn EQ-i® as
mini EI quiz as
Thoreau, Henry David, on success
thoughts
negative vs. positive
power of
and success
Toastmasters
Tolstoy, Leo, on changing yourself
Tomlin, Lily, on reality
trust, building
Twain, Mark, on cheering someone up
victim mode
volunteer service organizations
volunteer work
Wallenda, Karl, on being on a tightrope
Wechsler, David
What Happy People Know (Dan Baker)
Wheeler, Jane
Whitney, King, Jr., on change
Wigginton, Eliot, on taking chances
Wilfred Laurier University
Williamson, Marianne, on a new generation
Wilson, Woodrow, on social responsibility
Women Within
work environment(s)
conflict in
emotions in
healthy relationships in
importance of people-related issues in
inspirational
and leadership
and recruiting
at Southwest Airlines
Working with Emotional Intelligence (Daniel Goleman)