Index 215
SCOPE process 94–5, 107, 118,
142, 175, 176, 177, 199
see also conict; drama triangle
self-talk 125–8
Seligman, Martin 111
seven step process see conict
sex 6, 39, 203
Shiatsu 205
sleep ritual 39
sleeping 39, 49. 202, 208
slowing down 22
smells 63 see also aromatherapy;
essential oils
smiling 22, 118, 203
smoking 46–7, 49
staff see work
strain 11–12, 14
stress
behavioural signs 4–5, 135
collective signs 135–6
controlling 17–23
denition 13
emotional signs 3–4, 5
example of effect 12–13
exercises 5
health impact 134
impact on UK economy 133
individual signs of 134–5
managing 17–23
over-load 15
physical/mental signs 4, 5
reducing at work 140–44
sources 138–40
symptoms 5
under-load 15
see also controlling stress
stress hormones 6
stress management see controlling
stress
stress quiz x–xi
stressors 13, 14–17
blame 20
change 15, 16
choice 18–19
controlling 17–23
denial 19–20
distraction 21
exercise 16–17
noise 63–5
relationship 16
values conict 91–3
withdrawal 20
work 16
survivor talk 126–7
Tai Chi 42, 205
‘tension headaches’ 28
time 78–9
underestimating 78–9
time management 23, 73–87, 202
to day list 76–7
to do list 76
Trades Union Congress (TUC)
149
Transactional Analysis (TA) 196,
208
Type A personality 8–10, 22
controlling behaviour 22–3
Type T personality 10–11
urgent versus important 77–8,
84–5
US Centre for Disease Control
(CDC) 46–7
Vaillant, George 48
value judgements 195
values 91–3
conict 91–3
drivers 93
iceberg model 92
victim talk 126–7
water 44–5
wellbeing 28–9, 147
work 133–50
activity 138–9
causes of stress 138–40
216 Index
work (continued)
change and 143–4, 158–9
collective signs of stress 135–6
employment law 137–8
manager’s responsibilities
136–7
occupational health 145
protecting yourself 147–9
reducing stress 140–44
resources 149
risk assessment 145–7
staff support 142–3, 144–5,
146–7
see also Health and Safety
Executive
workplace see work
yoga 42, 205, 208
..................Content has been hidden....................
You can't read the all page of ebook, please click here login for view all page.