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Crucial Confrontations
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Crucial Confrontations
by Al Switzler, Ron McMillan, Joseph Grenny, Kerry Patterson
Crucial Confrontations
Cover Page
Crucial Confrontations
Copyright Page
Contents
Foreword
Preface
Acknowledgments
Introduction: What’s a Crucial Confrontation? And Who Cares?
Part One: Work on Me First What to Do before a Crucial Confrontation
Ch. 1: Choose What and If How to Know What Crucial Confrontation to Hold and If You Should Hold It
Ch. 2: Master My Stories How to Get Your Head Right before Opening Your Mouth
Part Two: Confront with Safety What to Do during a Crucial Confrontation
Ch. 3: Describe the Gap How to Start a Crucial Confrontation
Ch. 4: Make It Motivating How to Help Others Want to Take Action
Ch. 5: Make It Easy How to Make Keeping Commitments (Almost) Painless
Ch. 6: Stay Focused and Flexible What to Do When Others Get Sidetracked, Scream, or Sulk
Part Three: Move to Action What to Do after a Crucial Confrontation
Ch. 7: Agree on a Plan and Follow Up How to Gain Commitment and Move to Action
Ch. 8: Put It All Together How to Solve Big, Sticky, Complicated Problems
Ch. 9: The Twelve “Yeah-Buts” How to Deal with the Truly Tough
Appendix A: Where Do You Stand? A Self-Assessment for Measuring Your Crucial Confrontation Skills
Appendix B: Six-Source Diagnostic Questions The Six-Source Model
Appendix C: When Things Go Right
Appendix D: Discussion Questions for Reading Groups
Notes
Index
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