Acknowledgments

This book wouldn’t have been possible without the work of people from organizations dedicated to CMMI-based process improvement. The CMMI-SVC model, which was created by the CMMI Product Team, is contained in the book. Other helpful information was added by Eileen Forrester, Brandon Buteau, and Sandy Shrum.

The CMMI-SVC Model Development Team included members from different organizations and backgrounds. Ultimately, without the work of those involved in the CMMI project since it began in 1998, this book would not exist.

The CMMI-SVC Model Development Team developed what is now CMMI-SVC, V1.2, from the input of lots of users and reviewers. That team consisted of the following members: Drew Allison, Roger Bate, Rhonda Brown, Brandon Buteau, Eileen Clark, Eileen Forrester, Craig Hollenbach, Mike Konrad, Frank Niessink, Mary Lynn Penn, Roy Porter, Rich Raphael, Pamela Schoppert, Sandy Shrum, Jerry Simpson, and Jeff Zeidler. The team for CMMI-SVC V1.3 included Drew Allison, Brandon Buteau, Eileen Forrester, Christian Hertneck, and Pam Schoppert.

We would also like to acknowledge those who directly contributed to this book.

We want to thank Anita Carleton for her support and for her leadership of the Software Engineering Process Management Program (which includes CMMI) at the SEI.

We have special thanks for the contributors to Chapter 6. All of these authors were willing to share their insights and experiences and met aggressive deadlines to do so. These contributors were Drew Allison, Urs Andelfinger, Kevin Behr, Gary Coleman, Betsey Cox-Buteau, Alison Darken, Kieran Doyle, Peter Flower, Hillel Glazer, Gene Kim, Mary Jenifer, Gary Lunsford, Tobin Lunsford, Suzanne Garcia Miller, Takeshige Miyoshi, Brad Nelson, Maggie Pabustan, Lynn Penn, Mike Phillips, and Pam Schoppert. We are delighted that they agreed to contribute their experiences to our book.

Special thanks go to Addison-Wesley Publishing Partner, Peter Gordon, for his assistance, experience, and advice. We’d also like to thank Kim Boedigheimer, Julie Nahil, Megan Guiney, Audrey Doyle, Curt Johnson, and Stephane Nakib for their help with the design, editing, and final production of this book.

From Eileen Forrester

I thank my two coauthors, Sandy and Brandon. I can’t imagine doing this work without you. In addition, Craig Hollenbach, who led the volunteer industry team for the first two years of the project, is an amazing and generous collaborator. We wouldn’t have this model or the book without his fine work.

I especially wish to acknowledge Roger Bate, who passed away shortly after we published the first version of CMMI-SVC. He was one of the most accomplished men I’ve ever met, and it is among the greatest honors of my life that his last project was to work with us on CMMI-SVC. I thank Roger and his family for their dedication and the inspiring example they set.

My friends and colleagues Julia Allen, Mike Bridges, Audrey Dorofee, Suzanne Garcia Miller, and Ray Obenza have offered support and, when necessary, distraction throughout this work.

I especially want to thank some of my many supportive family members. My nephews Eric and Kevin are living examples of the power of process discipline and improvement in both their academic work and their athletics, and their parents, Rick and Linda, are natural process improvement geeks. My nephew Alex was the biggest fan of my first book, and at age 10 asked good questions until he understood the work I do—no mean feat at any age. My brother Joe’s unflagging pride and interest in what I am working on has been an unexpected treasure at this point in my career. My sisters Kathleen, Pat, Betty, and Mary Ann, and my brothers Tom and Rick are all in service fields and have provided inspiration even if they didn’t know it—and great teaching examples!

From Brandon Buteau

First, I am deeply grateful to my two coauthors, Eileen and Sandy. Besides granting me the honor of joining them in working on this book, they are both exceptional collaborators, and are some of the most productive people I’ve ever known. I’m also thankful to Craig Hollenbach, who invited me to work on the CMMI-SVC model team at its beginning, and to all the members of the CMMI Core Model and CMMI-SVC teams; working with all of them has greatly expanded my understanding of CMMI details and subtleties.

I would not have the skills today that made it possible for me to contribute to the CMMI-SVC model or this book without the early guidance of my parents. My father taught me the value of disciplined reasoning, and my mother taught me the value of subtleties in the meanings of words. The result has been my lifelong appreciation of good arguments and good definitions.

Finally, my wife Betsey has been a complete jewel throughout all my work on the model and the book, and has gradually progressed from being a cheerful supporter and patient sounding board to an enthusiastic advocate of CMMI-SVC practices in her own professional field. I cannot thank her enough.

From Sandy Shrum

Working simultaneously on three CMMI books has tested my limits in many ways. Those that have helped me along the journey provided both professional and personal support.

Many thanks to Rhonda Brown and Mike Konrad for their partnership during CMMI model development. They are peerless as team members and friends. Our joint management of the CMMI Core Model Team was not only effective, but enjoyable.

Affectionate thanks to my boyfriend Jimmy Orsag for his loving support and for helping me keep my focus and sense of humor through all the hours of work preparing three manuscripts. Heartfelt thanks to my parents, John and Eileen Maruca, for always being there for me no matter what and instilling my strong work ethic.

Finally, thanks to the coauthors of all three CMMI books: Brandon Buteau, Mary Beth Chrissis, Eileen Forrester, Brian Gallagher, Mike Konrad, Mike Phillips, and Karen Richter. They are all terrific to work with. Without their understanding, excellent coordination, and hard work, I would never have been able to participate.