Notes

Introduction

1. Deborah Tannen, “How to Give Orders Like a Man,” New York Times Magazine (August 28, 1994): 201–204.

2. “Brazilian Loses More than Hearing,” BBC News, World Edition(August 20, 2003). Available at: http://news.bbc. co.uk/2/hi/health/3169049.stm.

3. Richard P. Feynman, What Do You Care What Other People Think? (New York: Bantam Books, 1988), 214–215.

4. “NASA Chief Promises to Break Culture of Silence that Contributed to Columbia Accident, but Some Say That’s Not Enough.” Associated Press (Posted July 26, 2003).

5. Marcia Dunn, “NASA vows to purge bad managers.” Associated Press (April 13, 2004).

6. Daniel Yankelovich and John Immerwahr, Putting the Work Ethic to Work: A Public Agenda’s Report on Restoring America’s Competitive Vitality (New York: Public Agenda Foundation, 1983).

7. “Colds Uncommonly Costly,” USA Today (February 25, 2003).

8. Robert B. Cialdini, Influence: The Psychology of Persuasion(New York: Quill, 1998), 224.

9. Mary G. Lankford et al., “Influence of Role Models and Hospital Design on Hand Hygiene of Health Care Workers,” Emerging Infectious Diseases 9/2 (February 2003).

10. “Algebra Shows Two Can Live as One,” Telegraph News(August 8, 2003). Available at: http://www.telegraph.co.uk/news/main.jhtml?xml=/.

11. American Psychiatric Association, “Psychiatric Effects of Media Violence” (available at: http://www.psych.org).

Chapter 1

1. Paul Ekman, Emotions Revealed: Recognizing Faces and Feelings to Improve Communication and Emotional Life(New York: Henry Holt and Company, 2003).

2. Solomon E. Asche, “Effects of Group Pressure upon the Modification and Distortion of Judgments,” in Harold S. Guetzkow, ed., Groups, Leadership, and Men (Pittsburgh: Carnegie Press, 1951), 177–190.

3. Stanley Milgram, Obedience to Authority: An Experimental View (New York: Harper & Row, 1974).

Chapter 4

1. Kurt Lewin, Ron Lippett, and Robert White, “Patterns of Aggressive Behaviour in Experimentally Created ‘Social Climates,’” Journal of Social Psychology 10 (1939), 271–299.

2. Yuichi Shoda, W. Mischel, and P.K. Peake, “Predicting Adolescent Cognitive and Social Competence from Preschool Delay of Gratification: Identifying Diagnostic Conditions,” Developmental Psychology 26(1990), 978–986.

Appendix C

1. Fred Bauer. “The Power of a Note.” In Heart at Work: Stories and Strategies for Building Self-Esteem and Reawakening the Soul at Work, compiled by Jack Canfield and Jacqueline Miller. (New York: McGraw-Hill, 1998), 190–194.

2. Masaaki Imai, Kaizen: The Key to Japan’s Competitive Success(New York: McGraw-Hill, 1986), 19–20, 107.