CONTENTS
INTRODUCTION INFORMATION TECHNOLOGY AND COMMUNICATION
Information Technology In India and the Process of Communication
Communication: Aspects and Issues
Communicating with Concern and Empathy
Persuasive Communication and Negotiation
Roles We Take on During Negotiation
CHAPTER 1 TENSES, THE ACTIVE AND THE PASSIVE VOICE, AND REPORTED SPEECH
CHAPTER 2 NON-VERBAL COMMUNICATION: BODY LANGUAGE
CHAPTER 4 SPEAKING AND NEGOTIATION SKILLS
CHAPTER 7 CREATIVITY AND MIND-MAPPING
Ways in Which You can be Creative
Mind-Mapping: The Networking of Ideas
Mind-Mapping and the Learning Process
Mind-Mapping: Some Do's and Don't's
CHAPTER 8 RÉSUMÉ WRITING, CURRICULUM VITAE (CV) AND STATEMENT OF PURPOSE (SOP)
Guidelines for Effective Résumé Writing
CHAPTER 9 TEAM-TALK, GROUP DISCUSSION AND INTERVIEWS
Kinds of Questions Expected at Interviews
CHAPTER 10 TELEPHONE SKILLS, MEETINGS AND MINUTES
CHAPTER 11 BUSINESS LETTERS, TECHNICAL WRITING, E-MAIL WRITING
Characteristics of a Good Business Letter
CHAPTER 12 REPORT WRITING, PROJECT AND PROPOSAL WRITING
Report Writing: Theory and Practice
Appendix A Vocabulary Expansion
Appendix B Common Errors in English Communication