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101 Tips for Improving Your Business Communication
This book contains business communication information that may not have been taught in college–information that has been accumulated over years of business experience and teaching.Anyone can read these brief tips to learn how to better communicate in business while saving the time that might have be.... -
101 Ways to Build Better Relationships with Your Customers
Author Peter R. Garber
Building better customer relationships is not just something that would be nice to do – it is something you must do if you expect to be successful in business today. This book contains 101 useful suggestions for maintaining and building relationships with your custo....
Release Date 2007/01 -
7 Tenets of Taxi Terry: How Every Employee Can Create and Deliver the Ultimate Customer Experience
Author Scott McKain
Inspired by the Ideas and Insight of Taxi Terry…The Best Guide to Customer Service You Will Ever ReadNo matter who you are, what you do, where you work, or how much money you make, you can learn a lot from a cab driver--especially when it is Taxi Terry, a successful....
Release Date 2014/07 -
97 Things Every Scrum Practitioner Should Know
Author Gunther Verheyen
Improve your understanding of Scrum through the proven experience and collected wisdom of experts around the world. Based on real-life experiences, the 97 essays in this unique book provide a wealth of knowledge and expertise from established practitioners who have dealt ....
Release Date 2020/04 -
A Communication Guide for Investor Relations in an Age of Activism
Author John Gilfeather , David Michaelson , Marcia W. DiStaso
Today's competitive corporate environment and the increased expectations of speed in communication make it critical for companies to develop strategic programs for communicating with investors. This book provides an executive overview of the field of investor rela....
Release Date 2017/10 -
Author David Moss
Understanding the Ground Rules for the Global EconomyIn this revised and updated edition of A Concise Guide to Macroeconomics, David A. Moss draws on his years of teaching at Harvard Business School to explain important macro concepts using clear and engaging langua....
Release Date 2014/08 -
Author Laura Winig
South Afirca's Nedbank is a leader in its market - but to stay in that position, it needed to identify new ways to serve its existing business clientele as well as attract new customers. Its solution: Use the extensive transaction data the bank collects to help cu....
Release Date 2016/01 -
Author Laura Winig
South Afirca's Nedbank is a leader in its market - but to stay in that position, it needed to identify new ways to serve its existing business clientele as well as attract new customers. Its solution: Use the extensive transaction data the bank collects to help cu....
Release Date 2016/01 -
A First Course in Quality Engineering, 3rd Edition
Author Arunkumar Pennathur , V. Ram Krishnamoorthi , K. S. Krishnamoorthi
This book is the leader among the new generation of text books on quality that follow the systems approach to creating quality in products and services; the earlier generations focused solely on parts of the system such as statistical methods, process control, and ....
Release Date 2018/09 -
A Practical Guide to Dealing with Difficult Stakeholders
Author David Bryde , Jake Holloway
All project stakeholders have different needs, objectives, responsibilities and priorities. For many project managers it is disturbing to realise that, for any number of personal or professional reasons, some of their stakeholders may not be as co-operative and hel....
Release Date 2016/12 -
A Practical Guide to Distributed Scrum
Author Matthew Ganis , Steffan Surdek , Elizabeth Woodward
Succeed with Scrum in Even the Largest, Most Complex Distributed Development ProjectsForewords by Ken Schwaber, Scott Ambler, Roman Pichler, and Matthew Wang This is the first comprehensive, practical guide for Scrum practitioners working in large-scale distributed ....
Release Date 2010/06 -
Author Jeff Sutherland , James O. Coplien
Building a successful product usually involves teams of people, and many choose the Scrum approach to aid in creating products that deliver the highest possible value. Implementing Scrum gives teams a collection of powerful ideas they can assemble to fit their needs and m....
Release Date 2019/08 -
A.G.I.L.E. Thinking Demystified
Author Frank Forte
This book provides the missing link of how to shift mindsets on how to work effectively.The word agile has moved far beyond its original meaning in helping to transform large organizations. We now know that agile is used as the tool to accelerate an organization’s ability....
Release Date 2020/09 -
Accelerating Modernization with Agile Integration
Author Vasfi Gucer , Ulas Cubuk , Tony Curcio , Timothy Quigly , Shishir Narain , Nick Glowa
The organization pursuing digital transformation must embrace new ways to use and deploy integration technologies, so they can move quickly in a manner appropriate to the goals of multicloud, decentralization, and microservices. The integration layer must transform....
Release Date 2020/02 -
Author John R. Henry
Defined as the total process of converting a line or process from one product to another, changeover will not only help your organization improve quality and flexibility, but it will save thousands and sometimes even tens of thousands of dollars per hour.Achieving L....
Release Date 2012/12 -
Act Like a Leader, Think Like a Leader
Author Herminia Ibarra
You aspire to lead with greater impact. The problem is you’re busy executing on today’s demands. You know you have to carve out time from your day job to build your leadership skills, but it’s easy to let immediate problems and old mind-sets get in the way. Herminia....
Release Date 2015/02 -
Adaptable Project Management – A combination of Agile and Project Management for All (PM4A)
Author Colin Bentley
Adaptable Project Management – A combination of Agile and Project Management for All (PM4A) dispels the myth that Agile approaches to project management can only be used for software development. It gives advice on how to combine the benefits of Agile and waterfall projec....
Release Date 2020/08 -
Adaptive Code: Agile coding with design patterns and SOLID principles, Second Edition
Author Gary McLean Hall
Write code that can adapt to changes.By applying this book’s principles, you can create code that accommodates new requirements and unforeseen scenarios without significant rewrites. Gary McLean Hall describes Agile best practices, principles, and patterns for desi....
Release Date 2017/04 -
Author Michael Arena
Lack of Agility is the kiss of death. Position your company to succeed in world of change.To edge out the competition in today’s disruptive environment, you need to ensure that your company is agile—that it can respond to change instantly and effectively. Because f....
Release Date 2018/06 -
Adobe® Experience Manager Quick-Reference Guide: Web Content Management [formerly CQ]
Author Shane Closser
To meet the challenges of today and needs of tomorrow, businesses have to be agile, adaptable, and innovative. Adobe Experience Manager (formerly CQ) allows organizations to create a compelling online experience across digital channels—web, mobile, email, video, and....
Release Date 2013/11 -
Adobe® Experience Manager: Classroom in a Book®: A Guide to CQ5 for Marketing Professionals
Author Ryan D. Lunka
Adobe Experience Manager (formerly CQ5) is an industry leading web content management system aimed at giving digital marketers the ability to create, manage, and deliver personalized online experiences.Adobe Experience Manager: Classroom in a Book is the definitive ....
Release Date 2013/08 -
Adventures in Experience Design
Author Anna van Slee , Carolyn Chandler
Whether teaching or learning UX Design, activities often sink in deeper than lectures. And game-like activities with a lesson included both engage and instruct. This book contains fun and challenging activities to help participants learn core concepts in user experi....
Release Date 2013/12 -
Author Barbara Thomas
Today, engaging customer advocates is one of the most powerful marketing strategies available to you. Advocates provide third-party validation and positive relevance; build and protect brands, and create exceptionally effective content to influence buyer decisions.....
Release Date 2016/03 -
Author Cliff Berg , Kurt Cagle , Lisa Cooney , Philippa Fewell , Adrian Lander , Raj Nagappa
Agile is broken.Most Agile transformations struggle. According to an Allied Market Research study, "63% of respondents stated the failure of agile implementation in their organizations." The problems with Agile start at the top of most organizations with executive leadership not getting what agile i....
Release Date 2021/03 -
Agile and Business Analysis: Practical guidance for IT professionals
Author Debra Paul , Lynda Girvan
Agile is an iterative approach to software development that has rapidly gained popularity in the IT industry as the preferred alternative to traditional project management. For business analysts, adopting an Agile approach can revolutionize working practices. It en....
Release Date 2017/02 -
Agile Application Lifecycle Management: Using DevOps to Drive Process Improvement
Author Leslie Sachs , Bob Aiello
Integrate Agile ALM and DevOps to Build Better Software and Systems at Lower CostAgile Application Lifecycle Management (ALM) is a comprehensive development lifecycle that encompasses essential Agile principles and guides all activities needed to deliver successful....
Release Date 2016/06 -
Agile Approaches on Large Projects in Large Organizations
Author Yvan Petit , Brian Hobbs
Creativity and productivity, rapid adaptation to change, value for the customer—these are just some of the advantages of implementing agile practices in project work. However, agile practices have been most widely and successfully undertaken in the context of....
Release Date 2017/08 -
Agile Automation and Unified Funtional Testing
Author Rajeev Gupta
Agile Automation and Unified Functional Testing is a one-stop resource that explains all concepts, features and benefits of agile automation and UFT with real-time examples and their solutions. This book starts with test automation basics and subsequently moves to ....
Release Date 2016/08