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Author Christian Terwiesch , Nicolaj Siggelkow
Business Models for Transforming Customer RelationshipsWhat if there were a way to turn occasional, sporadic transactions with customers into long-term, continuous relationships--while simultaneously driving dramatic improvements in operational efficiency? What if ....
Release Date 2019/04 -
Create Your Successful Agile Project
Author Johanna Rothman
You think agile techniques might be for you, but your projects and organization are unique. An "out-of-the-box" agile approach won't work. Instead, unite agile and lean principles for your project. See how to design a custom approach, reap the benefits of collabor....
Release Date 2017/10 -
The Truth About Finding and Using Customer Momentum and the Wisdom of Crowds
Author Michael R. Solomon
This Element is an excerpt from The Truth About What Customers Want (9780137142262), by Michael R. Solomon. Available in print and digital formats.How you and your customers are influenced by others (from celebrities to experts to groups)…and what that means for mar....
Release Date 2010/08 -
Leading Lean Software Development: Results Are Not the Point
Author Tom Poppendieck , Mary Poppendieck
Building on their breakthrough bestsellers Lean Software Development and Implementing Lean Software Development, Mary and Tom Poppendieck’s latest book shows software leaders and team members exactly how to drive high-value change throughout a software organization—....
Release Date 2009/10 -
Author Susanne Pejstrup , Vibeke Fladkjaer Nielsen
Responding to a recent surge in interest, this is the first book to comprehensively address how Lean thinking and tools can be implemented in agriculture. This handbook breaks down barriers, clearly showing how techniques originally developed for use in factories wo....
Release Date 2018/10 -
CMMI Survival Guide: Just Enough Process Improvement
Author Richard Turner , Suzanne Garcia
Praise for CMMI® Survival Guide"Traveling down the CMMI road can be difficult and time-consuming. Garcia and Turner have given us a practical roadmap that addresses the key points to learn as well as the many potholes to avoid. Their Survival Guide is a most valuabl....
Release Date 2006/10 -
Author Kerry Patterson , Matthew Wride , Tracy Maylett
Ever notice how companies with the best service also have the happiest employees? That’s no accident. Do you want to build a strong, successful organization? Start by ignoring your customers. Really. Instead, focus first on creating a better employee experience, or....
Release Date 2017/01 -
Author Stephen Pacinelli , Ethan Beute
Accelerate sales and improve customer experienceEvery day, most working professionals entrust their most important messages to a form of communication that doesn't build trust, provide differentiation, or communicate clearly enough. It's easy to point to the shee....
Release Date 2019/04 -
Safety Performance in a Lean Environment
Author Paul F. English
As changing customer demands and shifting world markets continue to put a strain on businesses in all sectors, your business needs every advantage to stay competitive. Many people may think of Lean processes as suitable only for the manufacturing floor, but that cou....
Release Date 2011/11 -
The Agile Enterprise: Building and Running Agile Organizations
Author Mario E. Moreira
Discover how to implement and operate in an Agile manner at every level of your enterprise and at every point from idea to delivery. Learn how Agile-mature organizations adapt nimbly to microchanges in market conditions. Learn cutting-edge practices and concepts as....
Release Date 2017/03 -
A First Course in Quality Engineering, 3rd Edition
Author Arunkumar Pennathur , V. Ram Krishnamoorthi , K. S. Krishnamoorthi
This book is the leader among the new generation of text books on quality that follow the systems approach to creating quality in products and services; the earlier generations focused solely on parts of the system such as statistical methods, process control, and ....
Release Date 2018/09 -
Learning Agility: Unlock the Lessons of Experience
Author George Hallenbeck
Experience is vital for a leader's success, but merely having an experience (such as a challenging new job, a stretch assignment, or an unexpected hardship) isn't enough. The best leaders know not just how to seek out developmental experiences, but how to extract....
Release Date 2016/05 -
Author Doug Rose
Leading Agile Teams is a practical and engaging guide to help your organization embrace a more agile mindset. Most organizations work in large groups when trying to find solutions for big problems. Agile teams are different. They get more done by having a small s....
Release Date 2015/10 -
Earned Value Management: A Global and Cross-Industry Perspective on Current EVM Practice
Author Lingguang Song
Funded by a research grant from Project Management Institute (PMI) and PMI’s College of Performance Management (CPM), this study’s aim is to help project managers better comprehend and gauge the current level of EVM practice and its user base. A key ele....
Release Date 2010/04 -
Agile Model-Based Systems Engineering Cookbook - Second Edition
Author Dr. Bruce Powel Douglass , Dr. Christian von Holst
Get up to date with the latest recipes for applying agile methodologies and techniques in model-based systems engineering (MBSE) and manage the growing complexity of systems in your organization with ease.Purchase of the print or Kindle book includes a free eBook in PDF format.Key FeaturesUse this u....
Release Date 2022/12 -
Author AXELOS
A practical guide for managers who are currently working in an Agile environment or have plans to adopt an Agile methodology within their organization. This guide describes what Agile means, its benefits and pitfalls, and the difference between Agile and the more traditio....
Release Date 2016/09 -
Author Dantar P. OOSTERWAL
2017 Shingo Prize for Literature. Some things never change. Harley-Davidson is still the great, iconic American motorcycle. But like many storied companies, Harley has had to evolve to stay on top, even to stay in existence. From near-extinction in the early eightie....
Release Date 2010/01 -
Delivering Business Analytics: Practical Guidelines for Best Practice
Author Evan Stubbs
AVOID THE MISTAKES THAT OTHERS MAKE - LEARN WHAT LEADS TO BEST PRACTICE AND KICKSTART SUCCESSThis groundbreaking resource provides comprehensive coverage across all aspects of business analytics, presenting proven management guidelines to drive sustainable different....
Release Date 2013/02 -
Customer Analytics For Dummies
Author Jeff Sauro
The easy way to grasp customer analyticsEnsuring your customers are having positive experiences with your company at all levels, including initial brand awareness and loyalty, is crucial to the success of your business. Customer Analytics For Dummies shows you how t....
Release Date 2015/02 -
Electrical Calculations and Guidelines for Generating Station and Industrial Plants
Author Thomas E. Baker
"This is really a practical, hands-on book for the working engineer."—Phillip Wheeler, former Southern California Edison supervising electrical apparatus engineer and regional IEEE PES/IAS leaderA very helpful tool for solving circuit protection problems, Electrical....
Release Date 2017/12 -
Who Stole My Customer??: Winning Strategies for Creating and Sustaining Customer Loyalty
Author Harvey Thompson
Who's stealing your customers? Why is it happening? How can you stop it? These are the toughest questions facing virtually every enterprise. Who Stole My Customer?? is your complete guide to planning and implementing customer loyalty processes that really work-beca....
Release Date 2004/02 -
Professional Scrum Development with Microsoft® Visual Studio® 2012
Author Richard Hundhausen
Discover how to turn requirements into working software increments—faster and more efficiently—using Visual Studio 2012 in combination with Scrum and Agile engineering practices. Designed for software development teams, this guide delivers pragmatic, role-based guid....
Release Date 2012/10 -
The Best Political Cartoons of the Year, 2008 Edition
Author Brian Fairrington , Daryl Cagle
The Best Political Cartoons of the Year, 2008 EditionThe Best of the Year in Editorial CartoonsAll of the top political cartoonists in the world contributed to this collection of the best cartoons of 2007, from Daryl Cagle's Professional Cartoonists Index website, ....
Release Date 2007/11 -
Author Rachel Alt-Simmons
Achieve greater success by increasing the agility of analytics lifecycle managementAgile by Design offers the insight you need to improve analytic lifecycle management while integrating the right analytics projects into different frameworks within your business. Yo....
Release Date 2015/10 -
Author Paul Dunn , Ronald J. Baker
Put values—and value—over volume with a professional services subscription modelProfessional firms are built on relationships. But you wouldn't know it by observing their predominant business model — a model centered on selling transactions and inputs, not outcomes that deepen and strengthen relati....
Release Date 2022/11 -
Author Jennifer Greene , Andrew Stellman
This lesson describes the principles that agile teams use to make decisions about how to run their projects. We’ll show you the purpose and idea behind each of the principles, illustrating them with a practical example from a software project. Show and hide ....
Release Date 2018/02 -
Author Kevin J. Duggan
While more and more companies are aggressively pursuing Operational Excellence by employing Six Sigma, Lean, and other continuous improvement methods, the concept has yet to be defined in a way that can be easily taught and applied, especially in industries other t....
Release Date 2016/02 -
Adaptive Code: Agile coding with design patterns and SOLID principles, Second Edition
Author Gary McLean Hall
Write code that can adapt to changes.By applying this book’s principles, you can create code that accommodates new requirements and unforeseen scenarios without significant rewrites. Gary McLean Hall describes Agile best practices, principles, and patterns for desi....
Release Date 2017/04 -
Author Scott F. Andrews
Scott F. Andrews has been helping guild leaders and officers since 2007 through his weekly column for WoW.com, Officers' Quarters. In The Guild Leader's Handbook, Andrews offers a complete guide to conceptualizing, establishing, and maintaining a successful guild.....
Release Date 2010/04 -
The Experience Economy, With a New Preface by the Authors
Author James H. Gilmore , B. Joseph Pine II
Time is limited. Attention is scarce. Are you engaging your customers?Apple Stores, Disney, LEGO, Starbucks. Do these names conjure up images of mere goods and services, or do they evoke something more--something visceral?Welcome to the Experience Economy, where bu....
Release Date 2019/12